Zanussi Avis 

Oven is kl0te. De handleiding klopt niet. Temperatuur onregelbaar. Pizza kan niet gebakken worden. De knoppen werken ook voor geen meter.
Znf21x

Never again will I purchase their products. 20 months ago I purchased an undercounter fridge and freezer. Within a couple of weeks I had the freezer replaced for a faulty one. Now unfortunately, and out of warranty now the fridge has stopped working. They seem to be of substandard quality. A very unhappy customer😡😡

I paid £149 for the "Fixed Price Repair" - providing serial numbers and error codes. Based on this Zanussi knew the oven parts were no longer stocked and no repair would be possible. Still charged me £80 for the pleasure (providing only a 'partial refund').

Customer service rude and unhelpful as expected based on all other reviews.

Another month and still not repaired! They sent me an appointment on a Friday evening through a text message for the following Monday a 6am! I called back and the engineer team was closed! Then they booked me yet another appointment for the following week on Tuesday and obviously when I called the day before just to confirm it (very little trust on Zanussi by now!), oops! The appointment is now for Thursday! I took a day of work to have the appliance repaired! Disgusting! So be aware aside the appliance it self the repair centre is as important if not more! Don’t buy Zanussi!

Got a Zanussi 9KG 1400 Spin Washing Machine | ZWF942F1DG less than 18 months ago. We had various problems over that time, then it finally stopped working. The Zanussi engineer wouldn't be free to call to the house to fix it for a few days so we got our own engineer. The engineer came out and told us it was a complete dud and would be only good for the bin, there were so many things wrong with it. (His invoice notes: Callout charge for Zanussi freestanding washing machine -
*There are numerous issues with this appliance and its only from 2023. The drum is damaged, therefore the belt is
not sitting on the spider wheel correctly. The machine keeps cutting out after a few seconds and the inside is
covered with lots of unexplained dust. Far too many problems in a machine of this age.)
Given we had already waited 5 days since it stopped working and we needed a machine immediately we had no choice but to buy a new machine with no prospect of compensation or refund from Zanussi or the shop unless we went throught their 2 week assestment period. Avoid Zanussi if you can. The engineer said the same. Buy cheap buy often should be their moto.

I've always considered AEG a top-tier brand in Europe, but my experience has completely changed my perception.
My new home uses an AEG dishwasher, and its cleaning performance was already disappointing. To my surprise, it got even worse after two years! The machine broke down shortly after the warranty expired. I tried to fix it using the troubleshooting methods provided on the official website, but to no avail. I had to contact the service department and schedule a technician. The online booking immediately charged me £169, and the appointment was set for February 18th. Unfortunately, the technician didn't show up all day, and I received no notification. After much effort, I managed to find the customer service phone number and requested another appointment. I specifically mentioned that I couldn't take phone calls due to work and preferred email communication, but they still contacted me by phone, which significantly disrupted my work.
They rescheduled the appointment for March 10th, but again, the technician didn't show up without any notice. Both times, I took time off work to wait for the technician, but they failed to appear, wasting two days of my unpaid leave.
As of today, March 18th, I still haven't received any response or follow-up. This has been incredibly frustrating and disappointing. I hope someone from AEG can address this issue promptly and provide me with a better experience with their products and after-sales service.

On 20/03/2025 I raised an enquiry, which was not responded to until I chased a response over a week later, regarding a faulty Zanussi oven lightbulb which stopped working less than 4 months from the date of purchase. The previous oven lightbulb worked for 2 years before it stopped working. Under the Consumer Rights Act 2015, a product is legally required to "last a reasonable length of time". This was clearly not the case with the product I purchased (order number 2803385929, dated 10/11/2024). The customer service over the phone and over email thus far has been unhelpful and unreasonable. Despite multiple emails and calls with the customer service team over a one week period, no refund has been processed for the faulty product. Very disappointing. Do not buy Zanussi or Electrolux.

I purchased from Wren a new kitchen end Nov last year, including a Zanussi hob. It was late installed around Christmas and I got to start using the new kitchen and Zanussi hob late January. After just a couple of regular uses of the hob it got scratched. I registered my product online. I lodged a complaint online in February and received a notification that I would be contacted with two days - which never happened. Yesterday I reached out to the online chat for Zanussi and a rude person wrote they do not cover scratches and marks, and that I should contact Wren.

Reading these reviews here I can tell that Zanussi is run by rude and dismissive personnel. I have asked for the transcript to be sent to me but the person refused and sent me to an email address to ask to be emailed to me.

Then of course it is the quality of the product which only after a couple of uses got scratched. The product is under warranty and now I need to chase different stakeholders involved. I would not recommend Zanussi products or dealing with their staff.

