Coventry Building Society Avis 

I can see interest added monthly, the app layout easy to understand. Little things but they matter as create an atmosphere of trust, hence use more.

Very helpful and knowledgeable staff and process.

It was quick and straightforward completing the transactions. I find accessing accounts simple and easy.

The mortgage advisor was extremely helpful, trying to explain me each product one by one and helped me to understand very easily all the information provided.
Five stars for Sam, amazing service.
Thank you

Following a few identification questions the advisor was able to check my accounts and reassure me that my on line actions had been followed.
Very prompt and reassuring service. Especially as our local Coventry Building Society has closed.

Really found their registration process for their online services absolutely diabolical and beyond unfit for purpose.

I tried to go through the registration process using government ID recognition - not working. Now no idea where my photos have gone of course - probably farmed out to some American third party provider.

Opted to go through the "register without ID", have to wait for snail mail code to arrive in the post, only for it to then say the username I created is not recognised. Guess I have to start the whole process again....

As it stands, I am still unable to access my own account online because of this ludicrously and needlessly complicated approach which doesnt appear to work, and unless you are prepared to wait the 30 minute wait time to talk on the phone at the gamble of whether they can even help with this issue, its not worth it.

I have had Coventry savings accounts for many years. I have found the website easy to use and on the rare occasions I've had to contact the Coventry using the telephone the response has been helpful and the Coventry responder very friendly and keen to resolve the issue.

A building society with little substance, desperately trying to compete in the big boys’ league but hopelessly out of its depth. Beneath the grand ambitions lies a parochial organisation with a small-town mentality. Its much-vaunted technology offerings are little more than smoke and mirrors — plenty of promises, precious little delivery. All pretence, no substance.

The customer advisor was polite, patient and very helpful. She answered all my queries. I’ve had my BTL mortgage with Godiva for almost a decade now and they’ve never disappointed me in terms of their rates and helpfulness.
An improvement I would like to see is the development of an app or online checking of balances / redemption / interest statements etc.

I had cause to contact the Coventry building society to enquire when funds being transferred in to a cash is would be included in my existing account! The process was explained to me and the timescales through the process were spot on! Since setting up my account I have always had clear and precise communications from the Coventry!

I was able to do what I needed to do online. It was a very easy process as usual.

Easy access

Easy to use website, good ethics and pretty good rates too

Excellent all round service and the App is very easy to use

Just opened account so early days but very satisfied

The Coventry is always able to answer any queries quickly. They also keep in touch with new products, and therefor I can always review my original ones.

I was renewing my BTL mortgage. Everything was presented to me clearly. I was happy with the outcome.

I was a very satisfied customer of the Coventry Building Society. I used to be a customer of the Co-op Bank until their customer service became so bad I moved banks. Under no circumstances do I want to become a customer of the Co-op Bank again, but since the Coventry BS has merged with the Co-op Bank my local branch has been closed and now I have to go to the Co-op branch instead. I'm looking for alternstives.

Reply to your reply:
Your reply suggests that the issue is about a local branch closing, while it is essentially about being forced to become a member of a financial institution that I consciously left because of its appalling levels of customer service. To reiterate - I do not want under any circumstances to become a customer of the Co-op Bank again.

It was a seemless and convenient experience opening an account with CBS.