Thank you for the visit last week, to check on a previous issue i had with the concervatory roof. I am very happy with your continued customer service, and always feel confident when i purchase from... Voir plus
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Lisez les avis des autres
Always give a fantastic service. Had an issue with French doors. Customer Services were so helpful and sent Richard out as soon as they could to sort the issue. Everyone I have ever come into contact... Voir plus
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What a great experience, we had slight issue with the door handle, I rang through to customer services and within a couple of weeks a new door handle was fitted. 1st class support thank you
L'entreprise a répondu
Good comany with good communication , door fitting exeptional , survey not so good guy was grumpy and rude , look like he is not interested with work at all . Lady seller from other hand very knowled... Voir plus
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À propos de l'entreprise
- Société de construction
- aussi dans
- Équipement et installation de conservatoire
- Fournisseur de fenêtres PVC
Écrit par l'entreprise
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Coordonnées de contact
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, Royaume-Uni
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4,7
Excellent
759 avis
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A répondu à 100 % de ses avis négatifs
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Thank you for the visit last week
Thank you for the visit last week, to check on a previous issue i had with the concervatory roof. I am very happy with your continued customer service, and always feel confident when i purchase from West Yorkshire windows, that i am fully protected, if any issue arises.
That is why i always reccomend to people, or purchase from you.
18 septembre 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Sandra,
Thank you for your lovely review and for continuing to place your trust in West Yorkshire Windows. We’re pleased to hear you were happy with the recent visit and that our ongoing customer service gives you confidence. Your continued support and recommendations mean a great deal to us!
Warmest Regards, The Customer Care Team.
What a great experience
What a great experience, we had slight issue with the door handle, I rang through to customer services and within a couple of weeks a new door handle was fitted. 1st class support thank you
18 septembre 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Mark,
Thank you for your fantastic review. We’re delighted to hear that you had such a great experience and that our customer service team was able to arrange the replacement door handle promptly. We really appreciate your kind comments and thank you for choosing us!
Many Thanks, The Customer Care Team.
Excellent work and very polite…
Excellent work and very polite representative door now working good
10 septembre 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Phyllis,
Thank you for your great review. We’re pleased to hear that our representative was polite and professional, and that your door is now working well. We really appreciate you taking the time to share your feedback.
Kind Regards, The Customer Care Team.
Always give a fantastic service
Always give a fantastic service. Had an issue with French doors. Customer Services were so helpful and sent Richard out as soon as they could to sort the issue. Everyone I have ever come into contact with at West Yorkshire Windows have always been very professional and friendly.
11 septembre 2026
Réponse de West Yorkshire Windows
Hello Marisa,
Thank you for your lovely review! We’re delighted to hear that our Customer Services team were so helpful and that Richard was able to attend and resolve the issue with your French doors. It’s great to know you’ve always found everyone at West Yorkshire Windows friendly and professional. We really appreciate your kind feedback!
Many Thanks, The Customer Care Team.
Very swift and efficient process from…
Very swift and efficient process from beginning to end. From the sales team to the survey to the installation was all very efficient.
18 août 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Hillary,
Thank you for your fantastic feedback. We’re delighted to hear that you found the whole process swift and efficient, from your initial contact with our sales team through to the survey and installation. We really appreciate your comments and are pleased that you had such a positive experience with us.
Kindest Regards, The Customer Care Team.
Réponse de West Yorkshire Windows
Hello Diane,
Thank you for your feedback. We’re pleased to hear that the repair was completed professionally and to your satisfaction. We really appreciate you taking the time to share your experience.
Kindest Regards, The Customer Care Team.
Two Cancelled Installations, Broken Promises and Still No Refund
I placed an order with CO Home Improvements in June 2026 for a bespoke arched front door and paid the requested deposit, followed by a further stage payment of £4,962.40.
The installation was confirmed for 4 August 2026 but was cancelled following what I was initially told was a factory accident. A replacement installation date of 14 August was then confirmed, but that was also cancelled.
Despite having my order since June, it was only immediately before the second installation date that I was informed the factory could not manufacture the outward-opening arched door as one complete frame in the agreed configuration. I was instead presented with an alternative split-frame design involving a joint at the transom and a further estimated manufacturing period of six to eight weeks from approval.
It is difficult to understand how two installation dates could be confirmed before the company had established whether the agreed product could actually be manufactured.
The situation has been made considerably worse by the company’s communication. I have repeatedly been told that Simon from the Operations Team would contact me, including a specific commitment that he would call on an agreed day. No call was received. My emails appear to be continually forwarded internally, leaving me to repeatedly chase for basic answers.
