Thank you for the visit last week, to check on a previous issue i had with the concervatory roof. I am very happy with your continued customer service, and always feel confident when i purchase from... Voir plus
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Always give a fantastic service. Had an issue with French doors. Customer Services were so helpful and sent Richard out as soon as they could to sort the issue. Everyone I have ever come into contact... Voir plus
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What a great experience, we had slight issue with the door handle, I rang through to customer services and within a couple of weeks a new door handle was fitted. 1st class support thank you
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Good comany with good communication , door fitting exeptional , survey not so good guy was grumpy and rude , look like he is not interested with work at all . Lady seller from other hand very knowled... Voir plus
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À propos de l'entreprise
- Société de construction
- aussi dans
- Équipement et installation de conservatoire
- Fournisseur de fenêtres PVC
Écrit par l'entreprise
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Coordonnées de contact
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, Royaume-Uni
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4,7
Excellent
759 avis
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Cannot recommend.
I ordered and paid deposit for an extension to replace a conservatory in August 2023. I was advised work would start within 6 weeks and take a month to complete. No progress made other than surveys and test digs. I had to put a hold on work which still had not commenced by Feb 2024 due to other issues which I kept Trent Valley informed of throughout. I made clear work could start Sept 2024. Company was taken over during this period by West Yorkshire Windows, not that I was informed of this. Findings from previous surveys and digs had gone missing in interim so needed to be repeated. After months chasing and chasing, the surveying team then informed me on the 5th of December 2024, they no longer felt able to do the work at all. I was advised someone would contact me the following day to confirm refund of deposit. Further chasing calls this week have not been responded to to date. All visiting professionals presented as knowledgeable and friendly and at no time gave any indication the job would be problematic in any way. Can only conclude that company are not equipped for the volume of work they have on. Sad it took so long for this to be communicated to me. Very poor communication throughout. Can not therefore recommend.
Further to reply from West Yorkshire Windows dated 17/12/24. There was no subsidence at the property. Just internal cracking following damaged drains which have been repaired. None of the surveyors who attended the property with an understanding of the issues, considered the manhole location to have any bearing on the prospective build. Nor did other companies who were approached before Trent Valley were appointed or contractors who have been consulted since.
11 décembre 2024
Avis spontané
Réponse de West Yorkshire Windows
Dear Larissa,
Thank you for your feedback, and please accept our sincere apologies that we are unable to proceed with constructing a new structure at your property.
We would like to clarify the circumstances surrounding this decision, which has been based on the available information and ongoing investigations.
In 2023, discussions began regarding a potential project at your property. During the initial inspections, concerns were raised about some disturbance to the existing structure, which prompted structural questions. At the time, we were informed that you were in discussions with Severn Trent Water regarding subsidence issues. As a result, the project was temporarily put on hold, and no further investigations were undertaken by the company.
Once we were advised that your discussions with Severn Trent Water had concluded and the matter had been resolved, we reinstated the project and arranged for a full survey to be carried out.
During the survey, it was discovered that a manhole was present on-site, and its proximity to the property meant standard foundations would not be suitable. Due to restrictions set by Severn Trent Water regarding the type of foundations that can be used, we explored alternative options. At this stage, it was further identified that the property is built on a traditional stepped brick foundation instead of a concrete footing.
This, combined with the property’s history of subsidence, means that constructing an extension would require significant additional costs for you, as well as further structural investigations.
We sincerely apologise for the inconvenience caused throughout this process.
Kindest regards,
The Customer Service Team
From going in to the showroom to having…
From going in to the showroom to having them fitted was 6 weeks, fitted over 2 days no mess fantastic lads that fitted them
21 octobre 2024
Réponse de West Yorkshire Windows
Hello Pauline,
Thank you for your lovely feedback! We're thrilled to hear that your experience, from visiting our showroom to the fitting process, was smooth and efficient. It's great to know that our team completed the installation so quickly and left everything tidy. We’ll be sure to pass your kind words on to the fitting team. Thank you for choosing West Yorkshire Windows!
Have a good day, The Customer Service Team.
Quality product & great service.
Clled West Yorkshire Windows because I had a problem with my patio doors I had fitted by them about 6yrs ago. They arranged a fitter to come out ASAP & he spotted the problem straight away. They just required adjusting which took him a few minutes.
I've had all my doors and windows replaced by them & I think they are a good quality product & all the fitters that we had have been very good.
4 décembre 2024
Réponse de West Yorkshire Windows
Good morning David,
Thank you for your feedback! We're pleased to hear that our team was able to promptly address the issue with your patio doors and provide a quick solution. It’s great to know you’re happy with the quality of our products and the professionalism of our fitters over the years. Your continued trust and satisfaction mean a lot to us, and we’re always here to assist you with any future needs.
Kind Regards, The Customer Service Team.
Quick solution to locking problem…
Had an issue with locking back door that West Yorkshire Windows had fitted about 6 years ago. Arranged a visit within a couple of days and sorted out the issue quickly and without any fuss. The guy also looked at the front door and patio door for me and made some adjustments to them as the were a bit out of line. Great service and all covered under the warranty.
