Wickes - Woking Avis 

Wickes kitchen from the Woking branch gets a 1-star rating because 0-star is not an option. We made the mistake of parting with £16k for what is quite a small kitchen, in advance. 5 months after starting the work our kitchen, while usable, is still unfinished. I've never encountered such an unhelpful customer services team. There has been a litany of errors in the design, ordering of components, inept fitting and finishing, supply and delivery problems and unfulfilled promises. I strongly recommend anyone to look elsewhere for a kitchen or at the very least, employ your own contractor to fit it. If our experience is in the least bit amusing, the real joke is the fact that our house is 50 metres from the store and showroom the kitchen was ordered from. I've lived here for many years and when I think of the amount of money I must have spent in that Wickes over those years and they don't even have the decency to engage in any meaningful way over how they propose to rectify the problem.

Brian was fantastic, couldn’t find what we were looking for and he took us straight there and advised which would be best. Well done Brian

Excellent service!
The process from choosing online, getting updates on, and through to actual delivery of goods, was flawless. The people I spoke with from both Wickes and Citysprint were consistently polite, professional and went the extra mile to ensure the process was smooth. I highly recommend both Wickes and Citysprint staff. Thanks to all concerned.

Very polite team, fast order and collection, no issue. Always there to help

Jess took a lot of trouble and time to make sure the grass trimmer I bought would be suitable for my needs. She was very patient too.

It was an Einhell 1PXC18v lawn trimmer and I am very pleased with it.

I don't usually give reviews but I will like to thank Rachel from Wickes woking. She had a very welcoming smile and helped me with all my shopping from beginning to the end. She ensured that I got everything I needed and made sure she asked a lot of questions to suit my preferences and my budget. I also would like to thank Wickes for carefully picking out their workers. They are doing great!

I have used Wickes in Woking quite a lot recently as I am doing a lot of renovation on my house. On my last visit a member of staff called Brian was particularly helpful when I asked him about flooring. I bought what he recommended and it was really straightforward to lay and it looks great.

The staff is very helpful with lifting heavy material, excellent service.

Great service from Alessandro. Needed some specific paint - I didn’t really know what I was talking about and he helped guide/understand. Thanks!

Purchased a kitchen via Nick Hedges in Wickes Woking. Fantastic service, brilliant kitchen & all at a great price. Nick is a superstar - so professional at getting you the best kitchen possible.Very recommended.

Great service, very helpful thank you Alessandro

Vey helpful, attentive, staff.
My order was sorted fast and efficiently

I would like to say what a pleasure it was to deal with Shruti, one of your design consultants. She came up with a perfect kitchen/dining room layout for our new home. It only took a week to decide and she was spot on with everything. Would definately recommend her. Thanks again.

Used click and collect. Easy. Order ready as suggested andAlessandro was super helpful in also loading my car

Alessandro was extremely helpful and knowledgeable when it came to explaining the differences between the huge selections of wall paints and brands.

Brian noticed we might need some help and resolved our problem and helped us find what we needed, thank you so much. It really makes a difference to have knowledgeable and helpful members of staff on the floor. Suzie

Employee named Brian was extremely helpful and a lovely person. Helped me tremendously and made my purchase in the shop swift and smooth.

Brian noticed we were searching and he stepped forward and asked if we needed help. We were after a Karcher T-race surface cleaner. There was just an empty space on the shelf and I thought they had probably sold out as there was only one in stock on the website. Brian went to look out the back and found 2! So I was able to get on with cleaning my patio. It turns out to be a very good accessory so good all round

Did a click and collect.
Alessandro was very helpful and loaded bark into the car. Thanks

I was very pleased with the whole process from start to finish. Shruti was a fantastic help with the design and delivery of the kitchen. I had some things left over and Shruti arranged a return and it was seamless. I highly recommend Wickes Woking and especially Shruti who went over and beyond to help me with some issues i had. Great service 5 *