I was also told in writing that my £4,962.40 stage payment would be refunded promptly. After receiving no confirmation, I contacted the Accounts Team myself and was told that the refund had not been processed because they had not even been made aware of it. Had I not contacted Accounts directly, I have no idea how long I would have continued waiting for money I had already been told was being refunded.
I am also still waiting for confirmation about whether the factory can offer an acceptable single-frame solution. Meanwhile, nobody with sufficient authority appears willing to take ownership of the matter, address the two cancelled installation dates or properly respond regarding the considerable inconvenience caused.
Customers purchasing an expensive bespoke entrance should be able to expect a company to establish that the agreed product can be manufactured before taking substantial payments and confirming installation dates. They should also expect clear communication and senior management accountability when serious problems arise.
Based on my experience so far, the service, communication and internal coordination have been completely unacceptable. I will update this review if and when the company refunds my stage payment and provides a satisfactory resolution.
14 août 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Colin,
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry for the issues you have experienced with your door and window and for the frustration caused by the problems with both the products and installation.
We have reviewed the concerns you have raised and the accounts team will process your refund in due course.
We appreciate that the experience has fallen well short of the standard you expected, and we apologise for the inconvenience caused. We will endeavour to address the outstanding issues promptly and provide you with updates as the remedial works progress.
Kindest Regards,
The Customer Care Team.
From start to finish West Yorkshire…
From start to finish West Yorkshire Windows have been amazing and the after care is also top notch, these people come highly recommended by myself.
13 août 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Paul,
Thank you for your fantastic feedback and recommendation. We’re delighted to hear that you were so pleased with your experience from start to finish and that our aftercare service also met your expectations.
We really appreciate your kind words and your recommendation of West Yorkshire Windows.
Thank you for choosing us!
The Customer Care Team.
Local company who fit great products at competitive prices
From sales, surveyor and fitter…all were knowledgeable, and helpful plus had a great sense of humour which I believe goes a long way. The fitting went very well given that one engineer/fitter had to fit the double patio one story from the ground on a balcony. He made sure all was immaculate once he’d finished. He explained how the locks and vents worked.
To sum up…..a great product from a superb local company.
28 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Mark,
Thank you for your wonderful review. We’re delighted to hear that everyone you dealt with, from sales and surveying through to installation, was knowledgeable, helpful and friendly. It’s particularly pleasing to hear that the fitting was completed so carefully despite the challenging balcony access, and that everything was left immaculate with the operation of your new doors and vents clearly explained. We really appreciate your kind words and recommendation.
Kindest Regards, The Customer Care Team.
Réponse de West Yorkshire Windows
Dear Carl,
Thank you for your fantastic review! We're delighted to hear you're pleased with both the quality of your product and the aftercare service you've received. Providing excellent support long after installation is something we pride ourselves on. Thank you for choosing us, and we look forward to helping you again in the future.
Kind Regards, The Customer Care Team.
Fantastic workmanship , product and price
Great first impressions from my first phone call to West Yorkshire Windows. I was greeted by a very bright , friendly and helpful lady. Followed up by friendly informative surveyor. We wanted a window installing into a stone wall. The stone /mortar was extremely hard to break through to put it mildly. The two very pleasant lads grafted so hard but they did it. They made a beautiful job of it all and their workmanship was perfect , we are so impressed. Plastering and finishing off also perfect. The product and price no complaints whatsoever. We would not hesitate in recommending this company. Left no mess whatsoever inside or out. Thank you West Yorkshire Windows. Frank &Catherine Brown.
15 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Frank,
Thank you for your wonderful review, Frank and Catherine! We're delighted to hear that your experience with West Yorkshire Windows was so positive from your very first call through to the completed installation.
It's great to know our team provided friendly and helpful service throughout, and that the installers were able to overcome the challenges of working with the stone wall to deliver a finish you’re so pleased with. We'll be sure to pass on your kind comments regarding their workmanship and professionalism.
Thank you for your recommendation and for choosing West Yorkshire Windows, it is greatly appreciated.
The Customer Care Team.
Great service from the first phone call…
Great service from the first phone call to the door being fitted. Colin the salesman spent ages designing doors until I found the one I liked best. The time from ordering to fitting was very quick and the door looks amazing. I would not hesitate to use West Yorkshire Windows in the future
20 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Angela,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from your first phone call through to the installation of your new door. It's great to know Colin took the time to help you design and choose the perfect door for your home, and that you're so pleased with the final result. Thank you for your kind words and for choosing West Yorkshire Windows—we look forward to helping you again in the future.
Warmest Regards, The Customer Care Team.
