Wilmoths Avis 

Had a problem with my Adblue system
Very prompt with dealing with it
Always very helpful

Excellent service friendly staff kept informed about my car and was 💯 curtious and my car was ready to be picked up at the time they said

Absolutely shocking experience with Wilmoths. Our car was with them for nearly 6 months, and after everything we went through, it was finally returned dirty, scratched, with damaged tyres and almost no fuel — we had around 240 miles of range before, and got it back with just 39.

The car is also running strangely and doesn’t feel safe to drive. To make matters worse, despite the original situation not being our fault, we had to involve our own insurance to sort out their mess.

Six months of stress and terrible treatment, only to get our car back in a worse condition than before. Absolutely unacceptable. I would not recommend Wilmoths to anyone.

At the end of April we took delivery of a new October 75 registered Citron Relay on a lease.

On the 17th June I noticed the Passenger Airbag off light was on, which I thought was strange. I checked with my colleagues and they hadn’t noticed it before. Needless to say expecting to find where it is switched on/off - glovebox, end of dashboard, menus - we could not find anywhere. Around 3 or 4 of us looked.

On the 18th June I called Wilmoths Southampton and I explained the situation and was told I could bring the van in the following Tuesday 23rd after 10am and the person I spoke to had said he had booked the van in. I said - using my layman’s terms - would they be able to put a ‘code reader’ on to see if there was a fault and was told they would.

I arrived on the 23rd around mid morning and was told there was no record of my booking and that I shouldn’t have been told to bring the van in as their Relay mechanic was on holiday. I obviously was a little disappointed as we are about 10 miles from the dealership and asked if someone else could take a look and perhaps check any error codes and initially was told no. I asked again explaining that I had taken the time to come out. After much deliberation a couple of the service team came out to look, seemingly equally unaware there isn’t an option on the relay to switch the passenger airbag off/on. Eventually, I think it was the business manager who came out and advised us all there isn’t an option. The conclusion therefore from the service team was there must be some kind of fault.

I then asked could they look for any error codes and was refused because their Relay mechanic was on holiday. I said surely any mechanic could fit a diagnostic tool the ODB port and check for any error codes and again they refused. I asked to speak to the service manager who I found very condescending and rude and again he refused. I explained the conversation I had on the phone and used the term ‘code reader’, to which he pretty much said they wouldn’t have used that term and I really felt like he was accusing me of lying and that no such phone call had taken place, especially as no booking had been made. I explained that was just a term I used and still the answer was no.

I didn’t get any sort of apology.

I subsequently booked the van in for Wednesday the 8th and dropped the van off and then got a call later that day to say it was resolved, but were not really able to tell me what caused the issue.

I collected the van the following day to be greeted by what I believe was a poor customer experience. I went over to the service desk and sitting on a cupboard behind it were I guess 2 mechanics just swinging their legs, laughing and eating Pringles. In a customer facing area, really?

I was then advised I needed to pay the diagnostic fee to which I queried surely this is a warranty issue and I had been previously advised it was a fault and there is no way I could have turned the airbag off which was confirmed again. Plus as the airbag would not have deployed in the event off an accident, an important safety feature that wasn’t working. The service advisor did query it and was still told it wasn’t a warranty issue.

I reluctantly paid as we need our van back for work.

Citroen UK have since refunded the fee after I raised it with them, I guess which means they agree I should not have paid in the first place!

I did try to email Wilmoths 3 times before I posted this review, but not even an acknowledgment they have received it!

I have just bought a new car from Wilmoths Eastbourne. Matt, the sales person, was brilliant. He goes out of his way to help and is very personable. Nothing is too much trouble. We also had a test run in a new car with Simon and he is great too. Buy your car from Wilmoths Eastbourne, you will not be disappointed.

Bought a top of the range Berlingo and unfortunately after a couple of months it had a electrical fault on the power assisting steering.
Due to difficulty in securing a part the Car was returned. The Sales Manager, James, took ownership of the issue, ordered a replacement car and provided a loan car for 4 months whilst waiting for delivery of the replacement vehicle. Top notch service.

Good Service 👍

Kofo was professional, friendly, and incredibly knowledgeable. I highly recommend.

Wilmoths Asford Kent

After picking up a new car, it developed a fault when driving away. Ultimately this resulted in us having to have a new car ordered for delivery at a later date.

The quick response, care and attention given was brilliant, Mike kept us updated at all times and really looked after us following what was a really disappointing situation. We have always received a great service but the situation was handled sympathetically at each stage and a new replacement car was eventually delivered.

I would highly recommend Wilmoths Ashford.