21 novembre 2024
Réponse de West Yorkshire Windows
Hello Eugene,
Thank you for sharing your experience! It’s fantastic to hear that West Yorkshire Windows provided quick and efficient service to resolve your issue and went the extra mile by adjusting your other doors. It’s great to know everything was covered under warranty. If you need any further assistance, please feel free to contact the team, who will be happy to assist.
Warm Regards, The Customer Service Team.
Employed WYW to fit a conservatory and…
Employed WYW to fit a conservatory and knock through the joining wall between the conservatory and the dining room.
Paid the deposit in Feb, work started 7 months later, near the end of September, which was poor to start with.
It's now 2 months since they started it, and it's still not finished. The sales rep told us it would take 5 days to finish, which was a little optimistic I agree, but even if it took 3x the estimated time, I'd have been OK with it. We are currently at over 8x the estimated time scale.
The poor workmen are sent from one job to the next, before they can finish the previous job. Over the 2 months since work was started, we have had workmen here for about 9 days in total, which is absolutely not on.
It's been 5 working days since a workman was last on site, which isn't too bad I suppose, but I emailed and left WYW voice mails, explaining they need to send them sooner rather than later, since there was damp on my floor, creeping up my freshly plastered walls. Eventually I got bored of them ignoring me, so I drilled some holes in the external cavity wall, in order to allow it to breath. This seems to have done the trick.
I'm a patient person, but this company is really starting to get on my nerves. Their office staff never let us know when workmen are due, the workmen just shown up. I then feel bad because they can't get on with the work until we sort out access to the property. If I knew they were coming, I'd make sure they had access before arriving.
I've given then 2 stars instead of 1, simply because the work standard itself is really good. When the workmen do show up, they graft hard and I can tell that they do a proper job.
I'd never recommend WYW as it stands, their customer service is non existent, their communication is horrible and the wait times are just way too long. I'm also out of pocket on several things because of these delays, including 7 months interest on the deposit and a deposit I put down for a plumber who I booked in for 3 weeks AFTER the scheduled completion date sent to be by WYW.
If you still want to use WYW for fitting a conservatory, if you start the process now, you might get it done by Christmas 2025, and I'm not exaggerating.
26 novembre 2024
Avis spontané
Réponse de West Yorkshire Windows
Good afternoon, Brent,
Thank you for sharing your detailed feedback. We sincerely apologise for any inconvenience you've experienced during your conservatory project. This is not the level of service we aim to provide. Your concerns about the timeline, lack of updates, and delays in completing the work are valid, and we take accountability for the issues you've faced. We understand how stressful this has been may have been during this process.
While we're glad to hear that you're pleased with the quality of the work completed and the efforts of our hardworking tradespeople, and appreciate your comments.
Your concerns about scheduling, access arrangements, and the impact of delays on your plans are valid, and we are continuingly reviewing our processes to ensure better communication and efficiency moving forward. We appreciate your patience and understanding, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention.
Warm Regards, The Customer Service Team.
Very pleasant experience with helpful…
Very pleasant experience with helpful staff. Job done in good time with great follow up care. Would highly recommend.
20 novembre 2024
Avis spontané
Réponse de West Yorkshire Windows
Hi Josephine,
Thank you for sharing your feedback! It’s wonderful to hear that you had such a positive experience and appreciated the follow-up care. Your recommendation means a lot! Let us know if there’s anything else we can assist you with.
Have a very good day, The Customer Service Team.
Great products and brilliant after sales care
I was having problems with a lock on my new front door which I was struggling to open - or I thought I was!!
WYW arranged for one of their engineers to visit me the very next day.
Even though I did say that it’s probably “user error” they did not hesitate to send someone to sort it.
Excellent customer service, which is rare in today’s society. Would totally recommend for both product and after sales care.
18 novembre 2024
Réponse de West Yorkshire Windows
Good morning Catherine,
Thank you for sharing your experience! It’s fantastic to hear that team provided such prompt and supportive service. Excellent customer care truly makes a difference, and it’s great to know you’re satisfied with both the product and after-sales support. If you need anything else, we will be happy to help!
Kindest Regards, The Customer Service Team.
Old fashioned service in the best sense of the word
Came when they said they would to do the survey. Sensible price without a long bartering process. Knowledgable surveyor who gave very practical advice. Fitted on the day agreed with no mess.
What I’d call old fashioned service in the best sense of the word. Good follow up.
Delighted
11 novembre 2024
Réponse de West Yorkshire Windows
Hello Janet,
Thank you for your kind words! It’s wonderful to hear that you appreciated the practical advice, timely service, and clean installation. We’re glad you found the experience delightful and reflective of quality, "old-fashioned" service. If there’s anything more we can do, just let us know!
Warm Regards, The Customer Service Team.
Very good customer service and although…
Very good customer service and although we didn't proceed with the project, the initial contact, professionalism and quote was excellent. Would definitely recommend for the initial services.
