WOW! Avis 

Being in sales myself, I have a lot of respect for people trying to do their job.

However, I have never seen such a poor service: they harass you on the phone to sell you services (you don't need or want - multiple calls a week), use illegal sales practices including not respecting your data privacy, hiding you some costs from their mobile plan, asking your banking details on the phone (inc. credit card CVC) to close deals you have not agreed to.

Last but not least: their offer includes free insults when you ask them respectfully to stop calling.

I better understand why you cannot give a review neither on Google or Facebook. I would have given a negative score if I could.

Terrible customer service!!!! ….Yesterday the technician was installing Woow internet at my house, they used my hose in the back of my house and didn’t close it all the way so the water was running out for more than 24 hours, I’m sure my bill is going to be very high, when I called customer service they told me that I will get $5 off the bill, I told them that that won’t worked for me, I asked for $20 off my bill they said $16 and refuse to let me talk to a manager, so they preferred to lost a client over $4 dollars

this is the worst company for internet, my internet keeps going in and out & when you call, you will be the one "trying" to fix the problem while you are the one paying for the service, they are ridiculous ! I wish I would've looked here first :(

SONO TRASCORSI 4 GIORNI E CHI DOVEVA TELEFONARMI DI ENEL WOW ANCORA NON SI DEGNA .
CAPISCO CHE NON E' SEMPLICE FARLO, CHE NON SAPETE COSA DIRMI E COME USCIRNE DA QUESTA INTRICATA TRUFFA CHE VI HA COINVOLTO .
UN PO' DI ORGOGLIO FORZA ENEL !! UN COLOSSO COME TE CHE SI SOTTRAE AD UN CONFRONTO CON UN MISERO CITTADINO ................

A lady I met told me the phone was free she never explained what she meant by free phone she only told me the company was giving out free phone Her name is Janvi.. Now I want to return the free phone, I was told I have to pay $700 after five months of paying $58 each month. They rip new comers that don’t understand how the system works. If I should regret anything in this life it is having anything to do with wow mobile. No work structure no human sympathy just ripping people off for no reason. Don’t even go there unless you know how the system works. It’s unfortunate there is no zero review that will suit them best. The branch is at 25 West mall Z1278

All of these reviews are obvious customer fault
If its your plan thats bad then blame your provider these are just the middlemen who have little to no control over the deals
They were very kind to me and got me a great deal for s 24 ultra and gave free credit with it our worker was a very kind man and was all for getting us a good deal

I pay $100 a month for internet only, it is a rip off! The internet is down more than it is up! Im canceling my service, dropping off the equipment, and selecting a better option for internet. The worse service ever.

If there was a way to give you guys 0 stars I would have.
You penalize people for no reason although it's your company's fault that it's on recording showing it's your company's fault.
You have 12 different department that do not communicate with each other but the customer pays the dam bill.
If you have any questions please reach out to call me

Got a bill for $10 for an account I don't even have but they did disconnect me I thought that was great since I never had them to begin with I think that this company is just scam company scams everybody trying to get the older people they think you're stupid but we're not thank you very much

Signed up for $60/month service. Billed $75 as month. They told me that is just for the first month but my bill states it is recurring and confirms I already signed up for auto debit payments which were supposed to give me the $10 discount. It says in large print on their website right under the monthly price "NO HIDDEN FEES"....lol. This company would do so much better if they didn't try to screw people and just tried to provide good service. Fire the CEO.

Watch out wow sold me a bundle package with 1G internet and youtube tv at a discounted rate for 1 year instead of a 6 month discounted rate through youtube tv, they are telling me now that I have to change my email and sign up with youtube tv with a different email and its up to youtube tv if they will honor the discount, so wow is false advertising.

got a good offer from WOW!-ISP [Dec2022], i moved over to them from AT&T-Fiber, even though i knew WW was co-axial based. while they said i'd get "1G", i immediately noticed slower speeds. initial price was 65$ [w/HBO] and in 14 months i was paying 95$. when i complained about the excessive jackup in only +1 year their answer was to decrease my bill by decreasing my speed to 750M. when i turned them off, they hit me with a ridiculous 90$ disconnect fee. wowway is nothing but a rip off, co-ax vs fiber slower, don't take the bait.

Have been dealing with Wow in Kelowna for years. Find the service great and competent. Last dealt with Saurav and replaced my phone easily.

Easily the worst corporation I have ever had to deal with. Internet went out TWICE in my neighborhood, both times they charged me $65 to fix it, for the entire neighborhood. Called to complain, they admitted they shouldn't have charged me, and then said if I paid them an extra $60 a year, they would stop charging me for service outages (that they admitted they had no right to charge me for anyway). I dopped them for T-Mobile this summer. They owed me a $16.45 refund. They sent me a pre-paid Mastercard, with a note saying that if I activated the card, the bank would 1) sell my #SS number to advertisers and 2) charge me $3.50 for activating it. I called WOW, asked them if a customer could pay a bill by sending them a pre-paid Mastercard, they said no, that was not an acceptable form of payment. I told them it wasnt for me either. They promised to send me a check. It never came. Called them many, many times, they kept saying it was being investigated. Unethical, dishonest, corrupt grifters.

Avoid this company. WOW is trying to charge us for "missing equipment" after we canceled service. We have the FedEx receipt from when we returned their modem in their box, yet they claim their "warehouse" cannot find it. They won't let me talk to anyone in their warehouse. Furthermore, these are at most $50 modems yet they want us to pay over $200. This is as shady a business practice as it gets.

I just got wow installed the installer was very nice and professional and I really enjoy the tv service! THE SALESMAN WHO CALLED SELL ME WOW WAS VERY NICE AT FIRST TOLD ME TO CALL WITH ANY PROBLEMS. I GOT CARGED FOR INSTALLATION THAT WAS SUPPOSE TO BE FREE I CALLED HIM HE SAID HE WOULD TAKE CARE OF IT AND I HEARD NOTHING BACK FROM HIM SINCE HE WONT ANSWER TEXTS OR CALLS I CALL WOW DIRECTLY THEY SAID HE HAS TO TAKE CARE OF IT. NOW WHAT??????

Had Wow for years never late decided to change service provider disconnected on last day of cycle to owe nothing after disconnect. Since then have been fighting over false charges that they claim are a mistake on their part and will take care of it. It never gets taken care of it's been 6 months now and they just put it on my credit report I'm a business owner and this is really bad. All they tell me evertime I call is they are expediting it to billing to correct, but the never do. Call center claims they have no phone number or email to billing they can give to customers to talk to them directly. I honestly don't know what to do. Come to find out I actually have a credit of 52.00 dollars they owe me, but yet was sent to collections!

I cancelled service 3 days into a billing period and I have to pay for the entire month! That policy comes from their “Loyalty Dept!” 🤮 Before that… I had given them every opportunity to keep my business but they would not match Spectrum’s price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!

Biggest cheats! I had ordered for 2 apple cider vinegar and they have sent me only one and then when I called the customer service they are just denying the fact and refusing to do any kind of reasoning... hopeless cheats don't buy from these thugs

I canceled my account, returned the equipment and they still say I owe them $400+ dollars and they can't give me an idea of how much my final bill will be, what kind of customer service is this, I use the word customer service loosely, because it isn't. You wait on the phone forever get transferred around 3-4 times. I was told I would get a final bill but not until 9/14/23, why the runaround? And Sam (female) wasn't very helpful never answered my questions. My next complaint will go to State Rep and Senator and a local news entity and maybe even national.