Zanussi Avis 

Bought my microwave oven which cost me over £400. less than eight months later it started making a loud noise and not working. so an engineer was sent out and supposedly fix the problem only for three months later for it to stop working with the same problem again. So I called up the Zanussi and was informed that because my microwave is now out of warranty that the problem would now cost me £150 to fix. for me I think it screams terrible quality for an applies to be breaking down so soon after buying a new whilst also the fact that the problem eight months in obviously wasn’t fixed properly otherwise it wouldn’t have broken down three months later again, I don’t see how anyone can have faith in an appliance when you encounter problems so soon after buying. customer service was disgusting and not very helpful.

I bought an integrated fridge MODEL: ZRDDN18FS1 from John Lewis within the 2 year guarantee the light started to fail and it started to leak. Zanussi do not think these are manufacturing problems and treating them like issues I the consumer needs to deal with. Because I am now out of warranty I have to purchase a new part and WAIT FOR IT because I am changing my kitchen before they can get an evaluation done (despite tonnes of emails/calls taking up hours of my time and proof in photos they have received) they do not think they have to deal with the leaking fridge that they can wash their hands from the problem!!!

What a complete shambles, ordered a repair and paid around £180, passed to a 3rd party company who said they need to order parts which took 3 weeks and now they are rescheduling the appointment as no engineers to fix my microwave, i have kids in the house and no microwave for over a month, i called customer service only to be told too many calls in the queue and call back later, i am fed up!

This is the worst manufacturer of fridges known to Man.

We bought a new build flat two years ago. All the other 28 flats in our block have the same fridge as ours. 28 of them have had problems.

They have been out to fix ours four times in the last two years. The same problem went wrong yet again and they’ve asked me to pay to fix it. I’m totally outstanding by their stupidity.

WARNING DO NOT BUY!!!!!!!!! Stay away!!!

The induction hob turns off ALL the time if one small drip of water falls off a saucepan lid. So you have to stand waiting for it to reset to turn on all your hob plates again. Or if you happen to be doing something else when it turns off you come back to find you have to wait for dinner for a unknown time because it has turned off in your absence. It is a nuisance and I cannot recommend their induction hob to anyone who does not want to stand watching guard over their hob all day.

terrible service,
ordered a part on the 22nd Jan, had a email next day saying it had been dispatched , its now 31st Jan and now told it hasn't even been dispatched and the first email was sent in error.
what a total shambles and now told we can't cancel the order as its been processed
i want a refund!!

Oven gaat vanzelf aan; ook midden in de nacht (!!!) Volgens de monteur was dat een veel voorkomend probleem. Hij ging de keuzeschakelaar vervangen. Deze werd echter vervangen door een schakelaar zonder nulstand, waardoor het heel lastig is de oven precies uit te zetten, zeker als je slecht ziet bent. We hebben daarom een klikaan klikuit schakelaar gemonteerd, omdat we niet het risico wilden lopen dat de oven weer midden in de nacht aan zou springen (en het hele huis zou afbranden).

We hebben daarom gevraagd een originele knop te monteren. Toen begonnen de smoesjes. het zou de nieuwe standaard zijn, de knop was niet op voorraad, er mistte een pinnetje. Na twee maanden was de oven nog steeds niet gerepareerd, terwijl het benodigde onderdeel gewoon op de website van Zanussi te koop staat.

Bij de derde afspraak kwam de monteur niet opdagen. Na zelf bellen met Zanussi en meer dan een half uur in de wacht te hebben gestaan komen ze aan dat de monteur ziek is.

Hierop hebben we Zanussi in gebreke gesteld. Er werd ons bezworen dat een week later alles hersteld zou worden. Maar 10 minuten voor de afspraak de telefoon: het onderdeel is niet op voorraad en moet helemaal uit Duitsland komen...

Via de rechtsbijstand hebben we geëist dat de hele oven onder garantie wordt vervangen. Daar hebben ze uiteindelijk wel aan voldaan, maar het totaalplaatje is natuurlijk schandalig slecht.

