Wickes - Ashby De La Zouch Avis 

Great service as always from Ashby branch Lorna a breath of fresh air

Lewis is a great design consultant and a credit to your company.
Flawless procedure.

After a £25k spend on a kitchen, we couldn’t get anyone to consider items we thought were covered by the guarantee.

Not recommended in our experience.

A big thank you to the kitchen designer Lewis for being very helpful and professional at all times, we love our new kitchen and can't wait for it to be delivered.

From paying in full in July 24, no site visit, 3 fitting companies (1 wanted another 2k to fit!), damaged appliances (including bath), missing handles, short tile deliveries, project managing everything ourselves and now (less than 3 months after fitting) we have a damaged blown sink cupboard. I've asked several times for a 'lessons learned' conversation but to no avail and I'm not confident of a response regarding the cupboard. An absolutely dreadful journey. Here to discuss Wickes, thanks

Lewis Hutchings provided an excellent kitchen plan and quotation based upon our requirements. Lewis is an easy going helpful individual who is an asset to the Wickes company.

Just completed the Survey for the new "Customer Experience Centre".

There is just too much to raise and highlight, We should have cancelled and got a full refund instead of being talked out of it, The Experience was an absolute stress basically project managing our own build. No site visit, no time lines, rip of first installation quote (I dread to think how many people go with the first quotes). Damaged items, missing pieces, unsuitable items, shortage of tiles. Every issue had to be chased buy ourselves with additional time and stress... It actually felt like "We have had your money You will get it eventually".

Requested more details heard nothing. not even 3 months after original fitting and the Sink Unit has blown. Have Emailed Wickes so hopefully a reply will be soon.

We were looking to upgrade our kitchen, and decided we would visit WICKES in Ashby- De- la- Zouch and were served by Kitchen Consultant Jimmy Pang what a helpful and knowledgeable man, he helped us pick our kitchen and advised us what would suit or not suit.
We decided to go ahead with WICKES so glad we did, we had Kitchen Fitter Tom Mackenzie & his Apprentice Alfie it took about 8 days.
But saying that everything went like clockwork
First job, old kitchen taken out no problems
Then kitchen plastered
Then Electrician’s did all the wiring for downlighting
All cabinets were assembled while all the other trades came and went
Then the kitchen was installed & plumber came installed the new radiator.
From ordering the kitchen and Tom Mackenzie putting it in and sorting all the different trades to come and do their bit there was absolutely no problems
All the trades were polite and answered any questions we had or you could ask Tom
And all the different trades cleaned up/ swept up and left no mess
Would not hesitate to recommend WICKES & the kitchen fitter Tom Mackenzie & the trades people he uses

Lovely guys at the Ashby store,Lewis had lots of patience and was very knowledgable on the various items we needed, to put our dream kitchen into reality!
Jimmy was a pleasant guy and made you feel at ease when he visited our home to do the final measurements
Would highly recommend these guys when choosing your new kitchen!

We spent £13000 on a kitchen nearly a year ago that isn’t finished! You ring customer services and they never get back to you. The fitter told me to message him when the stuff had arrived so I did and never heard anything back. You ring the store and try to speak to the design consultant and they just say ring customer service! Customer services say someone will contact you within 48 hours? I’m still waiting and it’s been 3 months 😂

From the minute we entered the Wickes Store in Ashby de la Zouch, we were treated with professionalism by Steve Chilvers..Nothing too much trouble even said we could change our minds with our choices(we changed worktop), up to a couple weeks before or even cancel if need be.
The kitchen fitters assigned to us were Simon James and his team.What a great crew.
Our kitchen was taken back to bare brick,plastered and refitted, including a wc in the utility..What an amazing job,from the fitting,installation of appliances,tiling and flooring..So happy with the finish..