Coventry Building Society Avis 

My ISA transfer away from Coventry Building society was very easy to carry out. My only regret was that their ISA rates weren't sufficiently competitive for me to stay.

failed ISA transfers and being sent back and forth between providers
My wife and I have both had an extremely frustrating experience trying to transfer our cash ISAs from Yorkshire Building Society to Coventry Building Society.
My transfer remains incomplete, and none of my wife’s remaining ISA has reached Coventry. Despite repeated requests, correspondence and calls, we are still trying to get these transfers resolved.
Coventry’s explanations have varied. My wife received one letter saying Yorkshire could not identify her account, another saying her ISA was “not transferable”, and another referring to technical issues and requiring a further paper form.
Instead of resolving the issues directly with Yorkshire, Coventry repeatedly directed us back to the outgoing provider or required further paperwork. We have been left doing the chasing while the transfers remain outstanding.
The current tax year subscriptions had already been transferred to Vida. Requests for the remaining balances were submitted on that correct basis. When rejected, further requests were submitted on the alternative basis requested by Yorkshire, expressly including current year subscriptions. Neither approach achieved completion.
Coventry was the receiving provider through which we instructed the transfers. I expected it to take ownership of its part in the process, identify what was preventing completion and work directly with Yorkshire to resolve it. In my experience, that has not happened effectively.
Most concerningly, my wife’s Coventry funding window has now expired. We are therefore facing both lost interest from the delay and uncertainty over whether she can still obtain the product and return she originally arranged.
Whatever responsibility Yorkshire bears, Coventry’s handling of its own part has been deeply disappointing. Customers should not have to spend weeks acting as intermediaries between two financial institutions to get an ISA transfer completed.
Repeated paperwork, differing explanations and no effective resolution have left me with very little confidence in Coventry’s ability to handle transfer problems. Based on this experience, I would not recommend them.

We have wasted hours in correspondence on calls and in email, and will potentially lose thousands per year in interest transferring from the poor rate with YBS to the better rate with CBS.

YBS and CBS blame one another despite all correct steps being taken.

We are in the process of issuing legal proceedings now.

Helpful staff, who dealt with my business efficiently.

ISA interest rates have gone from market leading to poor. Also, as an existing saver I get 2.8%. If I signed up as a new saver I'd get 3.6%

I’ll always be a Coventry customer. The only quibble I have is that the app, on an iPad, could show more information, particularly when scrolling transactions.

Very easy to navigate around the app to do what I needed to do

Appalling, inflexible unable to recognise people have different needs and left us in a dangerous situation do not use them

Really didn’t like my visit to Birmingham branch, I was made to feel very uncomfortable very unpleasant and unprofessional approach …. Left disappointed and questioning the motive behind what I experienced!

This building society was was great, I joined it because it was in my nearby village and was handy for getting cash.Then it closed . I stayed with it because there was another branch in my nearby town. Then it too closed , it was then 45 minutes to the nearest branch so I gave up and closed the account.

The staff is polite and deal with your enquiry very well.

The app and the experience of using it is straight forward and always simple and reliable

John was an excellent advisor and could not have been more helpful pot patient. He also had excellent knowledge. He promised also to take up.with the call centre the incorrect info given about not being able to.make an appointment.

Coventry seem to me to understand the needs of it’s Members

easy no issues, never a problem

I’ve had an account with the Coventry for years and always done everything on line, I couldn’t find the information I needed, so gave them a call, and experienced great customer service

Staff too slow to serve you a long wait some need to be longer at counter should have appointments

Very helpful to the point in very short time for my new mortgage. Kindly spoken staff, understand well even though my English isn't very good.

The service and professionalism the staff conducted my visit.