Back again
This is the second purchase from West Yorkshire Windows over the last few years. This time we have got a new front door and side panels, plus a cat flap in the glass. We did get another quote from a different company, however they couldn't do exactly what we wanted. Everything has gone really smoothly from the initial design consultation to fitting. We have been kept informed every step of the way and every person we have had contact with has been really helpful and friendly. The door looks amazing and we are so pleased with it. Thank you so much
8 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Lesley,
Thank you for your wonderful review and for choosing West Yorkshire Windows again! We're delighted to hear you're so pleased with your new front door, side panels and cat flap, and that we were able to provide exactly what you were looking for. It's great to know the whole process ran smoothly and that our team kept you informed every step of the way. Thank you for your continued trust and support—we hope you enjoy your beautiful new door for many years to come.
Kindest Regards, The Customer Care Team.
From ordering a brochure to the final…
From ordering a brochure to the final installation the service from West Yorkshire Windows was excellent! The two people who visited my home to help me choose my new front door were friendly,polite and very helpful. The door fitter did a fantastic job. I cannot recommend the company highly enough!!
9 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Gill,
Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with West Yorkshire Windows from requesting your brochure through to the final installation.
It’s great to know that our team helped you choose the perfect front door and that you found everyone friendly, polite, and helpful. We’re also pleased to hear your fitter did a fantastic job.
Thank you for your recommendation and for choosing West Yorkshire Windows.
Kind Regards, The Customer Care Team.
What a fantastic company!!!!
What a fantastic company! We had new windows and doors from West Yorkshire windows, and we couldn't be happier!
The service was second to none. All staff were both polite, helpful and professional. I would advise anyone to look no further for new doors and windows. A 110% company!!!!
8 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Tony,
Thank you for your fantastic review! We’re thrilled to hear how happy you are with your new windows and doors and that you found the service second to none.
Your kind words about our team being polite, helpful, and professional mean a great deal to us. Thank you for your recommendation and for describing us as a "110% company" – we truly appreciate your support.
We hope you enjoy your new windows and doors for many years to come, and thank you for choosing West Yorkshire Windows.
Kindest Regards, The Customer Service Team.
We had a problem with the lock on our…
We had a problem with the lock on our extension door. I visited the showroom on the Saturday and explained the problem to the representative and that we were experiencing a lot of personal problems at the time she reassured me it would be sorted as soon as possible I got a phonecall on Monday at 8.35 am and the problem was sorted by 11am. This was an absolutely fantastic response and I am so grateful to them for sorting it so quickly and professionally. Thank you
29 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Karen,
Thank you for your kind review. We're delighted we could resolve the issue so quickly and that our team provided the prompt, professional service you deserved. Your feedback means a great deal to us, and we're always here if you need us.
Warm Regards, The Customer Care Team.
From the start to completion the…
From the start to completion the project went very smoothly. A professional company with pleasant staff.
1 juillet 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Jacqueline,
Thank you for your kind review! We're delighted to hear that your project ran smoothly from start to finish and that you found our team professional and pleasant throughout.
We really appreciate your feedback and thank you for choosing West Yorkshire Windows.
Kindest Regards, The Customer Care Team.
Very Happy With My New Door…
I have just had a new door fitted with Yorkshire Windows. From the first survey to my door being fitted I was kept informed. I was treat with respect from their friendly caring staff. My experience with this company has been excellent and I would recommend Yorkshire Windows. I received all my paperwork and guarantee on completion of my door and I am very happy with my new door. Thank you Christine Bowman
23 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Christine,
Thank you for your wonderful review. We’re delighted to hear that you had an excellent experience from the initial survey through to the installation of your new door.
It’s great to know that our team kept you informed, provided a friendly and respectful service, and ensured you received all the necessary paperwork on completion. We truly appreciate your recommendation.
Kindest Regards, The Customer Care Team.
Absolutely fantastic company from start…
Absolutely fantastic company from start to finish. A couple of windows in our conservatory that they installed a few years back unfortunately blew. After a couple of emails everything was sorted and within a couple of weeks new window units installed. Absolutely fantastic from start to finish, can't rate them highly enough.
16 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hi Gareth,
Thank you for your fantastic review. We’re delighted to hear that your experience with us has been excellent from start to finish.
We’re pleased we were able to resolve the issue with your conservatory windows quickly and efficiently, and we really appreciate your kind words about our service.
Thank you for your continued trust and recommendation.
The Customer Care Team.
I had a problem with one of my windows…
I had a problem with one of my windows not opening and shutting properly. So i rang up and spoke to a lovely lady and explained. She got someone to come and sort my problem out within about 4 weeks. He came out and sorted it out for me. Which I was very grateful for.
23 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Jacqueline,
Thank you for your kind review. We’re pleased to hear that your window issue was handled efficiently and that our team was able to arrange a visit and resolve the problem for you.
We’ll be sure to pass on your thanks to our customer service team and engineer. Your feedback is greatly appreciated.
Warmest Regards, The Customer Care Team.
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