Wickes - Dorking Avis 

147
•
TrustScore 5 sur 5

4,8

Vincent Lane, Dorking Surrey, RH4 3HQ, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Came in unsure of which paint i needed to cover over a previous paint job in my garden shed. Had great advice from Jess and yan helping me get the correct ronseal paint. Great staff and amazing advice... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was very pleased with the advice and support I received from Julie during the design stage and the fitter Kevin also did an excellent job. Overall I am very pleased with the completed kitchen. The o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Wickes Dorking branch is always my preferred store because of the super helpful staff. Everyone is always wiling to help, whether it’s carrying heavy items to my car (thank you Dan), finding parti... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I wish that I had read these reviews prior to ordering from Wickes. This month alone so many delivery complaints!! I waited in for 3 hours ( time slot by City sprints) . Then got a text in the la... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Dorking

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,8

Tous les avis

(147)

14 656 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant help

I wanted 10 bags of compost and Craig was amazing! He was so helpful and kind and went above and beyond. Thank you for saving my back!

30 janvier 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Natasha.

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could assist you with your compost needs.- PP

Noté 5 sur 5 étoiles

Helpful and kind

Craig at the Dorking was so helpful and friendly today, helping me carry my purchases to the car because I have an injury. Thank you.

8 janvier 2026
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Réponse de Wickes - Dorking

We're so happy to hear that you had such a positive experience! We appreciate you mentioning the help you received from Craig, and thank you for your feedback. -AK

Noté 5 sur 5 étoiles

Amazing customer service

I ordered 5 bags of top soil online within 10 minutes I had a notification to collect it from the Dorking store.
In store a young man called Craig brought my order on a trolley and then asked if I needed further help, which I did.
He proceeded to take my order to my car and load it for me.
I was very happy to get the help that was offered so willingly.
I’m 69 years old and have recently had a stroke, getting help without having to ask for it made me feel very grateful.
Well done Craig for brilliant customer service it was much appreciated.

4 janvier 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Kim, Thanks for taking the time leaving your review. We are happy to hear that Craig was able to help get your items for you and load them into your car this is the level of customer service we aim to achieve in all stores. Thanks again for the kind feedback. -JL

Noté 5 sur 5 étoiles

Craig was absolutely fantastic

Craig was absolutely fantastic. He was really helpful and we couldn't have had a kinder person to help us. Thank you!

18 novembre 2025
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Réponse de Wickes - Dorking

Hi Anne Smith, We're so happy to hear that you had such a positive experience. It's wonderful to know that Craig was able to provide such great support. Thank you! -LC

Noté 5 sur 5 étoiles

Helpful

Just visited my local Wickes
They were extremely helpful especially Craig who helped me load up after I had left the shop
Well done Wickes and Craig

13 novembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Jon, we're happy to hear that you had such a positive experience during your recent visit. We appreciate you mentioning the assistance you received; it's great to know our team was so helpful. -LG

Noté 5 sur 5 étoiles

Great service

Great service, as always. Three bags of compost loaded in my car for me. Good value and helpful staff. Thank you.

16 octobre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Meryl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful help. -AH

Noté 5 sur 5 étoiles

Emily at Dorking has been brilliant.

Emily at Dorking has been brilliant at steering us in the right direction with our kitchen.So far quite a painless journey, helped by her knowledge and efficiency. Hopefully the delivery of the kitchen will be just as good……..

4 octobre 2025
Avis spontané
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Réponse de Wickes - Dorking

We appreciate your feedback and are so glad to hear that the guidance from Emily has made your kitchen project a smooth process. We hope the delivery goes just as well! -AK

Noté 5 sur 5 étoiles

Great customer service

Bought two packs of flooring. Didn’t realise how heavy they were. Carried them to the checkout but managed to suppress my instinct to brazen it out and accept Craig’s offer to carry it the rest of the way from the checkout to my car. Super courteous. Thank you.

30 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Caroline L, We're happy to hear that you had a positive experience! We appreciate you bringing the flooring's weight to our attention and are so glad Craig could assist you. Thank you for your feedback. -LC

Noté 5 sur 5 étoiles

Don’t often write reviews but I had to…

Don’t often write reviews but I had to for Craig at Dorkng Wickes.
He served us on the till then came out and helped me load my car with very heavy roofing felt as I have a bad back.He was very kind polite and extremely professional.
If only all staff could be like Craig. I will be back

Thanks so much

29 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Justin,

We appreciate you taking the time to leave us a review. We're thrilled to hear that Craig was polite, helpful and professional. Thank you for your kind words.