We kopen voortaan onze apparatuur wel bij de Ikea. Die geven 5 jaar garantie en doen niet moeilijk als er iets stuk gaat; dan wordt het gewoon vervangen. Daar kunnen ze bij Zanussi nog iets van leren.

Moved in to a new build November 2025 integrated kitchen fitted with zanussi products induction hob has been faulty from day one on 26th December sparks from hob and fuse amp blown unable to use first engineer from Pacifica came spent all of 5 minutes in my house and said I needed a new part week later another engineer comes to put a complete new circuit board in tells me the previous had burnt out and he had never seen anything like it toddles off for me to discover on next using it he has connected it wrong meaning when putting the front hob on the back one comes on I have phoned zanussi on a regular basis demanding a new hob as it's only 2 months old and already on my 3rd visit from the useless engineers I have been asked for £75 not sure what for told it is only under warranty for the first 28 days 😳 even though it is registered and under guarantee I am now waiting for the 4th engineer we weren't given a choice of make unfortunately when kitchens were fitted obviously construction company went for the cheapest pile of crap zanussi sell and how they have managed to team up with Pacifica is beyond me another cheap unprofessional rude low intelligence team who haven't got a clue what they are doing I hope but I doubt the CEO of both company's read these reviews chances are they wouldn't touch their own products with a barge pole

Bij deze combimagetron van Zanussi moeten telkens de ovenbakplaten uit het apparaat verwijderd worden, omdat de magnetron anders totaal onbetrouwbaar is en slechts plaatselijk verwarmt. Het gelijkstellen van de klok is onmogelijk. In het boekje staat dat ik naar 'het menu' moet, maar dat is er helaas niet. Ik heb inmiddels alle instructiefilmpjes van Zanussi en op YouTube bekeken, maar blijkbaar heb ik een niet-bestaand model gekregen, want de enige klokken die ik kan zetten, zijn de kookalarmen. Gewoon, de dagklok instellen op het juiste tijdstip: onmogelijk. Bloedirritant.

Zanussi gas cooker
Useless would not buy again
Distribution of heat in the cooker is rubbish
Cleaned it and a piece fell off
Turns off mid use and gave gas engineer out twice already
Need him out again as turning off and seals are flapping.
Only had cooker since March 2024!

Shite!
Less than 7 month old integrated fridge freezer, plastic drawer already cracking near handle. Contacted Zanussi as under guarantee, not covered!
Presumably because they know the cheap plastic rubbish is not strong enough.
So they then send you back to the retailer! How is it their fault?
Sharp practices ever I saw it.
Total bollox.
Get your act together Zanussi look at your rating on here??

Shocking product. Black heat top oven. That doesn't cook properly. Doesn't get to temp . Top grill is rubbish because of black heat.
We thought grill was broken. But zanussi said. No that's black heat. It's working fine.
Will never ever buy zanussi again as long as I live.
Bought through wrens

Zanussi Oven Review: Disappointing Performance

I regret purchasing the Zanussi oven, as it has been nothing but a frustrating experience. The main issue is that it burns food on one side while leaving the other side undercooked, no matter how carefully I adjust the trays or settings. Baking is an absolute nightmare—cakes consistently come out raw in the middle and burnt on the outside, making it impossible to achieve any decent results.

I’ve tried following the manual, experimenting with different temperatures, and even adjusting cooking times, but the problem persists. It’s clear that the heat distribution is uneven, and the fan (if it’s supposed to help) is doing little to nothing. For a brand like Zanussi, I expected much better quality and reliability.

This oven has turned something as simple as cooking and baking into a stressful and wasteful endeavor. I would not recommend it to anyone who values consistency and ease in the kitchen. It’s disappointing, and I will be looking for a replacement. Save your money and avoid this ovens

I have a 2 year old Zanussi Hob (part of the Electrolux group) which leaked gas from a failed elbow joint in April this year, causing my house to fill up with gas. Their approved supplier Pacifica came out to repair the joint and deemed the appliance safe.

