Zanussi Avis 

Vile machine.I absolutely HATE it.Bought for my rental cottage in Cornwall.It always has problem,locking,unable to get in and use it,child lock an absolute pain,when you spin it feels as though the whole house is falling down.Horrible machine,not user friendly,bad reports of it from guests.DO NOT BUY.The only reason I did was because it made a slim version to fit in a small space .Grrrrrrrrrrrr

I have been waiting for over 3 months for a repair on my zanussi hob (I paid for it, they took my money, the repair team said they ‘were waiting for a delivery on the right part’ in July). I am still waiting for a reply, and have been unable to contact anyone to ask, their contact team send me around in circles on the phone. Meanwhile, I still have no hob in mt kitchen.

Relay and Fridge circulation fan both knackered within 4 years. Just Rubbish, avoid

Never buy zanussi fridge freezer & washing machine , absolute trash , I bought new zanussi fridge freezer & washing machine , both broken down after 13 months , don't go anywhere near zanussi , absolute crap

Zanussi Lindo 300 washing machine. Sad to say this was our shortest-lived washer. Small household, previous machines lasted decades, this one started with smoke and terrible racket when spinning after only six years. Had been happy with a previous Zanussi but have swapped brands this time. No point in fixing it due to the complexity of the build and the expense vs a new one.

Product wise - no issues.
Online Support - terrible .
I need to change my password (hack alert) but always 400 error , so cant
webchat 5mins of nothing , then what password ??!!?
then 5 mins nothing - gave up

Zanussi dishwasher. The bottom basket - its wheels fell off the rails. A pain when the basket was full. Had to be manually lifted up back onto the rails, when sometimes the wheels fell off. Clearly, Zanussi designed this and assumed it would be ok in service without proper testing .
I have had great pleasure today in throwing this dishwasher in the scrap metal section of our local recycling. Guess what, it's replacement, a Bosch, has flanges on the basket wheels (like a train wheel) and works smoothly.

We bought a zanussi ZNFN18ES3 with a 2 year warranty. After 2 years and 4months there was a gas leak and we booked a service through zanussi for 200£. The repair lasted 20h!!!! after 20h the fridge stopped working again and they wont refund us!!! MASSIVE SCAM NEVER BUY FROM THEM

Our Bellway house came fitted with Zanussi products (unfortunately), likely as they are the cheapest supplier. The products are the WORST we have ever encountered. The fridge/freezer has been such poor quality from very early on when we first moved in. It’s 6 years old now and has been utterly rubbish quality - a not-so frost free freezer (it’s got more ice than the Arctic Circle), poor quality plastic drawers that are cracked and snapped everywhere, and ice in the fridge! DO NOT buy any Zanussi products, they are dreadful quality.

AVOID

Customer services refused to replaced defective pizza oven handle. Wanted to charge.

would not honour 2 year guarantee

Multiple emails. Obstructive attitude

If I could put 0 Stars, I would.
The way that Zanussi have handled our fridge freezers warranty with repair and replacement claims has been, to say the least, outrageous and disgusting.

We live in a new build home with Zanussi appliances, we’ve lived in the home for 2 years and it’s been built for 3. With a brand new Zanussi integrated fridge freezer. In January 2026 our fridge freezer failed, we were in warranty, got an engineer out through the warranty and they had to replace the compressor, and seal a leak, which is already worrying for an new appliance.

In June 2026, our fridge freezer failed again, lost temperature and completely defrosted the freezer. We put in for a call out repair through warranty, where the engineers came out, did not fix the fridge, then when we requested a re-call as the original matter was not fixed, we were told we are out of warrenty and they can not assist us.

We had to fight through email chains because we could not get ahold of anyone on a phone or the online chat. Only for Zanussi to grant us a “courtesy” revisit because we had filed an offical complaint. We were passed up the “customer care team” to discuss an appliance replacement as engineers have diagnosed its no longer economically fit to repair.

It’s now August 2026. We have been left over a month without a working fridge freezer, we have heard nothing from the “customer care team” and have made our next steps clear to Zanussi that we will be leaving trust pilot reviews, contacting the ombidsman and contacting our housing developer if this matter is not resolved, which is still isn’t.

Awful company and and awful quality of products. Do not ever buy a zanussi, came with our new build and had problems with our fridge freezer and was 10 days out of warranty, thats why they offer only 2 years warranty, as they know their products are awful.

