WOW! Avis 

They lied to get me they sign me up saying pay your bill for 3 months and get a 300 gift card they lied

About 2 years ago, they came in our neighborhood advertising door to door then marked up the streets, sidewalks, and yards then never came back. It’s advertised all around us with flyers and billboards, but still not available in our neighborhood. So why did they hype everyone up and spray paint our streets. That’s dumb!

The worst service ever.
Advertised with unlimited data. I reach a data cap and need constant increases every month, doubling my bill. Inconsistent connection. It just stops working whenever it feels like it. Customer service people are friendly, but not very useful. They just have you go through the same troubleshooting motions. If a technician comes out, they say everything is fine. It isn't. I've been using this company for nearly seven years and all I get is the worst experience ever. I would honestly switch to another company if moving wasn't at a high probability.

Spring Hill, Florida
I've been with Wow for one full year now, since the beginning I've been trying to get them to fix my bill.
When the WOW guy came offering the services, he showed me the options. I took the Fiber 500 for $50.00, price lock for $10.00 plus an extra box for $5.00 a month rental fee! When I add that up it gives me $65.00, no more no less! now with the $10.00 discount for autopay that would leave me a bill of $55.00. I have the new customer sales order form to proof it! I've called customer service a few times to get it resolved, but they tell me I have the $70.00 dollar plan. The $70.00 plan was offering Fiber 1 Gig, and I don't have that service!! Unreal! then they want you to refer clients, offering you $100.00 dollars!! really!! I won't refer anyone period, people don't deserve to be lied to!! We don't deserve to be taken as fools, we should be able to legally do something about it. Customer service not helpful at all, they are well trained by WOW!!! That WOW propaganda should have been a RED FLAG!!
When they say WOW! it's not because they have a great business, it's because they had in mind WOW!! we're gonna fool a lot of people.
GOD have mercy!

They try to rip you off any way they can. They know they can get away with it when they are the only service available in many areas. Customer service is mid at best, WiFi is also mid. Twice they’ve tried to charge me for routers that have been returned. I unfortunately had to have them for many years as I had no other options except Starlink.

Horrible service. Been three months and had my auto payment messed up and the service went out three times in three months.

I’m missing Xfinity and I can’t believe I am saying that.

Over the course of close to a year I have had WOW and been using their provided modem/router combo (because according to them, my personal systems wouldn’t work with their service), I have had consistent issues. Frequent, daily Wi-Fi drops where it will go out for anywhere from 30 secs to a couple hours, multiple times a day. Terrible customer service that has been 0 help and has told me to just wait until it comes back online.
Even connecting to the router via Ethernet isn’t effective because it constantly cuts out. Not to mention I’m paying for the 1gbs unlimited plan and NEVER hit those speeds. Closest I get is 500mbs.
Unfortunately, my apartment complex signed a deal with them and I’m stuck with them as my only option here in E.L., Michigan.

Double booking Abo.This is the reply.

R
Warte einen Moment, während ich prüfe, ob du Anspruch auf eine Erstattung hast.
Rückerstattungs-Bot
10:48
I paid 14 Jan 29,99 and 17th Jan 29,99euro.
10:53
R
Entschuldige, das habe ich nicht verstanden.
Rückerstattungs-Bot
zweimal bezahlt mont January.
R
Entschuldige, das habe ich nicht verstanden.
Rückerstattungs-Bot
zweimal bezahlt monat January.2026
10:54
R
Entschuldige, das habe ich nicht verstanden.
Rückerstattungs-Bot
10:54
Bitte um Rückerstattung für doppelt Abbuchung im Januar über 29,99 €
10:58
R
Entschuldige, das habe ich nicht verstanden.
Rückerstattungs-Bot
10:58
Doppelte Abbuchung,überweisen sie mir sofort 2

Inconsistent service. Terrible call center for customer service. The absolute worst company when it comes to Internet service and customer service. Nothing good to say about the 3 months I tried this.

This internet service provider sucks. The equipment sucks. The customer service sucks. Everything about them sucks. As I write this, have no service. My router and eero restart constantly about 10 to 15 times per day. We purposely only have 5 devices on the wifi at anytime cause its slow, and constantly restarting the router and eero. Switching tomorrow. This company has costed me 1k in hrs due to remote work. And they truly don't have a clue on how to provide customer service. Update on 1/8/2026. My internet is still out lol. Restarting. Wifi extender and router non stop Restarting. No fix.

Quit hanging the phone up on people!!! You can’t speak English or with a dialect that people can’t understand and so you hang up? Not ok as I see by the reviews. You guys need help but can start by telling those idiots to quit hanging up on people.

I received a message congratulating me that WOW internet has finally arrived in my area! But when I called the number provided, the operator told me that there is no WOW internet service in my area and started offering T-mobile or AT&T internet service!!!! Is everything okay with them?

Absolutely beautiful luggage. Had a little hiccup with delivery but Brody in customer service took care of it. He followed up to make sure I got my luggage . That is excellent customer service! Thank you!

I had a crew at my property installing a new fence and they accidentally cut through the Wowway cable that runs to my house. It was already after 4:00 pm when I called Wow, and James from Wowway sent a technician first thing the next morning. The technician (A Gaines) was here by 8:00 am and ran a completely new cable. I thought they could just splice the old cable, but he informed me that they do not splice cable. The new cable is double shielded unlike the old, single shielded cable, so it should hold up better and prevent interference better. Within about 30 minutes after his arrival, he had the new cable strung and connected and my internet and streaming were back up and running. The very next day at about 8:00 am, the Wowway guy who buries the cable was outside my house, and in no time, he had the new cable buried, run under my sidewalk, and connected again. I had minimal down time. Both technicians were prompt, courteous, and efficient. Great job, Wowway. I sincerely appreciate the quick response, and I highly recommend your service.

Look at your REVIEWS on here!! - Wow! You suck as a business!!

83% say you don't even deserve ONE Star.

I have never had a internet provider in past 25 years that was as unreliable as this Wow! Crap!!

Your customer service agents are ill-manered. They try to talk over everything you have to say until you have to start yelling. They are probably doing it on purpose and get their entertainment from it.

Sick people.

I called WOW! Business customer support because our internet was down. The tech representative’s tone came across as rude and impatient. Once my contract ends, I plan to switch to a different provider.

I kept being billed for "Unreturned Equipment" after I followed all their instructions of retuning their equipment via the box they sent using Fedex (which they also instructed). I have been using WOW internet since 2016 (9 years). They have no customer loyalty or appreciation.

Awful internet provider, probably the worst one I ever had. It's constantly going out, and when they make mistakes with your auto-pay, they charge you double to reconnect your service (for their mistake!) Choose anyone else except them!!!

WOW made a mess in yards installing service to our subdivision. They have cut other services. Calls to complain are not being handled swiftly. The have the attitude that they think you should be honored to have their fiber service. Prices may be lower to start, but they will go up.

Went to WOW moblemobile at Vaughan Mills . GREAT customer service from Abbie . He found me the best plan and was very honest and knowledgeable. Thanks again