WOW! Avis 

Been with WOW 3 years. We recently moved somewhere where they didn't have coverage. Called to cancel they want to charge me $390 plus 2 months (notice) so basically close to 1,000 for the privilege of disconnecting. I said contract was only 2 years. They said: "well... it auto renews." stay away from these people.

Service and equipment is outdated and old. I live in an apartment complex that has WOW only and come to find out that they are using 30 year old plus lines. Nothing updated crappy equipment! Customer service experience over the phone is annoying at minimum with the foreigners with broken English being over apologetic and disingenuous in that when it comes to any issues and they love to transfer to multiple representatives, asking you the same questions over again and not really addressing or fixing any issues. Other internet providers in the Charleston SC area where I live have multiple offices all over the place which you can go into and speak to somebody face-to-face. WOW has one little office which they don’t staff to help out with billing or return equipment or any other issues or services. After seven years with being with them, it was time to leave, and I would not recommend them whatsoever. Their pricing is misleading, their services fair at best, customer service experience is one of the worst out there!
If you’re considering WOW, I wouldn’t unless you absolutely have them because they have a monopoly where you live. There are other alternatives which I utilize with a cell phone carriers WiFi tower and works perfectly fine and will save you on average $40-$60. Otherwise run don’t consider them at all, terrible terrible terrible!!!

Today I received a bill from WOW , I have one land line with this scam of a company. My new charge is $3.00 for paper statement fee and I am already being charged $14.00 for an advanced modem to have service on that one land line. Stick a fork in me, I am done. Been a customer since 1966.

I paid in advance for 2 years of internet only to have WOW said you owe more money 1 1/2 in to the 2 year agreement. WOW representative Kent and Tonya said our cost went up so we need to pass it to you. Tonya and Kent said the notes show that I paid for two years and said "there is no way the WOW supervisor could know prices would go up in two years". I did know my cost of living go up either but I still have to my commitments/agreements. I told both Kent and Tonya that I had done this 2 times prior to this with no price increases so why know? Because WOW doesn't have contracts/agreements with the end user, so we don't have to stick with that agreement. So, I will make sure to let all know what a deceptive, crocks, WOW and the mother company (Racecar Acquisition LLC). It is interesting, or maybe not, that you can't find a place to write an email or review on WOW's websites. I will continue to write the FCC, local TV, state representatives, Better Business Bureau and thousands of persons what a horrible company WOW internet and Racecar Acquisition LCC are and how they don't stick to agreements with the customer (me).
Jon

Less then 1 cable out for two days with internet they don’t know why, but can send a technician next Tuesday and won’t stop billing or auto pay upon cancellation

The Good: Internet works and seems fairly reliable, until...

The Bad: they cut off your service due to "rejected payments". These rejected payments (in our case, and which also seems prevalent in online reviews) are due to them charging OLD cards resulting in the charges being denied by the bank.

When you then contact customer service (which in my opinion is the absolute worst CS I've ever had to deal with), they tell you that your bank rejected the payment, but they will not provide you with any other supporting information other than "contact your bank". When you do contact your bank, the bank will have no record of any rejected payments. WOW! will also charge you all sorts of fees for this (late payment fees, reactivation fees, and they'll kick you out of your autopay setup resulting in $5 per month in fees).

In our case, it took days of phone calls over the span of months to get it all straight, when they finally admitted it was not our fault. Oddly enough, they did correctly charge the new card for one monthly payment after we updated the account, but then they reverted back to the old card. I think they have some real data system problems behind the scenes.

If I had to write about all of the hoops we had to jump through to get all of this straight, you'd be reading for hours. Sadly, once we finally did get it all straight, and re-setup autopay (which they made us wait a month to do), and everything was confirmed to be correct, they AGAIN charged the OLD card number and the whole process started again.

The Horrible: Did you know that if you call customer service and put in the phone number for the account (which you don't have to be calling from), the automated system will tell you the house number AND the WOW! account number for the customer? Seems like a pretty big security issue, but they don't seem to care.

Also, the automated system tells us that our bill is due on 2002. The year I guess. Again, it seems like they have A LOT of internal issues.

Finally, they do have the absolute worst customer service we've ever had to deal with - language barriers, audio delays that make it nearly impossible to not interrupt each other, terribly long hold times (especially if you ask to speak to a supervisor - we waited an hour once before hanging up), and the first tier supervisors will simply refuse to escalate further when they can't resolve an issue.

For many, WOW! is the only internet option. That's the case for us, and we are now planning to just use cell phones and wait for Starlink or some other alternative. It's simply just not worth the hassle any longer.

I had extremely slow internet access even though I was paying for the premium package. They sent a tech who did work outside the house, which is their responsibility. This did not correct the issue and they charged me for the technician visit. I canceled my service and then received a bill for the next billing cycle. When I called about this I was put on hold for 45 minutes and transferred three times all the while listening to a recording telling me how great their service was, how I should upgrade, and telling me to refer a friend. I would not refer my worst enemy to this horrible horrible company.