Approximately 6 months later I spent a week away only to come back to find my house full of gas, a wave of it hit me upon opening the door. Pacifica the approved supplier have attended my house but found the leak was not present. However, they did say they can't find a leak but can't rule out and intermittent leak from a valve or similar.

In both incidents I had to call Cadent and British Gas who came out and confirmed the leak was coming from the gas hob. They then cut the gas off in order to avert and explosion.

Electrolux are now taking the stance that due to a leak not being present when their supplier has been called out, that there is no leak. Although their supplier can't rule it out. Therefore, they are actively putting people's lives at risk!

I am absolutely disgusted my the lack of corporate responsibility this business shows. Their willingness to put lives including childrens lives at risk.

I am writing this review to express my profound disappointment with the Zanussi which is now part of AEG
and Pacifica repair company service I have received regarding a recent repair appointment for my dishwasher. Despite multiple efforts to resolve this issue, the process has been fraught with inefficiency and poor communication, causing considerable inconvenience and frustration.

3 failed attempts, 2 Cancelled and Rescheduled Appointments and a no- turn up, with a journey that last almost two months.
Unsolicited Sales Call pushing me to buy a new expensive machine with the same features and energetic efficiency as my old dishwasher.

Zanussi freezer stopped working - contacted customer service to report and requested a review for repair.
Nothing but stress and frustration since then !
I paid 800 euro for a tall drawer freezer less than 4 yes ago - have a family of 6 to feed.
It's now two weeks to Christmas and still no progress....reported on the 8 October- 10 weeks later.
The most arrogant unprofessional engineer covering galway - doesn't have the decency to contact and update his customers.
Contacted customer service 6 times for an update on where the part and engineer has disappeared too !!
Engineer will not answer calls, messages or emails. Nobody in customer service seems to care about this and keep getting fobbed off !
Never ever ever will I touch Zanussi product again...and everyone I know on social media will be told this also.
Will most likely need to find money to buy another freezer as we cannot live without one any longer.... very, very angry, annoyed, frustrated customer!!!

I bought a Zanussi ZOHNX3K1 Oven few months ago, the knob came off on first use and because it's made from plastic it is not covered under warranty. Not happy with the purchase and would never buy a Zanussi product again.

So, I phoned Pacifica on 27th November as our Zanussi fridge freezer, which is only 7 months old, completely stopped working. The earliest they could send an engineer was today, 11th December, so have been without their fridge freezer for 2 weeks. I received an email yesterday confirming we would receive a text today with a 3 hour window letting us know when the engineer would call. So, it’s 19.10 in the evening, no text, no email and no Pacifica engineer. It’s bad enough that we had to wait for 2 weeks before an engineer could call but to then be a no show with no explanation is appalling. It’s such a shame Zanussi and Electrolux don’t partner up with a more reliable and efficient repair company as it looks really bad for them, as they are recommending them. So I have no idea as to when an engineer will arrive, will it be before Christmas, who knows?

AVOID. wanted £149 to replace tiny spring in cooker knob which I reluctantly agreed. Appointment was booked 6 weeks later. I drove 108 miles to meet technician. Didn’t turn up. Company then told me they couldn’t get the part and need to reorder. I’m pretty sure they were lying.

Well over a week ago I contacted zanussi to be told 1st...I had wrong department(number listed on my oven paperwork??) I was transferred and I explained the new build o purchased had one if their oven and hobs. The gas ring of one had given up I did not want a repair in case it was unrepairable and wastevof call out fee as warrenty had expired. Instead I wanted a price for a replacement and fitting. I was told someone would email me a list of options and priced. Never happened. Thanks for the diet plan. As I've waited so long without the gas ring that I've lost 10 stone during the wait moral of the story DONT BUY ZANUSSI..
DON'T CONTACT ZANUSSI obviously there is no one there