15 octobre 2024
Avis spontané
Réponse de West Yorkshire Windows
Hello CLJ,
Thank you so much for your kind words! We're thrilled to hear that you were impressed by the sales designer and supporting team. We appreciate your review and if you require any further assistance or are looking to proceed in the future, please feel free to reach out.
Kindest Regards, The Customer Service Team.
Very good from start to finish…
Very good from start to finish everything went smoothly from initial appointment to installation
The windows are excellent quality and great value
Would definitely recommend
11 novembre 2024
Réponse de West Yorkshire Windows
Hello Jim,
It’s wonderful to hear that the whole process went so smoothly and that you’re happy with the quality and value of the windows. Thank you for sharing such positive feedback! We really appreciate your recommendation, it means a lot!
Have a good day, The Customer Service Team.
Great and efficient instalation
Great and efficient instalation. The windows are of good construction. All in all a good experience.
11 novembre 2024
Réponse de West Yorkshire Windows
Hi Joe,
Thank you for your feedback! We're delighted to hear that you had a great experience with the efficient installation and that you're pleased with the quality of the windows.
Your satisfaction means a lot to us, and we’re glad we could provide you with a positive experience from start to finish. Thank you for choosing us!
Kind Regards, The Customer Service Team.
Good communications from the team
Good communications from the team. We were happy with the products installed.
30 octobre 2024
Réponse de West Yorkshire Windows
Dear Angela,
We really appreciate you for sharing your feedback! We're glad to hear that our team’s communication and the quality of the products met your expectations. It’s always our goal to make our customers happy.
Thank you, The Customer Service Team.
Réponse de West Yorkshire Windows
Good afternoon Alan,
Thank you for your review and pleased that you were very happy with your installation.
Kindest Regards, the Customer Service Team.
Réponse de West Yorkshire Windows
Dear Ann,
Thank you for your comments. We’re thrilled to hear you're delighted with the service provided.
Have a good day, The Customer Service Team.
Quick response from West Yorkshire
Quick response from West Yorkshire, very helpful in dealing with matter and very satisfied with work done.
21 octobre 2024
Réponse de West Yorkshire Windows
Dear Aby,
We are pleased to have resolved the matter in an efficient way and to your satisfaction. We really appreciate your comments. Please don’t hesitate to reach out if you need anything else—we’re here to help!
Warm Regards, The Customer Service Team.
After few years of conservatory been…
After few years of conservatory been built we had issues with guttering and one phone call resolved it all with brand new guttering. We are so happy with the service
29 octobre 2024
Réponse de West Yorkshire Windows
Hello Inder,
Thank you so much for your kind words! We're thrilled to hear that the team was able to resolve your conservatory’s guttering issue quickly and to your satisfaction. Ensuring our customers are happy with our service long after the initial build is a priority for us, and we're glad we could provide a seamless experience.
Kindest Regards, The Customer Service Team.
Excellent after care service, would highly recommend
We knew exactly where we were with West Yorkshire Windows from the minute we reported the problem to Dawn to the end of the job which Richard sorted expertly. Dawn is just who you want to deal with when you have an issue, she is friendly, lovely to speak to, understanding and very helpful. The prompt follow up emails and texts made sure we knew what was happening. Richard, who came to do the repair, is a lovely gentleman, courteous, professional, friendly and respectful. We were very happy with the work he did and felt comfortable to have him in our home. I would definitely recommend West Yorkshire Windows after care service.
18 octobre 2024
Réponse de West Yorkshire Windows
Good morning Nicola,
Thank you so much for sharing such thoughtful feedback! We’re delighted to hear that Dawn and Richard made the experience smooth and reassuring for you. We’re proud of our team’s commitment to friendly, prompt, and professional service, and it’s wonderful to know you felt well taken care of from start to finish. Your recommendation of our service means a lot to us. If you ever need further assistance, don’t hesitate to reach out!
Have a good day, The Customer Service Team.
Lovely windows
Lovely windows, good value for money, very efficient and friendly. Will definitely recommend and use them again.
22 octobre 2024
Réponse de West Yorkshire Windows
Hello Shane,
Thank you for your lovely feedback! We're delighted to hear that you’re happy with your windows and found them to be good value for money. It’s great to know our team provided efficient and friendly service.
Kindest Regards, The Customer Service Team.
The fitters arrived
The fitters arrived, did the job well. They cleaned up as advised, really satisfied. Would definitely recommend.
8 octobre 2024
Réponse de West Yorkshire Windows
Dear Mr and Mrs Murgatroyd,
Thank you for your great feedback! We’re happy to hear that the fitters did a great job and left everything clean as promised. Your satisfaction means a lot to us, and we truly appreciate your recommendation.
If you need anything else, don’t hesitate to reach out.
Kindest Regards, The Customer Service Team.
Excellent after sales service
Excellent after sales service. I would highly recommend.
16 octobre 2024
Réponse de West Yorkshire Windows
Hello Jo,
Thank you for your kind words! We're delighted to hear that you were pleased with our after-sales service. Your recommendation is greatly appreciated, and we’re always here if you need any further assistance.
Thanks again, The Customer Service Team.
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