Wickes - Rotherham Avis 

So originally on a Wednesday I ordered some building material and informed staff I will collect tomorrow. I was unable to collect on the Thursday and so called the store to inform them I’d be able to collect Friday afternoon and was told that’s fine. I arrived Friday afternoon to collect the material and was rudely given a receipt for a refund by Julie (not sure if she is a store manager but lacks people skills) and told I should’ve collected it yesterday and that she’d refunded me an hour ago. Without the money returned I had to buy over £700 of building material again.

Today I had come back to the store to return some surplus material. I was then turned away due to the paper part of the plasterboard adhesive having a cut. The contents were still secured. Bear in mind this is how it was purchased as I dispensed from the van as and when my builders required it. The colleague was about to sort out my refund until Julie came over and said we would not be refunding it and it was not sold like that. I contested that it was brought from the store in this condition and she rudely replied “it’s not my problem” and to take it home.

Great service from Matt at the Rotherham Wickes!!
Walked into the Kitchen department where I was warmly greeted. Had a nosey around and went back to find Matt to see if he could offer some advice on appliances. After a quick chat, we shook hands on the purchase of a new fridge, freezer and oven! His knowledge and general helpfulness made my decision easy after spending weeks looking for the right appliances.
I then asked him to point me in the right direction for lightbulbs to replace in my bathroom light and to my surprise he walked me to the aisle and helped me find the bulb and then even opened another till to serve me.
The service from Matt was 5 star and I'll now be shopping here for all of my DIY needs.

Wickes DO NOT EVER USE THIS COMPANY!

We ordered a new family bathroom and ensuite from Wickes Rotherham. We have been left for over 5 months with no working toilet in our family bathroom and a radiator that doesn't work.

They have sent the wrong parts, our installer ghosted us for about 8 weeks, our toilet in our ensuite is only attached to the wall my one screw which is currently half way out, we need an in line fan to replace our other fan in our ensuite and our family sink will not retain water with the plug in.

After going to the Ombudsman we were awarded £690 compensation! We were told to expect this paid in 28 days. We are now on day 40!

Our 5 and now 6 year old has had to either walk to the ensuite or use a camping toilet we had to buy if she needs a wee at night time.

We have had countless items delivered to our house in error. Tom has taken multiple days off only for no one to arrive and now once again we are being ignored by a customer service team who are only contactable via email.

DO NOT EVER EVER USE THIS COMPANY. THEY ARE CHARLTONS AND DO NOT FULFILL THEIR CONTRACTUAL OBLIGATIONS!

I've just ordered a new kitchen and John, the design consultant, was great in helping me decide on the kitchen, worktops, etc and the design he came up with was just what I asked for.
Would recommend them for their patience and choice.

As a female sometimes visiting Wickes can be quite daunting, it can be very male dominated, with trades men always knowing what they need. However it is always a pleasure to be greeted by Jenni at the Rotherham store. She always offers a friendly warm smile and ‘how can I help you today?’ She always finds what I need when I visit the store, helping me feel at ease and very comfortable when shopping. Jenni is quick and efficient and always goes above and beyond with her customer service! I’d also like to highlight her co worker Sarah too, she is always very helpful and pleasant when serving at the till. My only criticism is sometimes the line for the till can be a longer than needed wait, however I have seen on multiple occasions how Sarah and Jenni open up other tills to work down the line and get the customers served promptly. This really helps when you are in a rush to get back to customers jobs. Thank you to Jenni and Sarah for providing such a pleasant experience, if all of the other members of staff were like you two Wickes Rotherham would be 10/10!

I have visited the Wickes Rotherham store numerous times over the last 6 months for home renovation materials. The staff at this store are all fantastic, especially Jenni who is always bubbly and friendly, also very helpful in explaining where items are. I have other stores close by but favour this store because of Jenni!

My first time ordering and shopping from Wickes was EXTREMELY disappointing!!!!!
I have ordered a drawer unit and after 2 DAYS DELAY in delivering the order, I have just opened it and found out it has been sent in the wrong colour !!!!smh
Absolutely disappointing! Never again

Although my initial review would have been a 1 star, thanks to Nigel Lilley at the Rotherham South Yorkshire store it is now a 5.
Some fittings were missing from a product & 3 separate staff said they couldn’t help due to multiple excuses. I rang the store the following day & thank heavens I was put intouch with Nigel Lilley. He listened to my problem, asked me to send a photo of the fixing I needed, called me back within 10 minutes & had the fixings there waiting for me to collect instore. Amazing customer service & a genuine need to want to help. When we arrived instore & located Nigel he was such a nice, friendly & knowledgeable man. 5 out of 5 for Mr Lilley. Thank you very very much.