Wickes - Brentwood Avis 

Really disappointed. Booked a bathroom appointment for 3.30 with Leanne - turned up to Wickes Brentwood after receiving email confirmation.

Bang on 3.30 I got a call on my mobile but nobody spoke so I assumed it was a sales call or something - still unsure as to whether this was Leanne.

At 3.45 someone in the store approached us (and I have to say he was ultra helpful but I'm afraid I didnt get his name).

He told us that the woman I was meeting had been in a different store and he would do his best to track her down - he tried calling her but she didn't answer.

He then spoke to another man, a different design consultant I believe, who asked me some questions about my appointment and design etc said they didn't know where this Leanne was but he could sit down with me, but in a manner that said to me he was fitting us in rather than wanting to help, it felt like an inconvenience - this was now closer to 4pm (half an hour after my appointment time).
He told us to take a seat and then disappeared for another 10 minutes - in the end I just got up and walked out. Well that's 10 grand that they won't be getting from me.

I would like to point out that I made the appointment online, and chose 3.30 out of the available appointments shown to me - which were specified by Wickes and not by me.

I also gave my email address and phone number so if there was a problem they had 2 ways to contact me.

I understand that things happen, people get held up etc but nobody had a clue what was going on.

Not only did she not turn up, she did not contact me, the people in the store had no idea where she was either.
I still am not sure if the 3.30 phone call was from her, however, she could've tried again, sent a message or an email but an hour and a half later (as I'm writing this) I still haven't heard from anyone at Wickes.

I'm so annoyed. If it was me, and I couldn't make a scheduled meeting for whatever reason I wouldn't stop contacting the person until I got hold of them, explained and apologised.
I would also call ahead and explain to my team so that they could either contact the customer for me, apologise on my behalf and find a solution.

To say I am annoyed is an understatement. I arranged my day off around this appointment to stand around like lemon in the store and get ignored by everyone (except for the nice man who tried to help in the beginning).

I recently ordered a kitchen from Wren Kitchens, and the experience was entirely different. Extremely good customer service, they couldn't do enough - what a contrast.

I'll be taking my business and my budget elsewhere - somewhere with decent customer service.

What a waste of time.

Its been 3 weeks since my last review, when they said "sorry, AGAIN, AF would seek answers for the 8 month delay in finishing my kitchen"
As usual, more lies, nothing has happened, other than more stock been delivered, I will be charging storage fees, for the time my dining room has looked like a warehouse. Cannot for the life of me understand what is taking so long, Keep seeing the glossy ads "proud as a peacock" well have NOTHING to be proud of, totally useless customer experience team, DON'T USE WICKES FOR YOUR KITCHEN.

Nav designed our kitchen for us and we couldn’t be happier! Very helpful and accommodating throughout the entire process.

Austin was great! I came into the store looking to buy a new hedge trimmer. I asked Austin where i would find the tool and he showed me. He read out the specifications and the benefits of the tool and helped me massively to decide what one to buy. He was very polite, patient and caring and was a overall lovely young man. I will be back again and hopefully will be served by Austin

Tunay Karaman is extremely helpful and an experienced Designer 👌 he is patient and always polite, as we have changed our minds so many times. He has designed the kitchen much better than what we had in mind. We are so honoured to have him as a kitchen designer. Thank you a million times, satisfied customers

Anthony was amazing! Great customer service and he made the full purchase enjoyable.

We used Isobel for our kitchen design and she was absolutely fantastic. She listened to what we wanted and designed a kitchen with our needs in mind. We were having structural work done and Isobel worked diligently and professionally around that, pointing out considerations and offering advice where needed. Even when we made a major change in our design she worked with us to come up with effective and practical solutions offering a “no problems, only solutions” attitude. If you are looking for a kitchen designer we cannot recommend Isobel enough.

Tunay the kitchen designer was amazing. He helped me shape my order into a clear structure and walked me through each line clearly so that I am confident that the order is correct.
Tunay then helped me to achieve an excellent price, which my husband and I are delighted with.
Speaking directly with Tunay has made ordering components for our kitchen so easy, he was fabulous at every stage. Thank you Tunay.

I just wanted to write a review as Anthony was so helpful and gave us great customer service. He said that that 'we put a smile on his face' and he in turn, put a big smile on ours ☺️ Great experience!

Great service and always helpful. Decent selection of in stock items and readily able to order in items.
Anthony is always on hand to help with anything.

We want this review to recognise the brilliant efforts and help for a member of staff at the Brentwood branch, Sara. Absolutely amazing, Sara is an amazing credit to the store, very helpful and always with a smile on her face!! Sara is a credit to the store and should be recognised as employee of the year!!

It was good got what I wanted Anthony was great

Last week I was served by a member of your staff called Anthony. He was polite, helpful, happy and cheerful. My head was on the job and I was frustrated at having to leave to get more material, wasting time during the work day. Anthony’s energy and enthusiasm and general willingness to engage with me however was infectious and I was soon smiling again. Me and my colleague both mentioned how nice it was to be treated in such a welcoming and friendly manner. Furthermore just as we had finished loading up the new materials and was returning the trolly - we saw Anthony carrying some heavy items out the store for an elderly lady and helping her to load them in her boot. He deserves recognition for his efforts and going above and beyond and I hope this helps in that regard. Thank you Anthony for your help.

Anthony was very polite and dealt with our collection swiftly , thank you

Anthony in your Brentwood store was excellent from my pre visit call up until leaving at the till, 10 out of 10!

Brilliant service from Anthony - thank you!!

Excellent service and welcoming staff. Special shout out to Anthony too ☺️

Anthony was super friendly and helpful! Great customer service.

Great products, great prices, service from Anthony in the Brentwood store was excellent

Anthony at Wickes in Brentwood was very friendly and welcoming, Checked I had everything I needed and made the visit very good, Will certainly be back.