WOW! Avis 

Internet has been good. Wow way customer service is the worst imaginable!

If you can go with literally anyone else do it solely because of how bad their customer service is.

I have no problems at all.
They are very helpful on the phone
They are open late if you need to call them.
Down load the app. You can do everything on there.

They renew your services for another year and you're stuck. You cant cancel them and the internet is horrible!

On my last phone call with customer service May 30, 2025, I told the rep that WOW's constant rigamarole causes me undue stress. I said I do not have trouble from ANY other company I deal with except WOW.

WOW will send new equipment, want old returned and then claim their equipment wasn't returned and try to charge you for it. This happened to my brother. He had the FedEx tracking receipt yet they harassed him for one year. They sent me new equipment, wanted the old back. Because of my brother's nightmare, I took pictures of everything including being inside the FedEx building. Four days later. I received notice the equipment wasn't returned and I owed something like $500.00. I went to the local building, waiting outside because it's been closed since covid to the public. Manager drove up, he said send me the pictures and it was resolved within hours.
It's always some rigamarole with them.
May 2025, they had some "price lock" offer, HA, sure. I called in, was told some lines about this and that. I chose the new plan.
The next day, I received an email that I needed to return my equipment and would receive a box. I called them. They claimed I had 2 modems. I don't, yes you do. They said I should have returned it in February 2024!! I said that's 15 months ago and I'm being told now yet I don't have it?! I looked through my WOW file. In Feb 2024, a post card was sent that I was getting an upgraded modem and to recycle the old one. Now they want $150.
They swindle customers by claiming they didn't return equipment and want money for it.
I KNOW if I change providers, they'll claim I didn't return the equipment and want money that I truly won't owe.
They're publicly traded. We all need to contact the SEC and CNBC about their nefarious business tactics.

We cancelled in September when we moved yet they continued to charge us. So I filed chargebacks. They charged us for every single chargeback plus a fee and sent it to collections. When my husband tried to talk to them and explain that we had cancelled, they basically told him, "Well, it wasn't recorded in our system, so prove it." Yeah, OF COURSE it wasn't recorded in your system - that's why we kept getting charged!!

The internet would also go out randomly for literally no reason pretty regularly. Overall pretty poor experience and inconsistent, rude support sometimes. Sometimes support was lovely.

Horrific customer service. I have not had service for two months and they are still billing me. Switching to xfinity next week.

Avoid WOW Internet – Deceptive Auto-Renewal Scam!

I would strongly advise everyone to stay away from WOW Internet due to their misleading and unethical contract practices.

I originally signed up for a 2-year contract. After the first year, I tried to cancel, only to be told I’d have to pay early termination fees—so I patiently waited until the 2-year contract ended. But when I asked to disconnect after fulfilling the full term, WOW suddenly claimed my contract had auto-renewed without my consent, and now they were charging me another outrageous early termination fee of $346.

At no point did they notify me before the renewal date or give me a reminder. Only after I asked to cancel did they point out some tiny fine print buried deep in the contract about auto-renewal. This is a predatory practice, designed to trap customers and squeeze more money out of them.

They rely on the fact that most people won’t notice hidden clauses and don’t proactively remind customers when the initial contract is about to end—because it benefits them to lock you in without you even knowing. This is not just bad business—it’s borderline fraud.

WOW Internet, your practices are disgraceful, and I’ll be making sure everyone I know is aware. Shame on you.

Internet service is great but their billing department over talks people, refused to let you speak with a manager, refuses to assist you with billing problems or provide other phone numbers where you can reach higher management. Should have stayed with Xfinity.

Been with wow for 8 years. Services adequate when there is no problems. If there's a wow system problem they charge the customer every time and you have complain to get it refunded and then it takes forever to get handled. They are SO Petty and find every way to charge extra if your billing is not perfect. I'm over it.

WOW is new in the Mauldin, SC area (2025) and so far the customer service is beyond terrible. Second day after installation I was having problem port forwarding for cameras and media server and after doing some internet investigation I determine they must be using CGNAT which makes it impossible (without a VPN) to access stuff inside my house remotely. I decided to give support a call and after speaking with 4 people they didn't have a clue what I was talking about nor did they have any idea who to send me to for an answer. I was just about ready to cancel my new WOW 3Gbps service when I decided to try the support chat and I was lucky enough to get someone that not only new what I was talking about, but was able to resolve my problem by giving me a public IP.

Now I will fast forward to March 20th 2025. I return from vacation in the Dominican Republic and I need to configure a router so I decided to use my Spectrum 1Gbps Cable Internet and that's when I found out that WOW's contractor decided to bury the fiber line and cut my cable line. I went outside and took pictures because I didn't see location paint or flags. The fiber line was buried directly over my natural gas line and the cable line. Luckily the contractor didn't hit the gas line while we were on vacation, but he did manage to cut the cable line. I called WOW, but the over seas mess they call customer service was useless in helping get in touch with a local WOW manager. I then went online for a corporate contact number but everything I could find was the overseas support number. I managed to find a contact form on their website and filled it out.

