Thank you for the visit last week, to check on a previous issue i had with the concervatory roof. I am very happy with your continued customer service, and always feel confident when i purchase from... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Always give a fantastic service. Had an issue with French doors. Customer Services were so helpful and sent Richard out as soon as they could to sort the issue. Everyone I have ever come into contact... Voir plus
L'entreprise a répondu
What a great experience, we had slight issue with the door handle, I rang through to customer services and within a couple of weeks a new door handle was fitted. 1st class support thank you
L'entreprise a répondu
Good comany with good communication , door fitting exeptional , survey not so good guy was grumpy and rude , look like he is not interested with work at all . Lady seller from other hand very knowled... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société de construction
- aussi dans
- Équipement et installation de conservatoire
- Fournisseur de fenêtres PVC
Écrit par l'entreprise
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Coordonnées de contact
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, Royaume-Uni
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4,7
Excellent
759 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Service
I am extending the back of my house. Megan Watson is my primary contact. Everything proceeds smoothly, from the initial site survey to developing the design and quotation.
Megan is very patient, helpful, and an excellent communicator. She explains things clearly and provides information that makes it easy for me to understand the quotation and layout.
The contract is now signed, and I am currently waiting for the surveyor and installation team to get in touch.
12 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Good morning,
Thank you for your wonderful review. We're delighted to hear that everything has gone smoothly so far and that Megan has provided such patient, helpful, and clear guidance throughout the design and quotation process. We'll be sure to pass on your kind comments to her.
Thank you for choosing West Yorkshire Windows, and we look forward to progressing your project and delivering the same high standard of service through to completion.
Kind Regards, The Customer Care Team.
Very good experience good clean and…
Very good experience good clean and tidy fitters quality windows so far so good
16 juin 2026
Réponse de West Yorkshire Windows
Dear Richard,
Thank you for your review.
We're delighted to hear that you had a very good experience and that you are pleased with the quality of your new windows. It's great to know that our fitters left everything clean and tidy. Thank you for choosing West Yorkshire Windows, and we hope you enjoy your new windows for many years to come.
The Customer Care Team.
We purchased French windows to be…
We purchased French windows to be installed into a wall where there was no window or door. Both the workmen and installation teams were friendly and clean, leaving no mess. The engineer who came out when the door had dropped was quick at fixing the issue. Would 100% recommend. One happy customer
12 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Claire,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you are pleased with your new French doors and the service you received throughout your project. It's great to know that both our installation team and engineers were friendly, professional and left your home clean and tidy during the works.
Thank you for your recommendation and for choosing West Yorkshire Windows. We truly appreciate your feedback and hope you enjoy your new French doors for many years to come.
Kind regards, The Customer Care Team.
Great support from the team…
Great support from the office team sorting out a maintenance call-out and the engineer arrived on time, was very knowledgeable and professional and sorted the problem quickly
9 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Jennie,
Thank you for taking the time to leave your review.
We are delighted to hear that you received great support from our office team and that your maintenance appointment was arranged smoothly. It's also wonderful to know that our engineer arrived on time, quickly identified the issue and resolved it professionally and efficiently. We take great pride in both our customer service and aftercare support, so your feedback is greatly appreciated.
Many Thanks, The Customer Care Team.
Goods services very friendly staff and…
Goods services very friendly staff and helpful
12 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Pauline,
Thank you for your review.
We are pleased to hear that you received good service and found our staff to be friendly and helpful. Providing excellent customer service is very important to us, so it is always rewarding to receive such positive feedback.
Kind regards, The Customer Care Team.
Excellent company
Excellent company. Great price and conservatory and when had minor issues they were resolved quickly
10 juin 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Chris,
Thank you for your fantastic review.
We are delighted to hear that you are pleased with both your conservatory and the value we provided. It's also great to know that when minor issues arose, our team was able to resolve them quickly and efficiently.
Thank you for choosing West Yorkshire Windows.
The Customer Care Team.
Very good service and communication
Very good service and communication. Windows were as requested and fitted well. Team were efficient and did a good job. Prices very reasonable. Would definitely use again
12 juin 2026
Réponse de West Yorkshire Windows
Hello Margaret,
Thank you for taking the time to leave your feedback. We are delighted to hear that you were pleased with the service and communication throughout your experience, and that the windows were fitted as requested and to a high standard.
