Yorkshire Building Society Avis 

The staff were really helpful and having a branch in Cromer was really convenient. The staff saw me almost immediately and sorted out my new bond and ISA. Such good convenience and helpfulness.

Went in and were seen straight away and sorted out what we wanted

Being made wlcome and accepted asfriends rather than customers

I am thouroughly impressed by YBS.

I have an easy access savings account, and when I need to transfer cash out for an unexpected bill, it transfers out wihout issue.

I pay in monthly on pay day, and it always tarbnsfers in with ease.

I opened an ISA and when a better rate camer in, I transferred over with ease.

I had an issue with My Voice, and tjis was sorted within 24 hours.

The app wouldn't allow me to manage account after ios update, and within 24 hours of my query, I received communication they were aware and working on it.

I plan on staying with YBS, as I encounter very rare probelms that are sorted quickly, and I feel my money is safe.

I do not do online banking so was able to open an ISA account at the bank. The lady explained everything to me, sorted all the paper work out even went above and beyond so I didn’t have to go back to the bank the next day.

Easy to open account online. This was followed up by YBS with a phone call. Appreciated contact with a human. Not so easy to find these days.

Excellent service, easy to navigate online system & account suited my needs.

On-line functionality to take out a new account was straight forward and easy to do. The final ISA transfer transaction was quick and efficient plus the follow-up personal contact from my local branch was very welcoming and "warm" in tone.

I do not know why I am getting messages from YBS! Knowing that I still had an active account from several years ago I visited the branch in Portsmouth and was told no account existed. The account pre-dated YBS and unfortunately I no longer have any records after that visit.

I was greeted by the lovely Charlotte at the branch. She was extremely helpful and knowledgeable of the products. Charlotte explained my options clearly and concisely allowing me to make an informed choice opening an ISA account.

Excellent customer service skills Charlotte.

I had a private meeting without time pressures and was fully informed to assist my decision and helped all the way to raise an account. I might have found a better interest rate elsewhere but a truly personal service is worth more.

The 2 staff members I dealt with were very helpful & professional & also very friendly

Everybody was very welcoming and extremely helpful 🙂

A straightforward & efficient online process.

I have recently changed over from Skiptons to Yorkshire Building Society, and it was a seemless transition, I opened a regular Savings account with the help of a young trainee who was excellent with how she performed her task with such confidence, her name was Misty Murray and was ghosted by Ben, it was all explained clearly and I was confident to proceed.

Excellent to have a branch in the middle of Canterbury where you can discuss details and seek help in establishing and maintaining an account. Staff are friendly, well informed and professional.

Banked with these for years. Disgusted in them. Local branch were excellent. New staff. Rude and unhelpful. Switched to Internet. Attempted isa transfer three times. Anxious not to be locked in to a poor interest rate. Chased up several times. Finally I was told it would go through before bank holiday. Just found out they have taken £60 off my interest! Awful to deal with. Call centre terrible, long waits. Closing my remaining accounts. Will be taking this further.