-Ellysse

Noté 5 sur 5 étoiles

Wicks Dorking has the best staff yet…

Wicks Dorking has the best staff yet again lovely Craig helped carry a heavy item to my car asking me before I asked if I could get help. He is so friendly and curtious nothing to much trouble definitely a credit to Dorking Wicks

29 septembre 2025
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Réponse de Wickes - Dorking

Hey Lena, thanks for your five-star review, and I'm glad you enjoyed the service from Craig in our Dorking store! - Dylan

Noté 5 sur 5 étoiles

Craig at the Dorking Wickes is always…

Craig at the Dorking Wickes is always very helpful. He’s helped me get things on and off the trolley into the car. All the staff are always helpful

20 septembre 2025
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Réponse de Wickes - Dorking

Hi, Claire. Thank you for taking the time to share your review with us. I'm really pleased to see that Craig at our Wickes store in Dorking, is always very helpful. Thanks again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Super Customer Service-Dorking

Super help from James in the Dorking Wickes today on a Sunday. He went above and beyond customer service wise, regarding helping me find the right spare parts I needed for installing my integrated dishwasher. Always very friendly in store. Highly recommend the customer service ALWAYS!

14 septembre 2025
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Réponse de Wickes - Dorking

Hi, Thanks for taking the time to share your review with us. I'm really pleased to see that, James at our Wickes store in Dorking went above and beyond to help you find the spare parts for your dishwasher. Thank you again for your valuable feedback. - Scott H

Noté 5 sur 5 étoiles

Brilliant customer service this week…

Brilliant customer service this week from Dan, Ryan and San at the Dorking Wickes store.
From helping me choose the right tiles and amount needed, to loading the trolley and putting them in the car nothing was too much trouble.
Genuine and nice people.

11 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Kate, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dan, Ryan and San in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ A big thank you to Dan at Dorking…

⭐️⭐️⭐️⭐️⭐️ A big thank you to Dan at Dorking Wickes

I popped into Wickes over the weekend with a tricky problem, and Dan was absolutely brilliant. He asked exactly the right questions from the start, quickly figuring out that the age of my property meant there were some hidden complications in putting up some simply shelving! Through a bit of out-of-the-box thinking and genuine care, he helped me find a solution then and there.

Dan spent real time with me, was kind, knowledgeable, and made the whole experience feel like the kind of service you’d hope for from a proper local hardware shop. He’s a real asset to the Dorking branch, if you’re ever stuck, Dan’s your man. I’ll definitely be going back.

31 août 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Kylie, thank you for taking the time to leave a review. I'm really happy to hear that Dan was able to help with your tricky problem and spent time with you to find a solution. We really appreciate your kind comments regarding how knowledgeable and kind he was. - LG

Noté 5 sur 5 étoiles

Dorking friendly Staff

As usual the staff are always willing to help . Today it was Adam who had to do the lifting for me and done it with a smile . The Dorking store is now the only one I use because the staff are so friendly and helpful.

8 août 2025
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Réponse de Wickes - Dorking

Hi Peter, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Adam in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Friendly helpful staff

I needed help.with some heavy bags of landscaping bark, and Craig at Dorking Wickes was very friendly and got it all o to my car for me. Great service!

15 août 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Janis, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Craig in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Helpful Craig in Dorking.

Today I went to WICKES in DORKING and I needed help in loading my car with three heavy items. CRAIG in the DORKING store was very helpful, friendly and and so polite, many thanks CRAIG. Best regards.

4 août 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Craig in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Stopped off to buy some gravel which a…

Stopped off to buy some gravel which a very nice chap called Craig courteously helped me load into my car.

14 juillet 2025
Avis spontané
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Réponse de Wickes - Dorking

We're happy to hear that you received courteous service and assistance loading your car. Thank you for sharing your positive experience with us! TW

Noté 5 sur 5 étoiles

Evrything great…

Everything at Dorking wickes was great the staff are very helpful and friendly big thank you to Craig for carrying my lawn mower to my car

14 juillet 2025
Avis spontané
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Réponse de Wickes - Dorking

We appreciate your kind words. We're so glad to hear that you had a positive experience with our team in Dorking, especially with the help from our staff member. TW

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