Wickes - York Avis 

We've just had our new bathroom designed and delivered by Wickes, and installed by Evolution Works.
We are so happy, the bathroom looks amazing.

Popped in to the York branch of Wickes and met Josh who came to our home and discussed our requirements with us and designed our bathroom. He went through all the options available to us and it was nice when in store being able to see a lot of the options on display so we could decide the finishes and colours based on actual items on display.
Wickes put us in touch with Evolution Works who were assigned our bathroom project. Shaun Lomax came out to go through the plans and talk through the finer details (very nice guy, really helpful), Shaun went above and beyond whenever I had a question or needed advice.
Craig and Mickey worked on our project and boy did they work, really hard. Nothing too much trouble, started early, talked us through everything that was being done, all the finishing touches they completed. A really great team who pulled it all together to give us our dream bathroom. Wouldn't hesitate to recommend them.

From our first visit and meeting Bibi we found the service, ordering, delivery and installation by Peter Clark to be of a great standard, all aspects of the work were completed on time . Just wanted the hippo bag collected earlier, ( an inconvenience as it’s been 6 days since the work completed )

Called in to York store for a length of 70mm x 45mm tanalised timber. Shortest length available was 2.4m which would not fit in my car. Said I would buy it if they could loan me a saw to cut and shorten it outside so I could carry it in my car. Extremely poor and unhelpful long winded response from male store person saying that was not possible. Was difficult to effectively communicate with him so left without purchasing. A lost sale for you and an unhappy customer. B&Q happily provide a hand saw in store for cutting strip timber and will usually do it for you.

I had an appointment for kitchen planning and Ibolya was amazing. Very helpful and very knowledgeable

Lots of choice. Staff seemed friendly and no wait at checkout and Gloria? Was very friendly and helpful

We bought our new en-suite bathroom from Wickes in York. The company representative was Josh Milan. Throughout the process Josh was professional, knowledgeable, very friendly and patient. Josh was involved throughout the installation process and followed up through aftercare, I would highly recommend Josh.

We have had two kitchen design appointments with Ibolya Liptai. She is very knowledgeable about Wicke’s products and able to offer ideas to maximise our kitchen design. She listened to our ideas, and offered advice in a very calm, friendly manner, and was not pushy in any way at all. She really went over and above to help us achieve our design. I have already recommended her services to friends who are wanting a new kitchen design and would highly recommend her to anyone else. She’s an absolute star.

Just went in the store for a simple click and collect but Gloria and entourage were there as entertaining as ever just to fill in a couple of minutes they needed as I was early for the collection great service overall regards Mike

Gloria and Alex helped me find the product I needed and showed great patience with myself as I needed some help deciding what exactly I wanted.

Great customer service from Gloria and Jessie at York.

Mel,she loaded a number of paving slabs for me,took them to the car and placed in the boot.Then noticed a damaged item which she kindly replaced. Full marks Mel !!.

Great customer service from kev. Lovely guy ,very friendly and knowledgeable about wickes products. Thanks kev

Charlie was extremely helpful and searched for an item on the database for me. Gave me the code and explained how I needed to proceed. Very patient.
Gloria was a star also and went the extra mile.

Good staff at this store. Isaac was very helpful

Great service from Michelle. Very customer focused. Knowledgeable and extremely helpful in identifying best options in future purchases. Just what we needed and continued our faith in using Wickes for our DIY needs. Please thank her for us.

Avoid at all costs .. Quoted a 5 hour delivery window , then telephoned after a four and a half hour wait to say that they could not deliver on the day and could they deliver the following day with the same delivery window , as the driver was running out of hours and was returning to the depot to pick up more orders . Is it just me or does this sound like a complete lie

Customer after care is probably the worst I’ve experienced. A Belfast sink which should last for many years cracks after 9 months in two places when in contact with hot water. Their response? It hasn’t been fitted correctly. In other words not by a Wickes kitchen fitter so not interested. It was in fact fitted by an excellent fitter and installed correctly. It is unbelievable that a company as big as Wickes show such little interest in their customers after the point of sale. I have been informed by customer service that a refund will not be issued because the cracks are indicative of poor installation. How would they know that, they haven’t seen how it was installed. It is in fact a very poor quality, hollow, light weight sink selling at a high price compared to others superior brands.Disappointingly poor on so many levels.

Ordered some paint and paid for Saturday delivery, when arrived the tins were completely bashed, £60 worth of paint just thrown in the couriers van to whom had no clue how many tins were actually mine.
Telephoned Customer Service with photos who informed me someone would get back in touch on the Monday.
Had no call back or anything, I telephoned again and had the replacement paint sent out !
All this could have been avoided if they had just boxed the paint !

I needed to return unused concrete kerbs to the York branch of Wickes (Friday 14th June). I had no receipt and had had the kerbs for about three months. I expected to be understandably refused. Instead, the extremely friendly and helpful lady I spoke to spent 20 minutes attempting every type of search possible on their system, eventually found it and gave me a full refund.

We are talking a small amount of money but this made me happy because of this outstanding customer service. I really cannot praise this lady enough. Exceptional service! I hope this review can be traced back to her so she can receive recognition for it.