Look out for Wow aka now Breezeline
Terrible co.. No service , No Control over
anything ! Just run ! to anyone else ...
A real Nightmare Co.. !!!!
Still being billed for service after disconnecting
in Feb , 22 .. Via-email

Horrible company to deal with. They disconnected by Cable by working on something else and then I’ll say it is going to take three days to fix it. Their customer service is horrible. Look elsewhere.

Sorry but I really hate these people. I hate them because they lied to me and they waste of my time. My time is valuable. Just as valuable as theirs. I called wow to disconnect my cable but retain my Internet. I was told this would be no problem they would switch off the cable and I would not need to do anything and I would not need a service person to visit. Two days later I received a box with some new equipment. I did nothing with it. I shouldn’t have to …they told me I didn’t need to …and the Internet was working just fine .. the cable tv was disconnected but internet continued as before. Then I received a notification that I was going to be billed if I didn’t send back the old equipment. So… I disconnected the old and installed the new exactly as before.
And nothing worked. I called them, and some robotic Philipino walked me through everything they could …and still I was without Internet. They told me I was going to need to have a service tech come out. 🙄🔫… I told them wait… I disconnected the new devices. I reconnected the old equipment and everything worked again. I am now sending them back the new and unnecessary equipment. And I will begin immediately to look for a new Internet provider. I just wasted three hours of my time for nothing. The people at WOW are incompetent or liars or both.

There 1.2 gag internet service is slow and down all the time. There customer service is the worst.

Paying for speeds faster than what I'm receiving.
Constant outages
Streaming freezes up or just kicks us off entirely.
Charlotte, Mi is fed up with this company

They will rob you without a gun. They lose their own equipment and then charge you 5 times the value of it. They put out a collection on your credit history as a timed bomb to make you pay for their mistake. You call them and explain to them its their mistake with all the needed information, and they give you the same bs script "we need to contact our warehouse and they will call you back in a weeks time". They never call you back. Weeks will go by. You call them again. A month will go by without response. They bank on sending you for a loop for literally MONTHS on end, knowing that your credit score is dropping as they take all the time they can forcing you to wait for them to do nothing. Indecent business structure. Fraudulent. Stay away from them. They will force you to pay for their mistakes and waste your precious time to boot.

They are thieves. Stay away from them.

Upgraded to the 1.2G Internet Monday (11/21), returned Wednesday (11/23) because it keeps dropping every 1.5 hrs. Support, restart router 8658765876 times. Continues to drop. Support, it needs an update, restart router. Continues to drop. If this were my company I'd be f***ing embarrassed. Routers are garbage, techs are incompetent and management is clearly a bunch potatoes. Sad thing is, all the rest of these POS Internet companies are the same.

I’m constantly having to go on phone and try connecting the internet. I have turned off and on moteum as well but the internet is still not connected. Happens all day and night! Customer service is terrible, and there is no local office where you can go in for service.

Worst company on the planet. Big warning! Make sure you read this before you subscribe because they will never, never, never ever let you go out of the contract. Of course they say that you can cancel any time even pro-rated, but it won't ever happen. The only way to cancel the contract is by phone and this is how it went in the last 2 months when calling them:
1. they connected me endless times till I gave up
2. they told me they cannot understand me ...
3. they said they accepted the cancellation but did nothing and just keep billing me
4. go back to #1 and cycle 10 times .... this what happened to us and problem still not solved. I hope somebody will file a lawsuit against these scammers and take them out of business to avoid further damage for other people.

I had WOW for over 5 years and have only one single incident. Unfortunately due to a buyout in my area, I had to say goodbye to the service provider who gave me the most stable service for my money. COME BACK!! 5 YEARS :(

On top of squeezing the bandwidth and charging you the same price, this criminal organization is now charging for going over a mythical data point. On top of this there is zero customer service and their router is straight garbage (reset almost every other day). Sad thing is every other POS Americant Internet company does the same crap. Would not recommend. For anyone.

3rd motem in 3 years. Most nights there’s lag and spotty service at some point. I can’t switch companies because my city won’t lay lines. Screwed by incompetency and poor service. I was on hold for 52 minutes tonight with no resolution. Not even sure what to do

I give them zero stars if possible . Switch to Spectrum do to there terrible customer service with internet disruptions.
The right hand does not know what the left hand is doing at this WOW Cable .Returned there equipment by Fedex they accepted the modem and have tracking proof .They send me a bill for non returned equipment,even though I have proof I returned it . Everyone and the mother said don't use the drop boxes the screw up those returns all the time .Anyhow a nightmare trying to actually speaking to someone with a brain who can speak understandable English at Wow cable about the situation. There great rates don't last long either after a year they're right up there with Spectrum. Just go to Spectrum pay the extra money for good service and a place to actually pick up and return you equipment in person to a Spectrum employee who scans it in and gives you a receipt .Sometimes a good deal actually cost you more then the more expensive option,THAT IS WOW terrible company! Most important at Spectrum you can actually speak ''in person'' to someone who understands English to actually help you with your problem . This company counts on new customers that hook them into there good deals definitely not being a good consumer oriented business.