I purchased a Zanussi induction cooker which was advertised as 'high quality' and cost £829 just under 3 years ago. About a month ago the Control Board developed a serious fault, which caused all the hobs to stop working. The fault has now been repaired at a cost of £149. I'm currently trying to recover this amount plus consequential losses and damages from the retailer, John Lewis PLC.
This is the second Zanussi cooker I've purchased which has developed a serious fault to the Control Board. I will definitely not buy another Zanussi cooker, and I would stay well clear of their products.

I purchased an electric blanket from the Zanussi store on Amazon (23/12/24). The electric blanket stopped working after using for six weeks. I’ve emailed Zanussi twice and Zanussi hasn’t responded to either email. I just want a full refund for the electric blanket, but how do I get it when Zanussi doesn’t bother answering their phones or respond to their emails. Absolutely awful customer service!!

If I could give zero I would.
Product arrived broken (fridge clear basket), having spoken to the company "AS A GESTURE OF GOODWILL THEY WILL REPLACE IT" - what nonsense as when you buy something online & it arrives damaged you are entitled to a replacement.

Brought an under counter freezer as part of a kitchen refurbishment 4 years ago. There's no damp in the kitchen and this is in the corner with space all round, under a work surface. Cannot believe how the bodywork has rusted. Dreadful and need to replace. Too late to report but wld never buy from this company again. Shoddy goods. I have photos.

Would be zero star if it was possible
Awful customer service if you have an issue you will go round in circles with this company without the outcome you tried to achieve.
Faulty appliance and they are no help
Will never purchase any Zanussi products again

Spent £700 on a fridge freezer, just day's before Christmas.
Bottom drawer of freezer cracked within first week but still usable.
Been very busy working as a nurse and studying for a master's so not had chance to ring and report.
The drawer has now broken, they will not replace free as I didn't report in the first 30 days of use.
Wanting £50 for a new draw to replace on a item that is 7 weeks old, I expect fridge freezers to last year's not weeks!!!!!!
Absolute piece of junk, avoid there products I will never buy from them again.
Customer service very poor just kept repeating 30 day ruling at me.

£281 TO CHANGE A LIGHT BULB IN MY ZANUSSI FRIDGE, ABSOLUTELY DISGUSTING!!! If the (LED) bulb fails you have to change the entire thermostatic sealed unit. £191 for the new unit and £90 to have it fitted. The fridge, (only 5 years old) brand new cost just £800!

Terrible and Rude Customer Service.

PURCHASED IN 2023. INITIALLY ALL SEEMED O.K. NOW IT WILL NOT WASH THINGS IN THE CORNERS OF THE RACK.PLATES AND CUTLERY STILL HAVE BITS ON THEM. I USE THIS OVERNIGHT,BUT IN THE MORNING I HAVE TO RUN ANOTHER PROGRAMME TO FINISH CLEANING THE POTS.
WARRANTY WAS ONLY FOR 12 MONTHS. NOT GOOD ENOUGH.
SPOKE TO AEG/ZANUSSI. NO HELP UNLESS I PAY FOR AN ENGINEER TO CALL.
THIS DISHWASHER WILL BE LEAVING MY KITCHEN IN A SHORT TIME. TAKEN TO A GREAT HEIGHT AND DROPPED ONTO CONCRETE. I HATE IT.

If I could give zero stars, I would! Our Zanussi hob exploded two weeks ago, and their so-called customer service has been nothing but a nightmare. No help, no urgency, just false promises.

- No engineer visit despite multiple calls. They keep saying someone will come, but no one has shown up.
- False promises of repair – every time we call, they say it’s being arranged, but nothing happens.
- Two weeks without a working hob – no cooking at home, and we have kids in the house!
- Completely useless support staff – they don’t care, they don’t help, and they just waste time.

This company is an absolute disgrace. If your safety and time matter to you, stay away from Zanussi!

Would not buy anymore washing machines from Zanussi as the spinners are realy bad just a waste of time you have to spin 2 times and it still comes out wet have always bought this make but this one is terrible everything has to have 2 spins so would not tell anyone not to buy makes it very costly to run will change brand next time they need to look into this as my sisters is the same she will not buy again as well

Our old washing machine ( still looks brand new inside and out ) bought in 2011 for a household of 2, has been moderately used and cared for but developed a small PCB fault.
I contacted their " support " ( LOL ) live chat just wanting to know that if I gave them the details could they tell me its fixable in which case, how? or tell me its had it, so go buy a new one.
After giving all the details, the agent told me to look " inside the microwave door for the serial number "....not sure how the two are connected so naturally I didnt look inside the microwave.
She then told me to try turning the water supply off for a few hours.
Support staff could not give a rats, she was unhelpful and wasted 50 mins of my day.
I didnt see the point in paying a min of £150 for a repair man who according to her might not be able to fix it being an old machine, when a brand new like for like is £250 to collect.
Zanussi, your machines are great, but your support staff suck