Thank you for choosing us, and we look forward to working with you again in the future.
The Customer Care Team.
Communications were good and the team…
Communications were good and the team were respectful and friendly from start to finish. Pleased with the cost and installation
5 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Margaret,
Thank you for your kind feedback. We are pleased to hear that communication throughout your experience was good and that our team were respectful and friendly from start to finish.
It’s also great to know you are happy with both the cost and the installation. We really appreciate you taking the time to share your comments and thank you for choosing us.
The Customer Care Team.
Highly recommend
This is the second time I have used them. This time I needed scaffolding put up to reach over my conservatory. It was no issue, easily arranged and sorted by West Yorkshire windows. Excellent quality products, excellent craftsmanship and the customer service team were easy to contact which was great. I can recommend them for sure.
20 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Sarah,
Thank you for choosing West Yorkshire Windows again and for taking the time to share your experience.
We’re pleased to hear that the additional scaffolding requirements were handled smoothly and that the team made the process straightforward and hassle-free. It’s great to know you were happy with the quality of the products, workmanship, and the support provided by our customer service team throughout.
Your recommendation and continued trust in us are very much appreciated.
Warm Regards, The Customer Care Team.
Just had a new front door and surround…
Just had a new front door and surround . Beautiful result, clean and tidy, the fitter got around a few problems found in a 60's bungalow. I keep going outside to look at the blue door it really is beautiful
22 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Good morning Susan,
Thank you for your lovely feedback.
We’re delighted to hear how pleased you are with your new front door and surround. It’s great to know the fitter was able to overcome the challenges often found in older properties and still deliver such a beautiful result while keeping everything clean and tidy throughout.
Kindest Regards, The Customer Care Team.
Great customer service from Dawn ,and…
Great customer service from Dawn ,and Richard was brilliant able to realign our door without problem ,everyone very approachable and friendly
6 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Hello Karen,
Thank you for your feedback.
We’re delighted to hear you received great customer service from Dawn and Richard. It’s wonderful to know you found everyone approachable and friendly throughout.
Your kind comments are very much appreciated.
The Customer Care Team.
Just had my Front and side doors…
Just had my Front and side doors installed, quality of doors are excellent,very sturdy and locks are very secure. The fitting was done to a high standard and no mess left at all. From start to finish WYW have been fantastic and would highly recommend.
P. Jackson
1 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Paul,
Thank you for your wonderful feedback.
We’re delighted to hear you’re so pleased with your new front and side doors and that you found the quality, security, and finish to be of such a high standard. It’s also great to know the installation was completed neatly and professionally with no mess left behind.
Thank you for your recommendation and for choosing West Yorkshire Windows.
Kindest Regards, The Customer Care Team.
Great new door and great total experience
We recently needed a new rear door and frame to replace a 40 year old wooden door that had seen better days, and WYW met all our requirements from quote to install.
Our initial email enquiry led to a phone call the next day and a home visit a few days later to provide a quote and show us samples. No pushy salesman, good price, great quality product, and a showroom visit confirmed our order.
Throughout the whole process we were kept informed, thanks to Keely whose help was greatly appreciated, and the install went ahead on the planned date, taking just an afternoon. All Fitters were very polite , professional, and tidy, clearing all rubbish away including the old door and frame, informing us of progress and what had been done at each stage.
Once the installation was complete and final payment made, the support documents were quickly sent to us, and customer services have been in touch to ensure we are totally happy- which we are.
Overall, we have had a great experience with WYW and would definitely use them again and recommend them to others- nothing was too much trouble and I found all the people that we engaged with to be very polite, professional, and generally nice.
We love the new door, its auto-engaging security features, and the enhanced locking system. Just using it tells you it is well constructed and built to last, and we feel totally secure with it.
Thanks for all the work.
11 mai 2026
Réponse de West Yorkshire Windows
Hello Mark,
Thank you for your fantastic feedback.
