Coventry Building Society Avis 

Coventry seem to me to understand the needs of it’s Members

easy no issues, never a problem

I’ve had an account with the Coventry for years and always done everything on line, I couldn’t find the information I needed, so gave them a call, and experienced great customer service

Staff too slow to serve you a long wait some need to be longer at counter should have appointments

Very helpful to the point in very short time for my new mortgage. Kindly spoken staff, understand well even though my English isn't very good.

The service and professionalism the staff conducted my visit.

We greatly appreciate having a local branch so we can do face to face transactions as we are not confident about on-line banking.

EIt's with regret I have to once again write a negative review for Coventry building society
On the 1st of October my mobile app was disabled stating I had put the wrong code in ?? Not possible as my password was saved in Google
I speak to an operator who in fairness was helpful however after trying to re register and trying to confirm new user id the system stated they didn't match despite on the screen they did
I was then locked out and told by another operator I would receive an activation code within 3/5 working days as it's posted 2nd class ??
Never received the letter by the 6th October so I ring them it apparently had never been sent
The gentleman was very helpful and told me a new activation would be sent again within 3/5 days
I phoned today was told the letter was sent 7th October but i have still not received it in the current climate this sort of customer service or lack of it is totally unacceptable it's going to be at least 11 days to sort a simple problem that should be sorted straight away
I look forward to you reaching out with an explanation of how the app became disabled and a reason for the lengthy delay in sending the activation code
Update
The letter arrived to today 11 days after their system locked me out
A bog standard response to the review and expected me to contact them my funds will be withdrawn at the earliest opportunity to a provider offering better rates

Coventry are fine and tend to give reasonable returns on savings. My only complaint is that when my account comes to maturity they insist on moving it to a maturity account which pays less interest and I have to open a new account and transfer the cash from the maturity account to it. It would be helpful if they were to enable me to inform them that I wished to open another account of the same type prior to maturity and then on the due date they just rolled the money over. Lloyds have this facility and it saves time and effort on both sides. Were they to have this facility8 I would award them 5 stars.

Extremely helpful staff and rates are competitive.

I rang Coventry BS as I had a query about my ISA. The call was answered promptly by a knowledgeable member of staff and I was soon able to get the information I needed.

Staff on phones are very helpful with mortgage & savings.
Process very easy

We’d been saving with CBS for a few years before taking a mortgage with them and trust them to look after our savings now we are retired. The staff are always very helpful whenever we need to visit.
I know there are better rates elsewhere however we are happy to remain.

All the staff in the Bicester branch are such lovely people who really go above & beyond to help you and advise.

Friendly. Face to face. Always goes well.

I normally do online transactions, but wasn't sure about something I wanted to do. I went into my local branch and was very pleased they resolved my quandary. They were patient and helpful.

I spoke with ANTONY LEONE in SHEFFIELD branch
Absolutely outstanding service
He went above and beyond explaining process
He was very polite, professional, patient and empathetic to my situation through all the meeting
There should be more people like ANTONY
Thank you so much
Keep up excellent service

It is so easy and simple to use Coventry's online app, even for someone of my age (84). Any problems I have had over the years have been dealt with quickly and sympathetically. Great company to deal with!