Wickes - Ashby De La Zouch Avis 

80
TrustScore 4.5 sur 5

4,6

3 Dents Rd, Unit 2, Nottingham Road Ind Est, Ashby De La Zouch Leicestershire, LE65 1JS, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Have recently visited Ashby de la zouch Wickes and Bharti was extremely pleasant and was able to provide very useful information. All staff are helpful and polite but Bharti is particularly helpful.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spent the last two weeks back and forth to Wickes as i am doing my house up. The first time there was a massive queue to get out the carpark and everyone was stuck, the staff were brilliant, they... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Jim The designer at ashby was fantastic, tom the installer was amazing, made my kitchen look amazing. The customer service team are shocking, i have a fault with sink unit and for a month i have been... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We love our new kitchen. Jimmy Pang was very friendly and helpful, guiding us through the design, and helping produce a wonderful installation. The guys who delivered everything were very respectful,... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. Magasin d'articles de salle de bains
  3. Magasin de matériel de cuisine
  4. Société d'énergie solaire

À propos de Wickes - Ashby De La Zouch

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • 3 Dents Rd, Unit 2, Nottingham Road Ind Est, Ashby De La Zouch, Leicestershire, LE65 1JS, Royaume-Uni

  • +441530503200

4,6

Excellent

TrustScore 4.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(80)

14 050 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Wickes has helped and supported us at…Kegworth Bowls Club

Wickes has helped and supported us at Kegworth Bowls Club through their Community Programme. This support has been massively helpful and Craig, Ryan and tge team at Ashby have gone above and beyond in their help and kindness. Thanks

8 novembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hey Andrew, thanks for your amazing review, and I'm delighted that Craig, Ryan and all the team at our Ashby De La Zouch store are all super helpful! - Dylan

Noté 1 sur 5 étoiles

Designer didn’t turn up!

Appointment was booked a week in advance. 20 minutes past the appointment time of 11.30am, I rang the store in Ashby to be told Steve was dealing with people in store and was not going to arrive until nearer 1pm.
I had booked 2 hours off work to attend this appointment so I could not wait until 1pm.
No courtesy call to say he was running late and the lady I spoke with on the phone didn’t appear to be bothered either - very disappointing.

30 octobre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Kay, we're very sorry about the delay and the lack of communication regarding your appointment. We regret that this happened, especially given that you took time off work. We'll address this internally to prevent similar situations in the future. We appreciate your feedback. -LG

Noté 5 sur 5 étoiles

Just want to Thank Lorna Jake and Trev

Just want to Thank Lorna, Jake and Trev at your Ashby de la Zouch store -they listened to my problem and helped me solve it - they were polite and very helpful.

25 octobre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Sally Page, We're happy to hear that our team Lorna, Jake and Trev at Ashby de la Zouch store listened to your problem and helped resolve it. We appreciate you acknowledging their politeness and helpfulness! -LC

Noté 5 sur 5 étoiles

Great service from Jim @ Wickes Ashby de la Zouch

I had such a great experience ordering my new Kitchen at Wickes in Ashby de la Zouch Jim Pang was my design consultant and he was amazing from start to finish. He was super helpful, always patient, and really supportive through every stage – even when there were a few hiccups and changes along the way.
Jim made the whole process so much easier and actually enjoyable. Honestly, I don’t think I could have asked for a better person to guide me through it all. Huge thanks to him and the Ashby branch – highly recommend!

10 octobre 2025
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Réponse de Wickes - Ashby De La Zouch

We appreciate you sharing your experience at our store. We're happy to hear that Jim the design consultant was amazing and supportive throughout your kitchen project. It's great to know that they made the process easier and enjoyable for you. We appreciate your recommendation!- PP

Noté 5 sur 5 étoiles

I was lost and found many times !

I was lost and found many times !
Dear
Lorna
Thanks for your help
I hadn’t got a coue how overwhelming these experiences could be especially with children bouncing around and deadlines pushing.
Thanks for being so helpful and patient!
Also Christie as Ryan thanks both

7 octobre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Derya Clarke, We appreciate you sharing your experience with us. We're glad Lorna, Christie and Ryan could assist you. -LC

Noté 5 sur 5 étoiles

Thank you to all kind staff

Thank you to all kind staff
Lorna Ryan and Chrissy
Which made extra effort to always help us always kind and smiley and helpful and patient! beyond th call of duty!

7 octobre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Derya, we appreciate you sharing your experience. We are so glad to hear that our staff were helpful, kind, and patient. It's great to know they went above and beyond! -LG

Noté 5 sur 5 étoiles

Lewis was just the man we needed

Lewis was just the man we needed for our planning requirements , very knowledgeable with useful advice , went above and beyond in sorting out a quicker delivery for us with time being a priority to market our property for sale once installed , thanks very much

27 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

We're happy to hear that the planning assistance and expedited delivery met your needs. We appreciate your acknowledgment of the useful advice and extra effort Lewis made. Thank you for your feedback. -AK

Noté 5 sur 5 étoiles

Good stock, nice team toi assist.

