Coventry Building Society Avis 

Was very helpful with my query and helped me solve it

Thr agent eas extremely helpful an knowledgable

My query was answered in a couple of minutes of getting in touch.They were very helpful and just waiting for some correspondence to resolve the query

The main advantage is that telephone enquiries are answered promptly. ( I have to say alongside one other building society)

CBS closed my ISA account and sent a cheque forced loss the account options were not transparent and they failed to engage before closing the account forcing a loss of ISA status which they offered no solution to remedy. Extremely dissatisfied customer.

Excellent feedback and customer service relating to my enquiry

Experience finding my way round the website was good and the terminology was understandable. Achieved what I wanted to do easily.

Very experienced staff , helped me on a few problems, which were fully solved

CBS has a great range of savings accounts with good interest rates. Online banking and the mobile app are easy to use and secure and contacting customer service via phone is great. At busy times you can request a call back which is very convenient.

New account was what I was looking for, easy to open and easy to access once open

As a new customer I was opening a new easy saver account - the whole process was easy and self-explanatory.

My enquiry couldn't have been resolved more efficiently. I was promptly provided with the information that I was seeking and shown where to locate it in future.

We have had a mortgage with CBS for 12 years and they have always been good. We have had no problems adjusting amounts paid as our circumstances changed and the app if straight forward and easy to use- it is very limited though in the information it can give you and needs to be updated.

Excellent mortgage provider , Excellent customer services . Not long waiting time on phone calls , clear yearly statements. Exceptional telephone manner and professionals on the phone .

Improve online services including website, not user friendly.
One last note i originally chose Coventry for my investment because there was branch within walking distance from my home & paid completive rates of interest but the branch was closed.

My ISA transfer away from Coventry Building society was very easy to carry out. My only regret was that their ISA rates weren't sufficiently competitive for me to stay.

failed ISA transfers and being sent back and forth between providers
My wife and I have both had an extremely frustrating experience trying to transfer our cash ISAs from Yorkshire Building Society to Coventry Building Society.
My transfer remains incomplete, and none of my wife’s remaining ISA has reached Coventry. Despite repeated requests, correspondence and calls, we are still trying to get these transfers resolved.
Coventry’s explanations have varied. My wife received one letter saying Yorkshire could not identify her account, another saying her ISA was “not transferable”, and another referring to technical issues and requiring a further paper form.
Instead of resolving the issues directly with Yorkshire, Coventry repeatedly directed us back to the outgoing provider or required further paperwork. We have been left doing the chasing while the transfers remain outstanding.
The current tax year subscriptions had already been transferred to Vida. Requests for the remaining balances were submitted on that correct basis. When rejected, further requests were submitted on the alternative basis requested by Yorkshire, expressly including current year subscriptions. Neither approach achieved completion.
Coventry was the receiving provider through which we instructed the transfers. I expected it to take ownership of its part in the process, identify what was preventing completion and work directly with Yorkshire to resolve it. In my experience, that has not happened effectively.
Most concerningly, my wife’s Coventry funding window has now expired. We are therefore facing both lost interest from the delay and uncertainty over whether she can still obtain the product and return she originally arranged.
Whatever responsibility Yorkshire bears, Coventry’s handling of its own part has been deeply disappointing. Customers should not have to spend weeks acting as intermediaries between two financial institutions to get an ISA transfer completed.
Repeated paperwork, differing explanations and no effective resolution have left me with very little confidence in Coventry’s ability to handle transfer problems. Based on this experience, I would not recommend them.

We have wasted hours in correspondence on calls and in email, and will potentially lose thousands per year in interest transferring from the poor rate with YBS to the better rate with CBS.

YBS and CBS blame one another despite all correct steps being taken.

We are in the process of issuing legal proceedings now.

Helpful staff, who dealt with my business efficiently.

ISA interest rates have gone from market leading to poor. Also, as an existing saver I get 2.8%. If I signed up as a new saver I'd get 3.6%

I’ll always be a Coventry customer. The only quibble I have is that the app, on an iPad, could show more information, particularly when scrolling transactions.