Zanussi Avis 

My Zanussi washing machine is less the eight years old and works well. But the issue is the rust on the front by the tray and on the side. When I call Zanussi was informed that this is not covered yet it is coming up more and more in reviews as a major issue

I purchased four refrigerator drawers from the Zanussi spare department on May 27th. Ms. Ruth was very polite and carefully identified my refrigerator model. Later, when I received the drawer that had been bumped and cracked, Ms. Ruth did not hesitate to send me a replacement drawer. I greatly appreciate the business practices of the Zanussi spare department and Ms. Ruth's patient and courteous service.

Worst company to buy any white goods.

Fridge freezer not working properly after 2 years. It’s freezing my food that’s in the fridge. End up throwing away a lot of food

Don’t bother buying their products.

They offer an extended warranty but don’t actually cover anything. Lie to make you buy products and do all this registration and upload proof of purchase for no reason.

Don’t bother

Bij Zanussi een vaatwasser gekocht. Net na de garantieperiode bleek de scharnier van de deur kapot. Reden volgens Zanussi: het frontje is te zwaar. Echter is het een zeer regulier frontje uit een keukenzaak Keukensale, waar de vaatwasser ook is gekocht.

Nagezocht en er staat nergens in de handleiding van het product dat er een maximaal gewicht wordt geadviseerd voor het te bevestigen frontje.

Zanussi is langsgekomen. Heeft tegen kosten van €199 de scharnier vervangen en de vaatwasser verkeerd teruggeplaatst (verkeer aan de afvoer aangesloten & niet vastgemaakt aan keukenblok). Gevolg: lekkage en schade vloer.

Na het versturen van meerdere mails hierover verspreid over meerdere maanden nog steeds geen enkele reactie.

Let dus op, bij problemen met je product of reparatieservice laten ze niks meer van zich horen. Zeer klantonvriendelijk en zeer onbetrouwbaar bedrijf.

My oven broke, so I went onto the Zanussi support website to book a repair using the online form. After entering all my details and selecting an appointment slot, I was shown an error message.

I then tried calling customer support, but the automated system said there was an error transferring my call. After that, I tried the live chat feature on the website, but despite being told the wait time was one minute, no one responded even after 15 minutes.

Overall, the experience was extremely frustrating and the company seems almost impossible to contact.

Terrible appliances. Freezer not ever 3 years old and all the draws are broken . The hob is all scratched, tried different hob cleaners and still looks shocking so had to buy covers for it. Buy BOSCH they are the best

Compressor failure after 29 months!!! Having spent considerably more believing Zanussi to be a reliable brand, I realise nothing could be further from the truth. £686 spent for a product that lasted only 29 months. They should be ashamed! Having queried the warranty with their customer service I was told one year only and “have a nice day”. Well that was the cherry on the cake 😡

Rubbish product. The mini microwave/grill/oven unit went into 'safe' mode. Asked ChatGPT - they said this is common with this rubbish manufacturer - and gave a few tips that didn't work. The Zanussi website, unsurprisingly, had never heard of the model number - even though ChatGPT had. So we now have an expensive small cupboard at the top of our over (until that goes to 'safe' mode and then we have to buy a new kitchen. The appliance of some common sense would suggest that nobody wants this feature. We pay extra to cover the costs to pay for the idiots who included this 'feature' - don't buy Zanussi

Dreadful - AVOID. Delayed engineer who spent just 10 mins looking at the fault after waiting for NINE days. Then waited another 7 days for a second engineer who told us we needed a replacement. No level of customer care. No interest in resolving the issue.

I have had an afwul experience with Zanussi, their products are one of the worst on the market. I wouldn't be surprised if this company goes out of business soon and if they don't then they've fluked it, their success is completely underserved.

Haven’t seen 99%of star 1 ratings when I was buying their products .service people never responded to my calls and it’s been 3 months that I have made a request for replacement of parts .customer care has addressed the issue but never got sorted out..request all to be conscious and aware while buying their products..

I bought a oven MOD.ZPV2000BXA
ser nr 40211186 and used no more than 15 times because i am single man and i eat out most of the time.
heating elements have gone on bottom parts.
very poor quality stay away do not buy ovens from Zanussi. i would give 0 stars but there is no option .

We have been without washing facilities for nearly 2 weeks and no resolution on the horizon.

Our washer dryer has now had to be fixed twice at a £149 cost to ourselves. This in itself is quite poor.

Furthermore Zanussi use a company called Pacifica to complete repairs. The company is dreadful. Their staff are incompetent.

Their engineer has caused a problem so the washer/dryer now doesn't even turn on. He has also damaged the cabinet which houses the machine.

I am constantly chasing Zanussi for a resolution and getting nowhere. I'm so upset, we have a young child and a mountain of washing. I'm having to wash clothes in the bath and lean on our neighbours for help.

The customer service is slow and difficult. Nobody is offering a solution and we are left in a worse situation than before Pacifica came to 'repair'.

I'm certainly not going to buy any more Zanussi products for my home.

Utterly shocking products........

I am beyond angry at the mo, as both ovens purchased with a WREN kitchen do not work after a few years. 1st oven broke in the 1st year of purchase, rang up WREN, they said to call the manufacturer, we did, they sent us back to the distributor. UTTER JOKE.

Won't ever USE WREN or Zanussi again.

I had two ovens from this manufacturer, both installed as part of a new‑build property. Within two years, both developed the same structural cavity and enamel failure, making them unsafe to use. This is not consistent with accidental damage or normal wear, it’s a material failure.

Despite explaining the situation clearly, including the new‑build installation details, the manufacturer’s response suggested the full case hadn’t been reviewed. No inspection was offered at any stage, even though the issue occurred twice and involved a structural failure.

The case was closed without any support, accountability, or resolution. Based on this experience, I’ve lost trust in the brand and will be replacing the appliance with a different manufacturer that offers better product quality and after‑sales support.

Trying to get a new filter for my kettle ZEK-1295D but they don't recognise the model No.
Website is rubbish trying to attach a picture of the information under the kettle that doesn't work either what utter rubbish.
Will never buy a Zanussi product again.

Appalling customer service. They don’t understand an English WhatsApp message. Their names suggest that English is maybe not their first language. I won’t buy their products or any in the Electrolux group that are sold in the UK (AEG) If they provided a proper customer service they would have communicated with the high percentage of negative responders.

It is a 1 because it cannot be even below 0.
DO NOT BUY ANY OF THEIR PRODUCT! that is the recomendation. A brand new refrigerator that came with a brand new house never worked properly from day 1 and their service is just beyond useless. They have got a CUSTOMER DISATISFACTION DEPARTMENT, yes, you red well, their customer department seams to have the mission to annoy customers.
Engineers either don't show up or they come out of the communicated hours range. They take their time to send someone to fix things...
Result: we have been nearly 2 months with a refrigerator that doesn't work at all and their interest in solving it as temperatures are rising and we carry on wasting food is 0.
If you are buying a new house, I would double check they are not installing Zanussi products. All you can hope for is problems.

What had happened to this company, 10 years ago I bought their products and they last me 7 years. In the last 18 months I purchased a washing machine - was defective and destroyed my clothes due to a huge gap between the drum and the door - 1 year warranty rhe man came out and said that is the design you should buy a better brand - this was the person Zanussi sent. I kept complaining thst it was a fault until the warranty passed and they said please pay for support. I bought a Samsung with a 5 year warranty and have had no issues. Zanussi I now know what this word means - poor quality products and service - avoid at all costs