I'm a regular customer and generally order online then collect.
Lorna and her team, Jake, Josh and Ryan are also assist well. 👍

1 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Richard, We appreciate you taking the time to leave us this great feedback. We're so happy to hear that you enjoy your online order and collection experience with us. -LC

Noté 5 sur 5 étoiles

Trevor and Lorna

I just want to say a big thank you to Lorna and Trevor at Wickes Ashby for their fantastic help and advice. We had lots of questions about sanding, and they were both so patient, knowledgeable, and friendly throughout. They explained everything clearly, gave us great tips, and made sure we left feeling confident about what we needed. It’s rare to get such genuine customer service these days, but they really went above and beyond. We’ll definitely be back – thank you both!

17 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hey Kirst, thanks for your amazing review, and I'm delighted that you enjoyed the service from Lorna and Trevor in our Ashby De La Zouch store! - Dylan

Noté 5 sur 5 étoiles

I had the pleasure today of shopping in…

I had the pleasure today of shopping in the Wickes store in Ashby de la Zouch (LE65’ where I was attended by Katie and Lorna. Despite my requiring information about a product with which they were not familiar they did the necessary research and found something which met my requirements. At all times they were informative and above all, extremely pleasant. Wickes are fortunate to have such staff who will ensure customers will return

12 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi John, We appreciate you taking the time to share your experience at our Ashby de la Zouch store. We're happy to hear that our staff were helpful and pleasant while assisting you with your purchase. It's great to know that their research met your needs! -LG

Noté 5 sur 5 étoiles

Excellent friendly service

Excellent friendly service. Lorna was very helpful. Got my paint matched perfect .
I now have a happy wife and a happy life 😊

8 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hey David, thanks for your wonderful feedback and I'm delighted that Lorna was super helpful with your paint matching! - Dylan

Noté 5 sur 5 étoiles

Awesome staff

Awesome staff; knowledgeable and friendly. My go-to.

3 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Myles,

We appreciate your kind words! We are glad to hear our team is helpful and knowledgeable. Thank you!

-Ellysse

Noté 5 sur 5 étoiles

The Staff there kind and helpful

A Chap named Trevor was very helpful!! Found the Radiators and tools that I needed!! 😊

3 septembre 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Lloyd, thank you for taking the time to leave a review. I'm really happy to hear that Trevor was very helpful and assisted in finding the radiators and tools you needed. - LG

Noté 5 sur 5 étoiles

Jim Pang was very helpful and kind

Jim Pang Was very helpful and kind

23 août 2025
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Réponse de Wickes - Ashby De La Zouch

Hi, Janet. Thank you for taking the time to share your review with us. I'm happy to see you found our colleague, Jim, to be very helpful and kind. Thank you again for your valuable feedback. - Scott H

Noté 5 sur 5 étoiles

Very helpful excellent advice not pushy…

Very helpful excellent advice not pushy would recommend

22 août 2025
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Réponse de Wickes - Ashby De La Zouch

Hi Clive,

We're glad you found our advice helpful and appreciate your recommendation! Thank you for your positive feedback.

-Ellysse

Noté 5 sur 5 étoiles

Very helpful staff

Although I couldn't pick up the items I went in for, I was served by Katie who was incredibly helpful and managed to source them for me. Very pleased with what would have been a disappointing outcome without her assistance.

16 août 2025
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Réponse de Wickes - Ashby De La Zouch

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Katie in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Organised a kitchen measure and design…

Organised a kitchen measure and design which was carried out very professionally by Lewis throughout.
very knowledgeable of the products and services offered.
A first class service from start to finish

7 août 2025
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Réponse de Wickes - Ashby De La Zouch

We appreciate your five-star review and are so glad to hear that you received a first-class service! It's great to know the kitchen measure and design were carried out professionally by Lewis! -AK

Noté 2 sur 5 étoiles

Ensure items are stocked on the shelves

I couldn’t see where the item was on a shelf. A shop worker approached me so I asked where the item should be. He noted it was out of stock on the shelf but knew it was available in storage. Whilst the shop worker was really helpful in sourcing the item from storage, for other customers who don’t ask, will go elsewhere if the item is unavailable to view. I subsequently noted that the same item was available in Tesco’s for £1.00 cheaper (20%)!
The staff are always very helpful

7 août 2025
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Réponse de Wickes - Ashby De La Zouch

Hi, Millie. Thank you for taking the time to share your review with us. I'm glad to see that our colleague in store was able to help you get the item that you required. We will take your feedback onto help improve our services going forward. - Scott H

Noté 5 sur 5 étoiles

New Kitchen

We booked in for a free kitchen design consultation and were so happy with the friendly, professional service and design presented by Jim, we happily ordered it without hesitation. Wickes Ashby De La Zouch is a great store with lots of kitchens to view and gave us everything we wanted. Thank you!

27 juillet 2025
Avis spontané
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Réponse de Wickes - Ashby De La Zouch

Hey Bencky, thanks for your five star review and I'm delighted that you enjoyed the service from Jim in our Ashby De La Zouch store throughout your kitchen design, enjoy your new space! - Dylan

Noté 5 sur 5 étoiles

Friendly professional customer service and great value for money

I bought my kitchen from Wickes 16 years ago and have just had another brilliant experience buying replacement doors and a few different units to refresh my kitchen design. Jimmy Pang was so helpful with the new layout and design requirements that I was able to make decisions and have costs within minutes with complete faith that he had thought of everything I needed to consider.

25 juin 2025
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Réponse de Wickes - Ashby De La Zouch

We're happy to hear that you had another brilliant experience updating your kitchen. It's great to know that you found the team to be so helpful with the design and layout. Thank you for your five-star rating-GS

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