The ability to obtain odd sized windows at a reasonable cost and in a timely manner is good news for folks like me.
L'entreprise a répondu
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Lisez les avis des autres
Representative that took my call was very patient and answered all me questions. In addition to being extremely knowledgeable and helpful with this order. Great Job.
L'entreprise a répondu
I believe this is my 3rd or 4th time purchasing windows from this group. The ease of ordering and follow up confirmation from their office staff is top notch. Always pleased with the finished product... Voir plus
L'entreprise a répondu
Pending satisfactory resolution. Some of the Windows were missing weep hole covers/ the latches used to open for cleaning, however they have assured me they will be sending the missing pieces. Window... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
WindowEstore is the #1 online seller of high performance energy efficient windows & sliding glass doors custom built to maximize energy efficiency, sound-dampening, and security. Get the highest quality windows and sliding glass doors at the best prices by buying direct with our easy ordering tool. The oldest and most trusted online window and sliding glass door dealer in the nation!
Coordonnées de contact
1912 West Anderson Lane Suite 208B, 78757, Austin, Etats-Unis
- 855-290-6366
- customerservice@windowestore.com
- www.windowestore.com
4,8
Excellent
458 avis
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Great and excellent service!
22 mai 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Great experience
Derek and Sandra were both incredibly helpful throughout the process. We bought six windows and all fit perfectly. They are such an upgrade from our previous windows. Our winter was epic here in Lake Tahoe and they performed amazingly.
8 juin 2022
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Great customer service
Great customer service. They really go out of their way to help you.
15 mai 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
They provide excellent customer…
They provide excellent customer service. I contacted them several times with questions and they were so helpful I was completely at ease picking up the phone and asking additional questions as they developed.
4 mai 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Happy Customer
Simple ordering experience. Well designed website. Easy to pick and choose. Great communications from them by both email and telephone. Verification call received to be sure order was correct (appreciated!). Courteous agent "Sandra." Happy with customization of any specific size ordered. Appreciative of a local warehouse pickup point fairly close to my home. Will use them for any future window orders!
26 avril 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Great website for the do it yourselfer
2 mai 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Online ordering made easy
Easy ordering online with a great selection of quality windows to choose from. Reasonable prices. Not the cheapest but not the most expensive. Free delivery to a building supply center nearby that provided great service! Timely turnaround.
31 mars 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Great Service
Communication was amazing, service super helpful, and items arrived on time.
4 avril 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Windows delivered today way ahead of…
Windows delivered today way ahead of quoted time frame. Seem like nice units. Friendly person confirmed the order with me. Delivery company was great too.
24 mars 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Ordered from them a few times now
Ordered from them a few times now. Haven’t had an issue yet. Very thorough and accurate with their builds. Quality is good. Shipping is good. Communication is good. Easy 5 stars! Great work windowEstore!
28 mars 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
I’m not happy camper about it since I…
I’m not happy camper about it since I ordered last month ( February ) and I asked for construction window but I got replacement window smh I did called them and asked for refund but they said it cannot refund so they’re going to sending me another one for free cuz it’s wrong kind !!! I haven’t heard from them since 2 weeks now . That why I gave one star for that and I won’t order more windows from them .
22 mars 2023
Réponse de WindowEstore.com
Whenever we receive a window order we always call each customer back and review their order with them. We do this for accuracy, to make sure we provide the customer with exactly what they want and need, and to make any changes to the order should the customer have made a mistake. This customer ordered a replacement style custom sized window. We confirmed with the customer that she did indeed want a replacement style window and NOT a new construction style window with nailing fins. She confirmed that she wanted the replacement style window that she ordered. A few weeks later, when she went to pick the window up, she called back and said the window she was picking up was a replacement style window and that she had ordered a new construction style window. Her original order was for a replacement window and when we called her back to review her order with her, she confirmed that she wanted the replacement window and NOT a new construction window. There's no difference in price between a replacement window and a new construction window so during our call back and review of her original order, if she had wanted to change her order to a new construction window with nailing fins instead of the replacement window she ordered we could have done so easily and quickly with absolutely no charge to her.
When she called back complaining that we had sent her the wrong window (she denied ordering the replacement style window) we told her that we have a snap in nailing fin trim available that will snap into the frame of the replacement window basically making her replacement window a new construction window. Easy fix. We said we would send her that trim at no charge to her. She was very happy that we had a solution to her problem.
After our conversation with her, we immediately ordered the snap in nail fin trim and then emailed her a couple of days later with an ETA on when the trim was to be delivered. We talked with her on 3/08, we ordered the trim on 3/08, we then emailed her on 3/10 with the ETA info. The ETA email states that the trim is to be delivered on 3/31. Today’s date is 3/22 so we emailed her 10 days ago with the delivery info on the trim. Customer is stating in her review that she has not heard from us in the last 2 weeks.
This is one of those situations where we've done everything right and absolutely nothing wrong and found a simple solution to correct her mistake but for some reason beyond our knowledge the customer chose to give us a one-star review.
The main reason we call every customer nationwide back and review their order with them is to avoid situations like this. If a customer makes a mistake on their initial order it’s no big deal. It’s super easy for us to correct those mistakes during the order review process. We’re very easy to work with and one of the reasons we’ve become the #1 online window dealer in the nation is because we provide the absolute best customer service before, during, and after the sale.
Good customer service.
30 janvier 2023
Réponse de WindowEstore.com
Thanks so much for the wonderful review! We appreciate your business very much!
Quick turnaround
29 janvier 2023
Waited until my second order was filled…
Waited until my second order was filled before reviewing just to see if it was a one time deal but the second order went just as good as the first. Great company. Very helpful. Got exactly what I ordered in a timely fashion. Have more windows to do and I'll be ordering from them again.
9 novembre 2022
Great customer service!
26 janvier 2023
Very thorough and helpful customer…
Very thorough and helpful customer service helping to find the correct measurements and window style!! Excellent product.
4 janvier 2023
Easy to order friendly staff.
25 janvier 2023
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