Deepak designed a beautiful and practical kitchen for our space, and provided lots of useful information throughout the process. He was also very understanding when we had to pause going ahead with... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB
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Lisez les avis des autres
From a basic enquiry about having our bathroom changed, we've had a great experience, Deepak was friendly, understanding and patient with us as we made our choices and added his expertise in guiding u... Voir plus
L'entreprise a répondu
Loved it, great to have a team member that you could approach, get a spin of a wheel for a voucher then a bit of guidance on what's around, what options there are. Did get me in store to wonder around... Voir plus
L'entreprise a répondu
Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Stirchley
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, Royaume-Uni
- +441214598908
4,7
Excellent
250 avis
Demande des avis aux clients
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Super helpful
Couldn't find what I was looking for so asked for help. Sorted out immediately with a smile, fabulous thanks.
28 avril 2025
Avis spontané
Réponse de Wickes - Stirchley
We're so glad to hear that you received helpful and friendly service. It's always our goal to ensure our customers have a positive experience.
-AF
Do not honour warranty
I'm very sad to have given this review as I've had 3 projects with Wickes
My kitchen doors are bubbling at bottom and I have got guarantee left.
After a rude representative and a very cold reply by Adam I would never go to Wickes again.
I was told today by Adam that the kitchen has been discontinued and they can not replace the door. Which is a clear lie and they are selling the bespoke sofia graphite range online
I spoke to rosy today in customer services and she sed he has got it wrong and go in to store for the door.
They clearly do not want to help and made an excuse to brush me off. I can't even get the graphite colour door from anywhere.
I would not waste my money and shop with wickes anymore. All the horror stories are true I'm afraid and do not waste your time or money with them
I will update this review if they do care to help or sort this mess out
Do not waste your money stay away
They have replied but no message has been sent on trust pilot. I have sent another email and will update accordingly.
N keyani
21 avril 2025
Avis spontané
Réponse de Wickes - Stirchley
We understand your disappointment and frustration with the recent experience you've had. It's disheartening to hear about the issues with your kitchen doors and the lack of support you've received. We value your feedback and are committed to providing excellent customer service. We'd like to learn more about your experience so we can address your concerns and improve our processes. We've sent a private message on Trustpilot requesting more information so we can investigate this further-GS
Excellent service
Friendly professional staff very helpful. Got everything I needed in store. The two ladies on the till and the young lad was very helpful. Would definitely recommend the stirchley branch.Time 18.47 / 8/4/2025.
8 avril 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
5 star customer service by Shelley
Went in today to look at kitchens as we have a home appt this week. A lovely lady Shelley helped us so much in answering all our questions and even gave us ideas and answered questions we didnt even have yet. Left the store today feeling less stressed about our kitchen reno and now looking forward to it.
Thanks Shelley!
24 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Thank you for taking the time to leave your feedback. We are thrilled to hear about your positive experience and how helpful our team member was in answering your questions and providing valuable insights. We appreciate your kind words and wish you the best with your kitchen renovation. - SW
Great Customer Service from Neil
I received fantastic customer service from Neil at Wickes Stirchley. He was so kind, knowledgable and helpful. He gave me useful tips and suggestions about the MDF board I was purchasing and how I can safely cut them.
Neil was a pleasure to speak with and is a credit to the Wickes team!
17 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hey Isabella, thanks for your five-star review, and I'm glad you enjoyed the service from Neil in our Stirchley store! - Dylan
Réponse de Wickes - Stirchley
Hi Victoria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Becky was really helpful
Becky was really helpful in helping me find what I needed whilst also helping someone else!!
13 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Katie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH
Allce she is a brilliant staff to help…
Allce she is a brilliant staff to help me to make payments smoothly. Thanks
28 février 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Ren, Thank you for your kind words! We are so glad to hear that you had a positive experience and that you found Alice. We appreciate your feedback. - SW
This is my number 1 go to store
This is my number 1 go to store, great team of staff, always receive a great service. Really good event yesterday, would love to see more in the near future.
10 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Daniel, Thank you for your kind words! We're thrilled to hear you had a positive experience and enjoyed our recent event. We appreciate your feedback and will consider your suggestion for future events. - SF
An amazing trade event at wickes…
An amazing trade event at wickes stirchley yesterday, some really good trade representatives and to top it off fix radio were there. some great freebies, loved the 15% off and the cakes were totally amazing. massive shout out to Shelly, Natalie and all the team at wickes for a great event.
10 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Darryl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelly in our store and that they provided you with useful advice. -AH
Took marking event day
Attended the took marking event today, CT1 gave great demos and examples, select DNA had great products and knowledge, Fix Radio were very engaging, funny and friendly and my only negative point was On The Tools, there was no acknowledgment to the customers and just spoke amongst themselves but overall, it was a great event, would love to see more!
10 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Tyler, Thank you for taking the time to leave your review. We're delighted to learn about your experience at the took marking event. We do greatly appreciate this feedback and hope to see you again at our next event. - FB
Réponse de Wickes - Stirchley
Hi Luke, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Excellent group of staff who are always…
Excellent group of staff who are always happy to help with any questions on products, providing great knowledge and recommendations.
10 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Mark, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I always have a good experience with…
I always have a good experience with wickes. Becky at the stirchley branch is always serving with a smile .
7 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Tyler, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH
I was served by Becky at the Stirchley…
I was served by Becky at the Stirchley store in Birmingham and was impressed by her friendly and efficient approach. She is a credit to the company.
2 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Micheal, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH
Above & beyond
Thank you to Sarah at Wickes in Stirchley, Birmingham for going above and beyond yesterday helping me to locate the items I was looking for. Sarah was very helpful and friendly too.
8 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Julia, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH
Becky at stirchley branch was very…
Becky at stirchley branch was very welcoming and knew exactly where the product was that we wanted. Which made the visit very quick and easy.
8 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi Jamie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH
Great service..
Get served by Becky on a regular basis...always happy and helpful.
Great service :)
7 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hey Stewart, thanks for your five-star review, and I'm glad you enjoyed the service from Becky in our Stirchley store! - Dylan
I was served by becky at Wickes…
I was served by becky at Wickes Stirchley
Who was helpful and very friendly
An asset to your store
3 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
We're so glad to hear you had a positive experience with Becky. We appreciate you taking the time to share your feedback. - SW
Great help
I was having problems with customer services and called into the Stirchley branch for some advice. A lovely lady called Shelly went above and beyond in sorting out the issue and arranging a replacement item for me.i am really thankful for the help she gave. I would highly recommend this branch.
5 mars 2025
Avis spontané
Réponse de Wickes - Stirchley
Hi P Hunter, Thank you for your kind words! We're so glad to hear that Shelly was able to help you at our Stirchley branch. We appreciate your feedback and are happy to know that you had a positive experience. - SF
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