Customer care is first class
There young lady on the phone to me was very professional and polite as was the guys. I highly recommend this company. Thanks Andy vg

Thank you to Mr Michael Small for helping me to buy a new car.

I put a one star review on here again stating how bad the service was and how un proffesional the team were last year. After a long 2 year battle with them and the ombidsman, we are still waiting an appolgy for writing my car off. I have never know such a rude irresponsible team of people. Looking at other reviews, i can see we are not the only ones. A simple sorry would have been nice. They were proved negligent, own up to the issue, we will not leave this until the appology is given. How can an imaculate car go in for a simple fault and come back damaged to the extent that it was written off. I am glad it cost you dearly, at least we got compensation totaling more than the trade in price and the satisfaction that people know how bad you really are. It was damaged in 2023, 3 years now and still waiting.

Despite my Citroen Berlingo Blaze Wheelchair Accessible Vehicle (WAV) not being supplied by Wilmoths, they were happy to register the vehicle with them & arrange for a recall check to be carried out.
The dealership was bright, airy & clean &
the staff were helpful, kind & efficient, both face to face & in telephone conversations.
Turnround was quick & the waiting area was clean & tidy & refreshments were offered during my wait.
The vehicle was left clean & had clearly been pressure washed before collection.

Have used Wilmoths for a fair few years now but feel the customer service has got worse. I was sold a car last year that I've lost alot of money on. Yes it's my fault for not asking the correct questions re service history etc but an element of trust was there on my part. I should of taken my husband with me not good

Wilmoths Citroen Southampton.
I had a fantastic experience at this showroom from start to finish. The staff were friendly, knowledgeable, and never pushy. Kevin took the time to understand what I was looking for and even came in on his day off in order to help me with my purchase.

The entire process—from the test drive to the paperwork—was quick, transparent, and stress-free. The car was spotless and exactly as described online. I really appreciated the personalised service from Kevin as his style was professional yet personable.

I would highly recommended this Citroen Showroom and Kevin for anyone looking for great customer service and quality vehicles!

Father in law (92) took his 2010 C3 to Wilmoths at crayford for the airbag recall, the car hardly gets used, 43000 miles from new, garage kept and never had a fault. After the recall airbag had been replaced the car shows an airbag warning light and the display says "airbag fault"
Wilmoths say they'll only look at it if he pays.
I called Stellantis but they're just as bad. I have emailed their ceo 3 times with no response so it looks like it's going to have to be court action and publicity.
They have either fitted a faulty airbag or it's shoddy workmanship.
Either way Wilmoths have put an elderly pensioner in danger.

I have just purchased a used Citroen C5 Aircross from the Wokingham branch and have been very impressed with the process from start to finish. Michael Small was super helpful when we turned up close to closing time on Saturday, nothing has been too much trouble and is probably the best car buying experience I have had. I would 100% recommend.

They don’t deal with this warranty company
The garage sent me a ln email
saying that they would like a score of 9 or 10 . Due to the experience I had with the warranty work process. I can’t do that as they don’t deal with this warranty company and it was a nightmare as I had to do all the chasing between the two companies. There policy makes it hard and I will certainly find another garage for warranty work as they dont do it at Wilmoths ? On the upside they cleaned the car

I called Wilmoths Maidstone to enquire about purchasing a used Citroen C5 Aircross. I was promised a call back which did not materialise. I called again and they stated they had no record of my first call but would ensure someone called me. I have heard nothing since so will naturally take my custom elsewhere……

Firstly, I've emailed Wilmoths for a response to the following 10 days ago and they didn't reply. My wife booked in our Citreon C3 Picasso for a diagnostic test. £168. Problem ' engine fault repair needed on dash'. I was told they couldn't identify the problem and they'd need to remove the loom and check for problems, anticipated cost £1200. I had to ask several times for the diagnostic report - and was never given it. I did get 9 words scribbled on a post it. One possible was a BSI fault. I checked the system and noticed the passenger wing mirror was out of sync with unlocking due to a faulty locking actuator. Replaced the actuato (£30 used) reset the BSI and problem solved. No-one removes an entire car loom to check for a fault. And I never did get my diagnostic report. One star for the excellent valet.

Took my car to Wilmoths Folkestone for service and MOT, was told it needed a new back door lock and tyre to pass MOT along with the usual advisory bits. Fair enough, just do the two bits of work I need to pass I said as advised. Three weeks later I’ve got a FAIL on faults that weren’t mentioned, no tyre and a 400 pound bill for a lock that I don’t need because I can’t drive it. No real communication or apology for the delay.
Support your local independent garage instead folks, just don’t go here.