Wickes - Stirchley Avis 

I've been using the Stirchley store in Birmingham for a while now and I must say the service is excellent. I'm a plasterer and buy most of my supplies from here when I'm in the area. The staff are always friendly and helpful with a smile and good morning especially Sarah who is very friendly and professional and always happy to help.

We had a great experience designing our kitchen with Julie Lovell. She was very helpful, attentive and knowledgeable. Thank you!

went to the Stirchley store in Birmingham to replace two lengths of c16 that I had had delivered warped, happened to mention it to the lady behind the counter and she immediately refunded me, wasn't after a refund, didn't ask because I didnt think id get one as I had used to wood, brilliant service, plus I love the staff in this store

Popped in for some paint related guidance - Shelly was an absolute gem, advice was spot on and would highly recommend for anyone!

I went in yesterday and needed a paint colour that I had not bought from the store previously.
Shelley assisted me and advised that she could colour match the paint I had brought in. She took a sample of the colour and was able to match exactly.
Great service and professionalism

Shelley at Stirchley took the time to resolve an issue and was very professional in handling the mix up at order. I appreciated the customer service and felt listened to. Thank you Shelley.

The service was fantastic! I needed a colour which was out of stock, but Shelley mixed it for me so I didn’t have to wait. She made my day. One very happy customer!!

I’ve been using wickes on Pershore road for a while now everytime i came never been disappointed specially Shelley.

thank you all 😊

Would highly recommend talking to Neil. Absolute credit to Wickes. So polite and chatty and nothing is to much trouble ☺️

Hi I wanted to give a shout out to shelley at the stirchley store for their outstanding knowledge and assistance. They helped me find exactly what I needed and offered expert advice that made my project a success. What great service

I went to an event for paint and iv got say it was brilliant and Shelley was very informative and I got a lot of freebies so I had a paint brush and tester paints also a tape measure

Thank you

I called regarding an issue with a leaking thermostatic mixer shower. Spoke to Shelley she put my mind at ease saying no problem, pop in and I’ll exchange it. Such a pleasant person to speak to, popped in and the replacement shower was given. I can honestly say Shelley is a credit to Wickes store in Stirchley Birmingham.

I’ve been buying from diy shop in bromsgrove come here for the first time today and shocked at how much money I’ve saved! The prices are fantastic! And Shelley in the Stirchley store was so helpful! Thankyou

Decent place with most normal hardware available. Well organised events and helpful staff. Some staff are more helpful than others, Shelley is a powerhouse of knowledge of the store and always willing to help - thank you.

Good staff, nice events.

The staff is amazing. Their skills helped the to master the concept. I had a great time with fantastic team

Such rude staff at Stirchley branch!
I called in today at 1.15 and was 'served' by a girl who didn't speak to me at all - she was too busy gabbling on to her colleague. She didn't look at us, didn't tell us how much the bill was, didn't say please or thankyou, and didn't give us a receipt. So much for customer service!!

Julie in Stirchley was fantastic helping me to design and order my new bathroom. I hope the next fitting phase of the works will be this pleasant experience as this was with Wicks. Thanks again Julie!

I visited Wickes Stirchley this morning (20/05/2025) to place orders for delivery and was served by a lady called Shelley. I have visited this store many times in the past over 7 years or so and been served by Shelley on a number of occasions. I didn’t know her name until today when I asked her. Every time I see Shelley in the store, she is always running up and down managing the shopfloor or helping customers - very diligent, helpful and responsible. The store is always well managed with a range of thousands of products to select. The services from Shelley, as well as from other staff are always pleasant - well deserve 5 stars!

Done a click and collect order at Stirchley branch, 3 50lt bag of compost, asked if someone could put them in the car for me as so heavy, Alice done it all for me, very helpful, Big thanks Alice.