Coventry Building Society Avis 

Very easy to navigate around the app to do what I needed to do

Appalling, inflexible unable to recognise people have different needs and left us in a dangerous situation do not use them

Really didn’t like my visit to Birmingham branch, I was made to feel very uncomfortable very unpleasant and unprofessional approach …. Left disappointed and questioning the motive behind what I experienced!

This building society was was great, I joined it because it was in my nearby village and was handy for getting cash.Then it closed . I stayed with it because there was another branch in my nearby town. Then it too closed , it was then 45 minutes to the nearest branch so I gave up and closed the account.

The staff is polite and deal with your enquiry very well.

The app and the experience of using it is straight forward and always simple and reliable

John was an excellent advisor and could not have been more helpful pot patient. He also had excellent knowledge. He promised also to take up.with the call centre the incorrect info given about not being able to.make an appointment.

Coventry seem to me to understand the needs of it’s Members

easy no issues, never a problem

I’ve had an account with the Coventry for years and always done everything on line, I couldn’t find the information I needed, so gave them a call, and experienced great customer service

Staff too slow to serve you a long wait some need to be longer at counter should have appointments

Very helpful to the point in very short time for my new mortgage. Kindly spoken staff, understand well even though my English isn't very good.

The service and professionalism the staff conducted my visit.

We greatly appreciate having a local branch so we can do face to face transactions as we are not confident about on-line banking.

EIt's with regret I have to once again write a negative review for Coventry building society
On the 1st of October my mobile app was disabled stating I had put the wrong code in ?? Not possible as my password was saved in Google
I speak to an operator who in fairness was helpful however after trying to re register and trying to confirm new user id the system stated they didn't match despite on the screen they did
I was then locked out and told by another operator I would receive an activation code within 3/5 working days as it's posted 2nd class ??
Never received the letter by the 6th October so I ring them it apparently had never been sent
The gentleman was very helpful and told me a new activation would be sent again within 3/5 days
I phoned today was told the letter was sent 7th October but i have still not received it in the current climate this sort of customer service or lack of it is totally unacceptable it's going to be at least 11 days to sort a simple problem that should be sorted straight away
I look forward to you reaching out with an explanation of how the app became disabled and a reason for the lengthy delay in sending the activation code
Update
The letter arrived to today 11 days after their system locked me out
A bog standard response to the review and expected me to contact them my funds will be withdrawn at the earliest opportunity to a provider offering better rates

Coventry are fine and tend to give reasonable returns on savings. My only complaint is that when my account comes to maturity they insist on moving it to a maturity account which pays less interest and I have to open a new account and transfer the cash from the maturity account to it. It would be helpful if they were to enable me to inform them that I wished to open another account of the same type prior to maturity and then on the due date they just rolled the money over. Lloyds have this facility and it saves time and effort on both sides. Were they to have this facility8 I would award them 5 stars.

Extremely helpful staff and rates are competitive.

I rang Coventry BS as I had a query about my ISA. The call was answered promptly by a knowledgeable member of staff and I was soon able to get the information I needed.