WOW! Avis 

Worst company ever the employees are so rude especially to elderly people. 10 thumbs down.

I do not recommend this company!

Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company.

We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract—even though they did not provide service in our new area.

We were told to return the company’s phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them.

At that point, I was prepared to take the loss—but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges.

This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches.

Please save your time and money. DO NOT go with WOW. The service itself is unreliable, but the bigger issue is how they handle cancellations. If you decide to end your service, they will claim that you did not return the equipment even after you’ve sent it back. This is a dishonest practice that leads to unnecessary charges and wasted effort disputing them. Avoid this company and choose a provider that is transparent and fair with customers.

wow way is constantly going out - Why are they going down during the day, evening and late night? It is a constant battle - The worst thing is they are the only internet provider in the area! - Always goes off around 10pm till about 1015 - Doesn't anyone in the company care about their customers anymore? When you pay for a full service, you expect full service not 3/4 service. I would not recommend then except ..

installing and left property damaged and huge mess and broke sprinkler heads. I called the company and no one came or called after 2 weeks

I called to customer service in WOW! and told them that I wanted to cancel the service and when they did I returned all the equipments, I even submitted a formal cancellation request and after going through all that, they told me that i have to pay a $168 early termination fee even though i cancelled only days before the renewal date.

Hidden Fees & Misleading Practices
Consumer warning: WOW slips in an auto-renewal clause that quietly locks you into another year—without any clear notice.
After waiting a full year to cancel, I was hit with a $168 “early termination fee,” even though I cancelled just days before the renewal date.
Before cancelling, I followed every step: returned all equipment, submitted a signed cancellation form, and even confirmed by phone that my account was closed. Not once was I told about this fee.
The bill felt like a gotcha. WOW never communicated these charges, and their support offered nothing but a demand for payment.
I won’t be using WOW again. If you do, read the fine print—because they certainly won’t highlight the terms that cost you money.

I would strongly advise everyone to stay away from this company due to their misleading and unethical contract practices.

Absolute fraud company.
How is possible they're billing vague fees, for nothing since I canceled the contract one month before! Trash quality made me say good bye to the company and now they just want to steal every possible dollar.

Terrible service and quality. They also charge a fee and taxes that they didn't tell me about when I contracted their service.

WOW has an auto-renewal clause that locks customers into another year without clear notice.

was charged a $168 early termination fee, despite canceling just days before the renewal.

The user:

Returned all equipment.

Submitted a formal cancellation request (including a signed addendum).

Received verbal confirmation over the phone that the account was closed.

At no point was the termination fee mentioned.

The charge was unexpected and not communicated until the final bill.

Customer support provided no explanation and was unhelpful.

The user describes the experience as a trap and urges others to carefully read all clauses before signing.

Unfair Billing & Poor Communication – A Heads-Up for Consumers
Watch out: WOW includes an auto-renewal clause in its contracts that can lock you into another year without clear or timely notice. After waiting a full year to cancel, I was surprised with a $168 early termination fee, even though I cancelled just a few days before the renewal date.

When I contacted WOW to cancel, I was told everything was good to go. I returned all the equipment, submitted a signed cancellation request, and confirmed over the phone that my account was officially closed. Not once was an early termination fee mentioned.

The bill I received afterward felt like a trap. There was no prior warning about the charges, and customer service offered no real explanation—just the fee, take it or leave it.

I won’t be returning to WOW, and I strongly encourage others to read every word of the contract before signing. Don’t expect them to point out the parts that could cost you—it’s up to you to protect yourself.

Dishonest Billing and Poor Communication

Misleading Billing Practices & Poor Communication – A Warning to Consumers
Be cautious: WOW includes an auto-renewal clause in its contracts that quietly locks you into another year without any clear notification. After patiently waiting a full year to cancel, I was hit with a $168 early termination fee—despite cancelling just days before the renewal date.

When I reached out to cancel, I was told everything was set. I returned all the equipment, submitted a signed cancellation form, and confirmed over the phone that my account was officially closed. At no point did anyone mention an early termination fee.

The bill that followed felt like a gotcha moment. There was zero prior communication about this charge, and customer support had nothing to offer but the fee itself—no explanation, no accountability.

I won’t be using WOW again, and I strongly urge others to read the fine print carefully before signing. WOW certainly won’t highlight the clauses that could end up costing you.

Wow was the worst experience! 0% recommended

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with, they sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone.

Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time.

I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.