And make this much shorter that it actually was. Daryll a executive response person contacted me, I explained my problem and that I had to spend two hours waiting on Spectrum to repair my cable line and I felt I should be compensated for my time. I also requested the contractors name for my complaint to the SC811 (Attorney Generals Office). See in SC its against the law for a company to did without locating other underground utilities. This from what I have read is up to $1000.00 fine.

Well after speaking with Daryll (who refused to give me his last name nor did he give me anyway to get in touch with him, besides filling out the contact page again and wait) told me he would have to get back to me after he investigated this. Well it appears Daryll has called twice while I was on the phone and didn't leave a voicemail so I have to assume that it was him. Today (04.02.2025) Daryll called and said that he still doesn't have the contractors name and said that a location was preformed on 03.11.2025 or 03.12.2025 and that permits were recorded prior to the fiber burial. I told him that's impossible. The fiber line crosses right over my natural gas line and I do not see any paint nor flags anywhere on my property and I have taken photographs within two days or the burial. I then requested proof from the locating company. I will try and contact someone at the city hall and see if I can get a copy of the permits.

So, the moral to this story is WOW is a very evasive company who doesn't hire US workers to answer support problems and when you do manage to figure out how to contact someone they avoid giving out any contact information. I expected so much more and I am very disappointed with the level of service I have received. AT&T has finished installing their fiber conduit in my neighborhood and as soon as I can; I will be leaving WOW and advocating for other providers based on my personal experience with them. If they are a new company in this area you would think they would offer the highest level of support when they create problems for their customers.

ALL THE BAD REVIEWS ARE SO SPOT ON...installation tech was late, broke my gate latch, then broke the cable box on side of house and left every bit of garbage possible right on the ground...service was very choppy cutting in and out, customer service is outsourced to india...can't understand a word they say and they blatantly lie to you....won't transfer you to a supervisor. was told several times the install fee was waived and it showed up on first bill..cancelled and they sent the return box to the wrong address. DO NOT USE THIS COMPANY!!!!!

Terrible company. Interrupted my service for 130. 00 past due payment. Tried making a payment but my deposit hadn't cleared yet. Rep told me he would restore service but there was an outage in my area. Neighbor says no outage. These people lie to you and you cannot understand what they are saying due to the fact they are in an oversees call center. I will be cutting them loose. I made the payment over 5 hours ago and still no internet. They tell me there is another outage in my area. Hmm, neighbors is working fine. Now they are closed

Business account. We (as well as other business in building) lose internet and or phone intermittently every week. EXTREMELY difficult to get any live rep to report outage. Chat assistant is terrible.

Called customer service for a billing question. Rep sounded like they were based overseas. I had to keep repeating myself, and she kept giving the same scripted answer. Then tried the chat feature, and the same thing happened. I'm trying to resolve the issue, and they basically kept saying they can't help me. So frustrating.

I have been a WOW customer for 20-30 yrs. Today had a problem with the channel guide on all channels (all channels said Unknown program) call WOW customer service they said they were aware of the problem and tech's were working on it. Could not give a estimated time of completion. And offered a $5.00 rebate (this was a useless offer) shows what they think about customers and customer service.

This company had people digging in my yard today without my permission. I’m not one of their customers. They said it was to install my neighbors internet. Now after they left my internet stopped working and I’m not even their customer. They seem absolutely terrible.

Wowway has repeatedly ignored my attempt to get a return equipment box so I can send back my EERO devices. I have called them at least 5 times asking for this return label or box. THEY NEVER EVER SENT ANYTHING SO I COULD RETURN THEIR EQUIPMENT. Now they referred me to a collection agency. I wouldn't have their internet service again even if my life depended on internet connections.

Absolute worthless company, for years have had to suffer with constant disconnects. This company absolutely refuses to fix the issue in any way. They need a class action lawsuit against them and put out of business.

I signed up as a wow customer on 9/29/23. On 12/05/24 I received an offer for a lot less than I was paying. My contract had expired so I called CS and was told it was for new customers only. I thought, that’s crazy I have to leave to get the deal they sent. So Xfinity had a deal so I switched, I told wow and started getting 5 calls a day. I explained that I tried to work with them but they choose not to.
I sent my equipment back and about a month later they sent me a bill for 385. Unreturned equipment. I told them I took a photo of the box before closing and I have the tracking number. They explained when I signed up on 9/29/23 they had sent me a box of equipment, then they said their records show 2 days later they sent me another box of equipment. The only problem is they never told me about another box, nor did they send me a email. I asked for proof for proof that they sent it, a signature or a request on my part. I also explained I live in a 1 room apartment with 1 tv, so why would I need other equipment. They refused to do anything other than try and shake me down for 380 saying they will send it to collections .
This company is a scam. I didn’t realize it was a Chinese company when I signed up. They are using our laws against us to steal money.
Do your family a favor and get service elsewhere.