Wickes supplied doors to my joiner. One of the doors was so poor quality that you could see through one of the knots but only when fitted. Although wickes suppliers honoured their guarantee to replac... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLysander Close, Unit 3, Clifton Moor North Yorkshire, YO30 4XB, GB
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Lisez les avis des autres
This is my 2nd kitchen I have. bought from Wickes,The first one lasted 26 years and to be fair there was not much wrong with it, apart from I had had it 26 years and fancied a change. We have just... Voir plus
L'entreprise a répondu
Josh completely understood my reason for considering a kitchen replacement. He was very friendly and thorough and gave me confidence that you can deliver the kitchen to make my life much easier withi... Voir plus
L'entreprise a répondu
I am 71yrs old and went to York Wickes for 2 bags of cement and 3 bags of sand all 25kgs. Adam the staff member was so friendly and found out I needed sharp sand not kiln dried, put them on the trolle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - York
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Lysander Close, Unit 3, Clifton Moor, North Yorkshire, YO30 4XB, Royaume-Uni
- +441904692799
4,3
Excellent
68 avis
Demande des avis aux clients
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Helpful Team
Charlie was extremely helpful and searched for an item on the database for me. Gave me the code and explained how I needed to proceed. Very patient.
Gloria was a star also and went the extra mile.
6 septembre 2024
Avis spontané
Réponse de Wickes - York
Hello Maggie, thanks for your amazing feedback, and I'm delighted that Charlie & Gloria were able to help you! - Dylan
Réponse de Wickes - York
Hi There, thanks for taking the time to share this feedback. RD
Great service from Michelle
Great service from Michelle. Very customer focused. Knowledgeable and extremely helpful in identifying best options in future purchases. Just what we needed and continued our faith in using Wickes for our DIY needs. Please thank her for us.
4 septembre 2024
Avis spontané
Réponse de Wickes - York
Hi, John. Thank you for taking the time to share your review with us. I'm really pleased to see that, Michelle, was knowledgeable and extremely helpful. Thank you again for your kind feedback. - Scott H
Avoid at all costs .
Avoid at all costs .. Quoted a 5 hour delivery window , then telephoned after a four and a half hour wait to say that they could not deliver on the day and could they deliver the following day with the same delivery window , as the driver was running out of hours and was returning to the depot to pick up more orders . Is it just me or does this sound like a complete lie
28 août 2024
Avis spontané
Réponse de Wickes - York
Hey Derek, thanks for your review, and I'm really sorry to hear about your situation. If you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan
Poor customer service
Customer after care is probably the worst I’ve experienced. A Belfast sink which should last for many years cracks after 9 months in two places when in contact with hot water. Their response? It hasn’t been fitted correctly. In other words not by a Wickes kitchen fitter so not interested. It was in fact fitted by an excellent fitter and installed correctly. It is unbelievable that a company as big as Wickes show such little interest in their customers after the point of sale. I have been informed by customer service that a refund will not be issued because the cracks are indicative of poor installation. How would they know that, they haven’t seen how it was installed. It is in fact a very poor quality, hollow, light weight sink selling at a high price compared to others superior brands.Disappointingly poor on so many levels.
24 juillet 2024
Avis spontané
Réponse de Wickes - York
Hi There,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the damage to your kitchen sink. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Not great 😥
Ordered some paint and paid for Saturday delivery, when arrived the tins were completely bashed, £60 worth of paint just thrown in the couriers van to whom had no clue how many tins were actually mine.
Telephoned Customer Service with photos who informed me someone would get back in touch on the Monday.
Had no call back or anything, I telephoned again and had the replacement paint sent out !
All this could have been avoided if they had just boxed the paint !
29 juin 2024
Avis spontané
Réponse de Wickes - York
Hey Laura, thanks for your valuable feedback, and I'm sorry to learn of your delivery situation with your paint, this should not happen. - Dylan
Outstanding Service
I needed to return unused concrete kerbs to the York branch of Wickes (Friday 14th June). I had no receipt and had had the kerbs for about three months. I expected to be understandably refused. Instead, the extremely friendly and helpful lady I spoke to spent 20 minutes attempting every type of search possible on their system, eventually found it and gave me a full refund.
We are talking a small amount of money but this made me happy because of this outstanding customer service. I really cannot praise this lady enough. Exceptional service! I hope this review can be traced back to her so she can receive recognition for it.
14 juin 2024
Avis spontané
Réponse de Wickes - York
Hi Patrick, Thank you for taking the time to leave your Trust pilot review. We're glad to learn about your experience in the York branch where a member of staff went out of their way to ensure you were able to receive your refund, It's great to see how pleased you are with the service you received, we will be sure to pass this along to store. - FB
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