We’re delighted to hear that West Yorkshire Windows met your expectations from your initial enquiry right through to installation and aftercare. It’s great to know you felt comfortable throughout the process with no pressure, clear communication, and support from the team, especially Keely.
We’re also pleased the installation went smoothly and that the fitters were polite, professional, tidy, and kept you informed throughout the work. It’s wonderful to hear how happy you are with the quality, security features, and overall finish of your new rear door.
Your recommendation and kind comments about everyone involved are truly appreciated, and we’re delighted you had such a positive experience with us.
Warm Regards, The Customer Care Team.
Our conservatory was fitted some time…
Our conservatory was fitted some time ago by West Yorkshire Windows and the door had developed a problem. From the moment Dawn took the call I knew we were in safe hands to get things sorted. An appointment was made to suit us, Richard turned up on time and sorted the issue quickly and efficiently so now we can use the door with ease again. As usually everyone we dealt with was friendly, helpful and professional and ensured our problem was quickly resolved.
12 mai 2026
Réponse de West Yorkshire Windows
Dear Sue,
Thank you for your feedback.
We’re delighted to hear that when an issue arose with your conservatory door, you were able to rely on our team to resolve it quickly and efficiently. It’s great to know Dawn provided reassurance from the outset, an appointment was arranged at your convenience, and Richard attended promptly to fix the problem.
We’re pleased everything is now working as it should and that you found everyone you dealt with to be friendly, helpful, and professional.
Your kind comments are very much appreciated.
The Customer Care Team.
From making to call to sorting the…
From making to call to sorting the problem was dealt with in a professional manner
6 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Hi Mark,
Thank you for your feedback.
We’re pleased to hear the issue was dealt with professionally from your initial call through to resolution. Your comments are very much appreciated.
Kindest Regards, The Customer Care Team.
Excellent service.
We contacted Dawn at customer services, she is always efficient and friendly. She arranged for a service engineer to call at a convenient time for us. Roy the service engineer sorted out the problems he was very friendly and cleaned up after his self.
31 mars 2026
Réponse de West Yorkshire Windows
Dear Sandra,
Thank you for your feedback.
We’re pleased to hear that Dawn provided efficient and friendly support, arranged a convenient service visit, and that Roy was able to resolve the issue quickly. It’s also great to know he was friendly and left everything tidy afterwards.
Your comments are very much appreciated.
Kind Regards, The Customer Care Team.
Great communication
Great communication, even when appointments had to be re-arranged. Clean and quick installation, very pleasant engineer
5 mai 2026
Avis spontané
Réponse de West Yorkshire Windows
Dear Rachel,
Thank you for your review
We’re pleased to hear you were happy with the communication throughout, even when appointments needed to be rearranged, and that the installation was carried out quickly and cleanly.
It’s also great to know the engineer was pleasant and professional. Your comments are very much appreciated.
Warmest Regards, The Customer Care Team.
Réponse de West Yorkshire Windows
Hello Denise,
Thank you for your feedback.
We’re pleased to hear you found the service very good and that the engineer who attended was friendly.
Your kind comments are very much appreciated.
Kindest Regards, The Customer Care Team.
Great Job
My Mum is really pleased with the work carried out .The communication of appointment updates were clear and with no complications. Would definitely recommend this Company
23 avril 2026
Réponse de West Yorkshire Windows
Dear Catherine,
Thank you for your feedback.
We’re really pleased to hear your mum is happy with the work carried out and that the appointment updates were clear and straightforward throughout. It’s great to know everything ran smoothly and without complication.
We appreciate your recommendation and thank you for taking the time to share your experience.
Warm Regards, The Customer Care Team.
My windows were fitted at the end of…
My windows were fitted at the end of March 2026. Seamless experience from start to finish. All staff including scaffolding fitters and window fitters were friendly and helpful. Excellent product and I will be having more fitted.
Margaret Harvey
9 avril 2026
Réponse de West Yorkshire Windows
Hello Margaret,
Thank you for your lovely feedback.
We’re delighted to hear you had a seamless experience from start to finish and that all of the team were friendly and helpful.
It’s great to know you’re pleased with the product, and we look forward to working with you again in the future!
Warm Regards, The Customer Care Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.