I had a wonderful experience with this company , very fast delivery and Carlos wast very friendly and helpful even late in the night he respond to me. Definitely this is the place from where I will ta... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tremendous experience while picking up a bottle of Hazelburn 10. Carlos went the extra mile in all respects, and I can’t praise him and the company highly enough. Five stars all day long.
International order arrived safely and without any issues. 주문을 고민하는 한국분들께 참고가 될까 하여 리뷰를 남깁니다. 결론부터 말씀드리면, 주문한 상품은 잘 도착했고 포장 상태도 안전했습니다. 배송 속도는 다른 대형 플랫폼처럼 빠르지는 않지만, 시간을 두고 기다리면 문제 없이 도착합니다. 여러 국가를... Voir plus
Purchased miniature Oban malt. Good communication with seller. Queried dispatch time but prompt response showed Royal Mail to have missed planned uplift. Item was received shortly thereafter and good... Voir plus
À propos de l'entreprise
- Magasin d'alcool
- Monopole sur la vente d'alcool
- Grossiste en boissons alcoolisées
- Bar
- Magasin de vins et spiritueux
Écrit par l'entreprise
Aberdeen based Retailer & Whisky Bar in the city centre. Worldwide shipping with more than 2300 whiskies on the website. Champagne, Wine, Rum, Brandy & Tequila available also. Focus on rare, unique, hard to obtain & single cask bottlings with collaboration at heart. Whisky Situation collaborates with distilleries, independent bottlers, bars and venues. No automation. No machines. Just humans that care about drinking less but drinking better. Whisky Festival coming in October 2025
Coordonnées de contact
Royaume-Uni
- www.whiskysituation.co.uk
4,6
Excellent
130 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The best in the game
Carlos is an excellent source for whisky. Great service and speed to get rare bottles. Highly recommended.
8 juin 2026
Avis spontané
Always a great experience dealing with…
Always a great experience dealing with Carlos and Whiskysituation. I have made several purchases and the service is exceptional.
27 mai 2026
Favourite Bar in Aberdeen
Great company and chat.
Knowledgeable & attentive staff
High quality whisky, cocktails, beer & cigars at reasonable prices
Thanks to all
25 mai 2026
Would recommend Carlos and his team to…
Would recommend Carlos and his team to anybody if you’re looking for that special occasion or just a great bottle at a great price
9 mai 2026
Whiskysituation always deliver
Whiskysituation always deliver. They have a great selection and fair pricing. Also, Carlos is a rare character always wanting to chat and keep customers happy!!
7 mai 2026
Trustworthy whiskey shop
Found a difficult to find whiskey for a decent price. Carlos was spectacular to talk to and work with. Give these guys a try. They were very good to me.
13 mai 2026
Avis spontané
Don’t trust this seller
My bottle hasn’t been sent more than 2 weeks after paying for it and I have emailed the seller and had no response. I have asked for a refund but had no response too.
12 mai 2026
Avis spontané
Réponse de Whisky Situation
Good Evening Tomasz,
We sent an email to you with a notice of this being out of stock and a free upgrade to a 17 YO Caol Ila G&M Connoisseurs Choice. I sent you another email today after we received a response simply asking for a refund. This has been processed at your request and takes 2-3 days to hit people's accounts again.
We are sorry that this has not been either in time for what you need or how ever either we have let you down enough for you to leave a 1 star review. I had hoped a free upgrade would do the trick to assist you.
Sincerely,
Carlos Yabrudy
Managing Director
My bottle hasn’t arrived one week after…
My bottle hasn’t arrived one week after paying for it and I have emailed you and the seller and had no response. Not a good service for a first time buyer. I have asked you for a refund but had no acknowledgments. Shocking!
27 avril 2026
Réponse de Whisky Situation
Hi Stuart,
This was dispatched the next day after your order with the tracking number for Royal Mail on this one. Sometimes mailing companies let us down and the very few times, for some reason it always hits people hard. It sucks! I wish you would have called before leaving this as we are always happy to help out. I spoke with you on the phone to give you the info also after this review. Hopefully after having given you the evidence and the whisky arriving with you on the 5th is sufficient to hopefully at least upgrade us to a 2 stars out of 5 :(
Royal Mail 24 and 48 used to mean exactly that but now it seems 24 = 38 and 48 = 72 or 96 even. Anyway RM rant aside, we are always delighted to serve you and help you whenever you need something and if it is urgent we can always upgrade things to a Special Delivery for a few pounds more.
Sincerely
Carlos Yabrudy
Managing Director
Absolutely terrible company
Absolutely terrible company. Do not buy from this company.
Ordered over a month ago and experienced extremely poor communication. After chasing multiple times, I finally got one reply saying stock would arrive at the end of April. I followed up again after that—and got completely ignored.
In the end, I had to go through my credit card company to get a refund. This shouldn’t be necessary for a simple order. Very disappointing service and lack of reliability. I would not recommend.
5 avril 2026
Avis spontané
Réponse de Whisky Situation
Good Evening Eun.
We are sorry about this. We created the listing and at the base of this it states that the Springbank arrives with us at the end of April. The bottle is with us at the store however within the last 2 days we have been closed for the Spirit of Speyside Festival.
We note an email sent to you explaining this delivery timeframe. We are really sorry to have let you down and it is not how we operate.
We are always available to telephone directly which is the best way of getting to us as we receive a very large volume of messages and emails for all kinds of things and do our utmost to respond as quickly as possible.
We hope we can serve you in the future to show you what our service levels are like. This for us is horrific for us to know that someone is out there that is not happy with us. These are the times that we remember and sit with us from here on out. If you are ever in Aberdeen, we have a single cask Springbank dram on the house waiting for you on the house.
Sincerely
Carlos Yabrudy
Managing Director
Whisky Situation
Fantastic customer service.
Fantastic customer service - Carlos is a real star with a passion for what he does which extends to every aspect of his business. I honestly won't buy from anywhere else after just one purchase! Can't recommend this company enough.
7 mars 2026
Knowledgeable and friendly staff ...
Knowledgeable and friendly staff made it easy for me to discuss options and make decisions on which Whisky's to purchase.
31 mars 2026
Happy with my experience
Delivery took a wee while, but dispach date was clearly stated in the description. Need to read it all to the very bottom, what I obviously did not. Prompt email replies, so 5* for customer service well earned.
25 mars 2026
Ordering is easy
Ordering is easy, and the package is shipped within a decent time time window. The package was carefully packed.
5 mars 2026
5 star service
5 star service. Ordered a bottle that turned out not to be in stock. They messaged me to suggest alternatives and were very apologetic and helpful and even offered a discount on a slightly higher priced item.
5 février 2026
Perfect service from start to finish
Perfect service from start to finish. I had a small hiccup which was rectified immediately, and made sure my delivery was prompt and exactly when I needed it
20 février 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.