WOW! Avis 

I would not recommend WOW to anyone this is the WORST company customer service is poor, the people thy have working for them have no knowledge of what they are doing. My internet went out on Saturday morning I called them about 10 times talked to 10 different people and believe it or not my services are still down they tried to give me a $ 15 credit on my account I flipped out and gave her the BUSINESS. WOW count your days!!

The worst and most expensive compay.
Needed to talk to a representative. I'm bed ridden, they want me get up and unplug the TV.
Oh my goodness

Received text message and email stating I'm past due and service will be disrupted and there is no balance. Called customer service and was told it was sent in error. I work from home so I depend on Internet service. Get it together Wow!

One the most inconsiderate companies I've seen in my lifetime. I would not subscribe to their service even if it were free!

I am due a refund from WOW and can't get it. They say I should receive an email from a company called North Lane which I did not receive. They say there's nothing they can do and that I need to contact North Lane. Apparently North Lane issues the debit cards for refunds and the only way you can contact North Lane is with the debit card number which I never received.
Round and round we go.
They don't have a problem taking my money with auto withdrawal, but can't auto credit back to that account.

Long time customer because our park doesn't give us another option. A nightmare from day one. NOTHING is done as requested. ALWAYS a problem. Fixing billing issues - ALWAYS In Wow's favor of course - takes call after call after call. And still takes weeks/months to resolve. I loathe Wow with every fiber of my being.

Super shady company. I spoke with a local door to door salesman. I told him that I might possibly be interested. He took down some of my information and the next thing that I know is that he just went ahead and signed me up. I haven’t even had an install and have called the company many times, but I still seem to have an account. Avoid this company any way you can!

STOP!!! If you are reading this, Turn back!! Do not subscribe to this illegitimate mongoloid of a company's service. WOW wont bend you. They break you!! Leaving you screaming, "WOW!!! What a jack legged moron I was when I agreed this company."
They are a Void. Absquatulate now.
Seriously.... RUN away from WOW!!!

If I could give zero stars I would. Called to cancel. Person on the phone did her job and tried to keep me by discounting. I declined. She advised that I wouldn't get my next bill and turned auto pay off. A week later I see a bill come through and mark it as fraud. Now I get a bill in the mail with a return payment fee......they said they can't adjust my bill since my account is closed ......but I was billed for the previous month and didn't get the bill until the current month without advisement. So now I have to pay $103 instead of $73. What a joke. Glad I cancelled. Mediocre wifi and crap policies.

If I could give them a minus -0 I would. This is the worst company that I have given my money to. Service was sorry as well as customer service reps. They were not well informed or trained. Rudest people to real with. They lie and commit fraud. I'm glad to get away from wow. For the last couple of years I had to call them about three times a month for my service being out. They never prorated my bill. It kept going up.

Outages! All you’re going to experience are outages. This company and the service is terrible. I definitely don’t recommend this service if you work from home. It takes me forever to upload my footage for work.Wowway has to it’s service and hidden fees.

Constant slow internet speeds. Dropped signal. Chronic issues.

Horrid, my mom bought this and after a few days, the price was raised and then we canceled and got hit with a cancelation fee and then a failure to return equipment fee literally 2 days after canceling. HORRIBLE

Garbage company. Youll talk to a nice helpful person when you buy their service. When you call to cancel expect someone who doesnt speak english, months of additional billing, and a DNA sample to verify your account before they pretend to cancel it and you get even more billing.

Complete trash, signal in and out. Techs keep pushing appointments to where I have to cancel, can’t wait all day.

I was recently in the market for a new internet service since the price of phone & internet had doubled with my current service after the promotion ended. I had heard about WOW! through a friend who said they were really popular in my area.

I called WOW! to inquire about phone and internet bundles. I heard a great offer of only $45 monthly for the bundle and also that this was a locked in rate, so it the price will never go up. So I’m thinking great! I’ve found the perfect company for phone and internet services. Sounds good so far right? Well… not so fast, there was a catch.

I was told by the salesperson that since I have an iPhone 12, that I would not be able to have phone services with WOW! because my phone is “too new.” I was told I would need to downgrade my phone to iPhone 10 or lower or switch back to Android because of the electronic SIM cards on newer iPhones. This was a huge red flag 🚩 in itself, and I should have stopped there. I was actually considering downgrading my phone and even switching back to Android to get this great deal with WOW!

Anyway, I never cancelled the current service I have and am still paying for it. I was actually advised by the WOW! salesman not to cancel my current services until WOW! was up and running. So fast forward WOW comes out to do their installation, and cut the wires to my current services with the other company. I had no idea of this or why they would even need to do this, as it is illegal and has nothing to do with their installation. They did this horrible thing without my consent.

I decided not to go with WOW! because I wouldn’t be able to bundle. So I stayed with my current company whom I NEVER cancelled. I had been having issues with my Internet since WOW! tech came out. I had to call my current company for repair services. The tech gets here and tells me that WOW! cut all my wires and a re-installation would be $140. I called WOW! to complain about this and they have done absolutely nothing. They did not care about what they did an left me to clean up the mess by myself. I wouldn’t care if they were the last internet company on this planet. I wouldn’t care if their services were free, I wouldn’t recommend them to my worst enemy. They are horrible and I won’t be back.

I would give this company a zero star if I could. I experience service interruptions EVERY day. Most are 15 to 30 minutes. I never get to watch a football game without some interruption. Today service went out during an NCAA basketball playoff game. It was out for hours. I missed the game. Recently a new cable company put lines in my neighborhood. I'm switching. Bottom line: WOW is an inept organization. Avoid them if you have any choice.

To start I can say I’m satisfied with the internet value. However, pray you never need Tech service on site (home). If you do be prepared for hidden charges and horrible customer service when trying to correct the issue. Hopefully, it doesn’t take more than two or 3 calls to correct the problems. You will be penalized for every screwup they make. I stopped and overcharge, yes they credit me for the tech visit but charged it back when I stopped the payment and removed me from auto pay for 45 days I could only pay with a Credit Card they wanted to charge me 5 to make a payment over the phone after they screwed up my account and you will never ever be able to speak with a Supervisor. Pray you don’t get Rep. Francisco, he should not be working with the public. Aaron very professional, Rehana I will avoid if I need to call back again.

Overpriced slow service -- COMPANY always adds fees! They charge you for technician visits when your service isn't working! Then, they add extra charges here and there AND make up reasons for them. When you call to discuss issues, they pretend they can't hear you and disconnect. I DO NOT RECOMMEND THIS COMPANY.

They are lying left and right! We have signed a contract with them in 2012 and when we asked about changing service they said our contract is not up until october 2026 and we would need to pay over $500 if we change providers!! Where are they finding this invisible contract that says we cant leave until October! Please check your statements, because ours show major inconsistencies. Statements show over double the amount for no reason at all. So so many other problems with them.