I have recently had a kitchen from Wickes. I have no problem with the kitchen itself, the quality and aesthetic is lovely. Customer aftercare however has been a nightmare. I have doors, end pieces and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCrowbridge Rd, Waterton Link Centre, Waterton South Glamorgan, CF31 3XX, GB
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Lisez les avis des autres
I recently visited Wicks at Brigend, and was very pleased with Laura's attention. She took the time to advise on stock availability. Laura was very helpful, had a very pleasant manner to all my que... Voir plus
L'entreprise a répondu
I visited the Bridgend branch. Dylan L was really helpful when I was choosing paint, taking the time to help me mix and match colours and find the right combination. I visited twice. The first time, t... Voir plus
L'entreprise a répondu
This review relates to Wickes Bridgend and Jayde our kitchen design consultant. She came to our property and listened to our specific requirements and budget limit. The design brief fitted what we req... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Bridgend
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Crowbridge Rd, Waterton Link Centre, Waterton, South Glamorgan, CF31 3XX, Royaume-Uni
- +441656662697
4,6
Excellent
129 avis
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Amazing costumer service from Kerry who…
Amazing costumer service from Kerry who went above and beyond to help me today. I left the store with the equipment I needed and feeling happy and pleased, with the chats I had with her. Will be returning definitely!
18 août 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi, Tegan. Thank you for taking the time to share your experience with us. We're really happy to see that, Kerry, provided amazing customer service during your visit. Thank you again for your valuable feedback. - Scott H
I would like to say well done to Carrie…
I would like to say well done to Carrie in your Bridgend store for her outstanding service today. As a former retailer myself I know how hard it can be sometimes with customers Well done Carrie.
16 août 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi, Andie. Thank you for taking the time to share your review with us. I'm glad Carrie provided outstanding service during your visit. Thank you again for your kind feedback. - Scott H
Fantastic service from Crystal and…
Fantastic service from Crystal and Rhys. Always friendly and helpful.
13 août 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi Kate, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Crystal and Rhys in our store and that they provided you with useful advice. -AH
Kirsten at wicks Bridgend saw to my…
Kirsten at wicks Bridgend saw to my order immediately, and arranged delivery in the shortest time with such a pleasant manner, as I have a walking difficulty too , 💝so considerate.thank you Kirsten , from Valerie (30mins ago.)
12 août 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi Valerie, thank you for taking the time to leave a review. I'm really pleased to see that Kirsten was able to help you with your order and get it arranged for the next available date. We appreciate your comments.-LG
All staff very helpful
All staff very helpful, crystal was a great help when i was looking for something i couldn’t find went above and beyond to help me.
6 août 2025
Avis spontané
Réponse de Wickes - Bridgend
Hello Ricci,
Thank you for your feedback.
We're happy to hear that our staff was helpful. We appreciate you mentioning the assistance you received from Crystal.
-Ellysse
Réponse de Wickes - Bridgend
We're so happy to hear about the wonderful service you received from Laura. Thank you for your feedback! -AK
Masonary paint dreadful
The out door paint made by wickes is absolutely dreadful. 3 dry days then when it rained there were rain marks left on the walls.
12 juillet 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi Jill, Thanks for your valuable feedback, and I'm sincerely sorry to hear about the paint. If you can please reply to the private message I've sent you on Trustpilot we can look into this for you.
- PP
Amazing customer Service off Kirsten.
Amazing customer Service off Kirsten.
Many thanks
See you soon
18 juillet 2025
Avis spontané
Réponse de Wickes - Bridgend
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kirsten. -AH
Really helpful knowledgeable staff
Really helpful knowledgeable staff. Very patient with me and my many silly questions.
7 juillet 2025
Avis spontané
Réponse de Wickes - Bridgend
We appreciate you sharing your feedback. We're so glad to hear our staff were helpful and patient with you. Thank you for your kind words. TW
Réponse de Wickes - Bridgend
We're happy to hear that you found our store friendly, organized, and well-stocked. Thank you for your positive feedback; we appreciate it!
-AF
Really helpful staff in store
Really helpful staff in store. I'm new at this diy stuff and didn't really know what I was buying. Very good advice and service no question seemed too silly
3 juillet 2025
Avis spontané
Réponse de Wickes - Bridgend
We're happy to hear that our staff were helpful and provided excellent advice for your DIY project. We appreciate your five-star feedback and are glad you enjoyed the service! TW
Wickes Bridgend
Wickes Bridgend
Did click & collect order the other week & had to pick up some more bits while there. Was assisted by Kirsten, who was very helpful & smiley , she showed us where to find what we needed & assisted us with which particular ones we needed
Was a pleasant visit 🙂
23 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
Hey Mrs Kidd, thanks for your positive feedback and I'm glad that Kirsten in our Bridgend store was able to help with your click and collect order! - Dylan
Réponse de Wickes - Bridgend
We're so happy to hear that our team member was helpful. We appreciate your positive feedback and your recognition-GS
Megan fab help really appreciate her…
Megan fab help really appreciate her time and help saved the day for me paul
22 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
Hey Paul, thanks for your positive feedback, and I'm glad you enjoyed the service from Megan in our Bridgend store! - Dylan
Staff are so important
First thing I need to say. Megan I saw when entering the store smile eye contact, perfect person to help me out, not a DIY person so needed help big time, what I thought I needed was just the surface Megan pointed me in the right direction gave me all the answers I needed to get my project done.
17 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
We're happy to hear that you had such a positive experience. It's great to know that our team member Megan was able to provide the assistance you needed for your project. Thank you for your feedback!-GS
Great store
Well laid out store, clean and tidy. All staff were really friendly, particularly Laura on tills who was very helpful.
6 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
We're happy you found our store well-organized and clean! It's great to hear that our team especially Laura was friendly and helpful during your visit. Thanks for your review!
-AF
Lewis is helpful behind the till
Lewis is helpful behind the till. Couldn't recommend more!!
7 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
We're happy to hear that you found Lewis to be helpful! We appreciate you taking the time to leave us this great feedback!
-AF
Very helpful and friendly staff
Very helpful and friendly staff. The store is always lovely and clean
2 juin 2025
Avis spontané
Réponse de Wickes - Bridgend
We appreciate your feedback and are so glad our team could provide a positive experience in our clean store. TW
Absolutely appalling after sales.
Absolutely appalling after sales / customer service. Even though our replacement bathroom was ordered in store they cannot assist. I had decided to purchase via a store, rather on line thinking it would be an easier process which is definitely not the case ! Still waiting for a defective item to be replaced that was reported 7 months ago. Will not refund as not reported within 30 days of delivery. Not interested that fitting was delayed and the fault could only be detected by a plumber and that I had to purchase another shower tray from an alternative supplier. Emails are ignored !
Would rate as zero if this were an option.
* Its now 28th June 2025 and still await contact from Wickes !
20 octobre 2024
Avis spontané
Réponse de Wickes - Bridgend
We understand your disappointment with the after-sales support. We're sorry to hear about the delay in replacing the defective item and that our team has not been responsive. We appreciate you bringing this to our attention and will look into this matter. TW
Very helpful
Kerry was a ray of sunshine when i asked her for help finding the things i needed, the whole store was very welcoming.
17 mai 2025
Avis spontané
Réponse de Wickes - Bridgend
We're so glad to hear you had a positive experience! It's wonderful to know that Kerry was able to assist you and that you felt welcomed in our store. We strive to provide excellent customer service, and we're thrilled to hear that we achieved that for you. TW
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