We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... Voir plus
L'entreprise a répondu
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Transferred my low interest rate ISA to YBS. The actual transfer was easy to do online and only took a few days A follow up phone call from YBS was made too to make sure I was satisfied We are now... Voir plus
Went with YBS as wanted an offset mortgage. Good customer service, easy to get hold of team via email or phone. Mortgage process involved gifted deposit but was still straightforward.
L'entreprise a répondu
We went into the local agency in Barnstaple, 47, Boutport Street Devon and opened two Savings Accounts. A lady called Sandra dealt with us and she was very efficient and friendly.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Coordonnées de contact
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Royaume-Uni
- www.ybs.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Punctual and knowledgable
26 août 2026
Réponse de Yorkshire Building Society
Hello Roger,
Thank you for your feedback - this is is greatly appreciated!
Kind regards.
Great service Great service with friendly staff that…
Great service with friendly staff that are easy to deal with.
26 août 2026
The lady who set it up for me explained…
The lady who set it up for me explained it very clearly and precisely
19 août 2026
Réponse de Yorkshire Building Society
Hello Mr Bramley,
Thank you for your feedback, which is much appreciated - could you tell us which branch you visited? I would love to pass on your comments!
Kind regards.
Réponse de Yorkshire Building Society
Hello Julie,
Thank for your feedback, which is greatly appreciated!
Kind regards.
Opened an online ISA and it was a…
Opened an online ISA and it was a nightmare from start to finish.
I had no access to the account , even though I entered the right details , I then reset everything but alas still no access , whwn asking customer service for support I was just told to log in!!!
Needless to say once I eventually managed to get access ( after making a formal complaint and them admitting there was a issue) I closed the account
15 janvier 2026
Avis spontané
Réponse de Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Very pleasant and helpful
19 août 2026
Réponse de Yorkshire Building Society
Hello Mrs Randall,
Thank you for your positive feedback. 🙂
Kind regards.
Getting the required information.
I’ve given 5 stars as a day or so after my review everything was sorted.
31 août 2026
Réponse de Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Réponse de Yorkshire Building Society
Hello Philip,
Thank you for sharing your positive feedback.
Kind regards.
My previous post.......
My previous post titled 'Excellent Customer Service' relates to the Chesterfield branch. Lovely friendly, helpful staff.
10 juillet 2026
Avis spontané
Réponse de Yorkshire Building Society
Hello,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
Good App design easy to navigate
Good App design easy to navigate. Friendly and helpful telephone customer services.
25 août 2026
Réponse de Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy to deal with
Easy to deal with, a convenient face-to-face branch in Cardiff. And competitive interest rates. What more is there to say?
1 septembre 2026
Avis spontané
Réponse de Yorkshire Building Society
Hello Tony,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
good service,
14 août 2026
Réponse de Yorkshire Building Society
Hello Colin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Réponse de Yorkshire Building Society
Hello Peter,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Réponse de Yorkshire Building Society
Hello KI'm,
Thank you for your feedback, which is greatly appreciated - could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Réponse de Yorkshire Building Society
Hello Miss G,
Thank you for your feedback, which is much appreciated!
Kind regards.
Your members of staff in your…Bournemouth
Your members of staff in your Bournemouth branch were polite helpful and patient.
19 août 2026
Réponse de Yorkshire Building Society
Hello Pauline,
Thank you for the excellent feedback, which I have forwarded to my colleagues at Bournemouth - I am sure they will be delighted to read it!
Kind regards.
The staff were friendly & helpful
The staff were friendly & helpful. I was very happy with my visit & the experience of having a branch near me
16 août 2026
Réponse de Yorkshire Building Society
Hello Patricia,
Thank you for your positive feedback.🙂
Kind regards.
Réponse de Yorkshire Building Society
Hello,
Thank you for your feedback, it is lovely to hear about your recent experience. 🙂
Kind regards.
Great staff to do business with very…
Great staff to do business with very polite and understanding what more can l say
16 août 2026
Réponse de Yorkshire Building Society
Hello,
Thank you for sharing this positive feedback. 🙂
Kind regards.
Réponse de Yorkshire Building Society
Hello Mike,
Thank you for your positive feedback, it is greatly appreciated.
Kind regards.
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