Xootz Avis 

219
TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

A brilliant experience. Ordered a ride on electric mini convertible for granddaughter. 10% off first order made this a real bargain on the Xootz site. It arrived only a couple of days after order stur... Voir plus

Noté 5 sur 5 étoiles

We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement... Voir plus

Noté 1 sur 5 étoiles

Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid buying anything produced by these. Customer services are are a complete joke, bought a comet electric go cart which has a damage wheel asked if they did spares to replace only to be told no try... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(219)

68 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Remove evri from your courier provider

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier company! They are causing you alot of unnecessary costs because of non delivered items!!

19 décembre 2025
Noté 4 sur 5 étoiles

Happy Xootzing kids

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

4 décembre 2025
Noté 5 sur 5 étoiles

Happy grandchildren at Christmas

Happy grandchildren at Christmas, I ordered 4 from Amazon and 2 directly from Xootz, however 1 cart was missing a part and I couldn’t tell who I’d made the order through, some of the boxes were damaged but I ordered another one and all six of the older grandchildren have fantastic fun, three speeds, a hand brake and adjustable seat for different ages, 15 minutes to unbox and build, the grandchildren’s age range from 5 years to 11 years and the 11 year old is just over 5 foot tall so they suit all ages perfectly, good study carts and would highly recommend

28 décembre 2025
Noté 5 sur 5 étoiles

I hadn’t heard about this site before…

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and the company was fast to rectify this issue. I couldn’t figure out how to get something working completely my fault and the company phoned to try help. I highly recommend them this sort of customer service is what you want when purchasing. The car is amazing and my son is super happy.

22 décembre 2025
Noté 1 sur 5 étoiles

Very disappointed

Very disappointed. Spent hours assembling the go kart to find the seat was cracked at the bottom. Emailed and sent photos to xootz and to ask they send me a new seat. Unfortunately they can’t do that. I have to take apart and box up and take a day off work and wait for them to collect. I then asked what will happen then? To the reply of a refund or if they have stock a replacement. Surly to send me a seat would make more sense?

9 décembre 2025
Logo de Xootz

Réponse de Xootz

Good morning Lee

Thank you for taking the time to leave a review.

I can see that one of my colleagues is now looking to resolve this for you. If you could kindly respond to their email, they will be able to assist you further.

Kind regards
Customer Service Team
.

Noté 5 sur 5 étoiles

Well made scooter

Well made scooter. My daughter is very happy with it. Have put a few scooters together for friends in the past and this was the easiest. Nice design and well manufactured

8 décembre 2025
Noté 1 sur 5 étoiles

Delivery was delayed broken item

Delivery was delayed
When I got the item it was not working

22 décembre 2025
Logo de Xootz

Réponse de Xootz

Good afternoon Kim

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Noté 1 sur 5 étoiles

Did not deliver as promised guaranteed…

Did not deliver as promised guaranteed Christmas delivery…. & still have not received my refund

21 décembre 2025
Logo de Xootz

Réponse de Xootz

Good morning Natalie

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Noté 5 sur 5 étoiles

It’s the first time buying directly…

It’s the first time buying directly from Xootz and I’m so glad we did! Our sons go cart was delivered super fast and it was cheaper than anywhere else plus we received an additional 10% off as a new customer. Great quality product and fab service! Cant thank them enough!

4 décembre 2025
Noté 5 sur 5 étoiles

Great little bike

Super fast delivery, great little bike, easy to set up, son loves it, charge lasts a good hour or so depending. Wish it was a little faster but kids love it!

17 décembre 2025
Noté 1 sur 5 étoiles

Unfortunately I cant say Im impressed

Unfortunately I cant say Im impressed. Our order was placed on 19th December and delivered on 29th. Apparently this is within expectations for Scotland- no sign or advisory on this at time of order. The item we bought was delivered broken and Ive now waited 2 days for a response from
Xoots on arranging a replacement.

Xoots responded 4 days ago.to inform us that a replacement is wbeing arranged, which is good- habing to dispose of the broken one ourselves is not so good. Still.awaiging arrival of replacement fingers crossed its okay!

29 décembre 2025
Avis spontané
Logo de Xootz

Réponse de Xootz

Good afternoon Mark

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Noté 1 sur 5 étoiles

Item not received

Item not received. Extremely disappointed as I ordered for my daughter as a Christmas present.

Left too late to get another and it was my daughters wish for a bumper car. Had a very upset girl Christmas Day!

16 décembre 2025
Logo de Xootz

Réponse de Xootz

Good morning Lillia

Please accept our apologies for the issue with the delivery of this item.

I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Noté 3 sur 5 étoiles

Happy although slight issue

Was not overly impressed with the tools provided. We’re not correct fitting and damaged bolts etc slightly when using. Almost impossible to use given situation of some bolts/nuts. Scooter perfect. Better tool would be preferable

15 décembre 2025
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Réponse de Xootz

Good afternoon Nik

We appreciate your feedback and are glad you like the scooter. We're sorry the provided tools were not up to par and caused difficulty. We'll review our tool selection to ensure better quality and fit in the future.

Kind regards
Customer Service Team

Noté 1 sur 5 étoiles

Going in reverse…

Set it up and the moto is making the wheel spin bqckwards

26 décembre 2025
Avis spontané
Logo de Xootz

Réponse de Xootz

Good afternoon Martin

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

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