Terrible products! A Refrigerator is suppose to be a one-off purchase, but they intentionally designed their product to keep you in a circle of continous parts replacement. Their freezer drawer is so light and the money spent on replacement is enough to buy a quality refrigerator. I have decided to dump the refrigerator and buy something better. NOT RECOMMENDED.

Been waiting over a month to resolve an issue, which ok is out of warranty on my micro but the engineer did say the fault shouldn’t have happened as it is dangerous

Absolutely horrendous customer service! Reviews and ratings say it all.
Rude and obnoxious customer care staff, who won't do anything to help. Never experienced anything like it. Appliance was just out of warranty, said it would be fixable ordered parts and came out. After actually looking at the appliance properly it isn't fixable and engineer said it was a manufacturers issue that started while in warranty.

Appalling service from Zanussi. I wish I had read through these reviews before paying for a fixed price repair. With the fridge freezer only being just out of warranty, I thought it made more sense to go for a repair rather than purchasing a new unit. Communication was poor between Zanussi/Electrolux and the contractor who came to repair my fridge, with different dates being made available. This resulted in almost a week delay for the repair, and involved me having to take additional time off work. The repair was pointless - a regas that clearly did not solve the problem of the initial gas leak. One week later, the fridge broke again (in the middle of a heatwave - so brilliant timing). I called back to be told that it would be near on another week's wait. The second visit, the engineer didn't even look at the fridge before declaring it written off. He suggested that I would be able to get a new fridge from Zanussi as a result of it clearly being a manufacturer's fault. I was told that someone from Zanussi would be in touch, but 2 days later, I had still not heard. I called up to be told that the team needed finish at 4pm and so I would have to wait until Monday to get anywhere. Today, I have just been told that I am only eligible for £89 refund and £75 off another product that, quite frankly, I will have no faith in, given that the last product has not lasted for an appropriate amount of time. I have also been quoted for removal/fitting costs. All in all, a very costly and time consuming process with poor communication all around. I would steer clear of this service and the products in the future.

The repair service offers an all in fee to repair your appliance but you will be charged an 80 pound call out fee, if your machine is not repairable.

I supplied the make and model details before making the appointment, as part of the process, I was asked for those details: on that basis, I was sold the service.

An engineer attended, scanned the machine, did not open the case, and told me they could not supply any parts for this make and model, therefore the call-out had been a waste of time.

I had travelled an hour each way and waited 4 hours for the appointment.

An £80 call out fee was charged to me, although the repair service promised was not provided.

The part required was standard, a PCB, this is not an unusual part.

When sold the repair I was told that parts would be available and replaced, included.

I was told that if the machine was beyond repair, I would be charged a call out fee.

(The machine is now working.)

The company could have checked if parts were available before sending out an engineer. They chose not to, -at my expense.

Parts are in fact available for this machine, but not official parts from the manufacturer.

I was told that the £80 could be used against the cost of a new machine, but the cheapest new machine offered was more than twice the cost of machines of the same range of quality available at my local electrical store, the same store where I purchased the machine orginally, at less than half the price they are offerring.

This seems like a scam.

I am not surprised at all about the very poor score of the Zanussi repair service. If I could attach the conversation I had with them it would look like a joke between deaf people 😔. Absolutely ridiculous, I think you can book a private meeting with the PM easier than book an engineer for repair with them. If I could give less than one star I would.

Paid £129 for a Fixed Price Repair for my Zanussi cooker. Was advised that a new element had to be ordered for the grill, which caused my house electrics to trip every time I used it. The part had been discontinued but I was never advised, and it has taken TWO AND A HALF MONTHS for them to agree a PARTIAL refund - paid £129 less call out fee £80 = £49..... NOT happy with their service. They don't deserve the one star rating here but unable to give lower rating here.

Disappointed with this company. My fridge freezer given by Bellway developed a fault while still under warranty. They arranged a repair, but the problem was not fixed and the appliance is still not working properly. Despite multiple attempts to resolve the issue, they have refused to replace the faulty unit.
Customer service has been extremely frustrating, and I feel they have not honoured their warranty obligations. A repair that does not fix the problem is not an acceptable solution. I would advise others to avoid this company and consider purchasing from a retailer that provides better after-sales support and stands behind its products.