Zone Broadband Avis 

I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when they do which I think we’ve spoken to them three times in 3 years over about 300 calls overall they just don’t care and lie to you. Our router is out of date and was told 3 times we’d have a new one sent out and never did. They are so unprofessional and I don’t know how they get away with even being a company.

Unfortunately, our experience has been extremely disappointing.

We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a further seven weeks.

The most frustrating part has been the lack of communication. Support calls are rarely answered, messages are left but not returned, and emails often go unanswered. Since we managed to report the current issue seven weeks ago, we have received no meaningful update or indication of when the service may be restored.

The prolonged outages and lack of support have left us with little confidence that the problem will be resolved, so we are now looking to switch to another provider.

Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, there is often no one available to answer the phone, leaving customers without any meaningful help.

Service and customer service gone awful in last year.
They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addressee gone away". I checked with CISAS and Zone is not one of their companies. So that was a complete waste of time and Zone's website is incorrect. Not covered by Communications Ombudsman either. In other words, there is no external complaint service. I've contacted Ofcom because this is ridiculous. Minus stars.

I was with a small local provider who transferred us to Zone when they closed down, as Zone is a small ethical outfit, based in the UK. I loved that I could speak to actual named people who understood rural service. I'm frustrated that what started off well ended up utterly awful. No landline for 6 months despite paying for it. Zone failed to send me the correct router to get VOIP for 5 months. Broadband ok but not great speeds as rural and when it goes down no compensation from Ofcom as not signed up to that service. I've now changed supplier and it is faultless. I wish I'd not given Zone so many chances to sort out their mess and provide me with the service I was paying for.

Zone Broadband has been extremely disappointing. Despite multiple attempts to contact them by email and phone, we received no communication at all. We had no access to our account or bills, and there was a complete lack of support or interest in resolving the problem. This level of service is simply unacceptable.

Absolutely shocking business. Shocking customer service. Nobody every answers the customer service phone line. NEVER USE THIS BUSINESS

After week 3 of trying to contact someone for business purposes we have yet again hit a dead end. Your phone line rings out, we were assigned to Chris Watson who has disappeared off the face of the earth. We have suppliers involved and yet nothing! Absolute joke of a company! If we are told one more time you are changing systems after 6 months….. all we need is a human from your company to answer an email… which we have sent 8+ an called every single day for 2 weeks!

Extremely poor service – no internet for over 4 weeks

I am extremely disappointed with the service I have received from Zone Broadband.

My broadband has not been working for over four weeks, and despite sending multiple emails and attempting to contact their support team several times, I have received no response and no resolution. The lack of communication from this company has been incredibly frustrating.

I work from home, and the ongoing failure of my internet service has had a serious impact on my ability to do my job. Because of this situation, I have been forced to spend additional money on mobile data just to try and continue working.

To make matters worse, a replacement router was recently sent to me, but it also does not work. The network still does not appear and I remain without any functioning broadband service.

After more than four weeks without the service I am paying for, and no meaningful support from the company, this situation is completely unacceptable.

I have now formally requested that this issue be resolved immediately and that I be compensated for the costs I have incurred due to the lack of service.

At this stage I cannot recommend this provider to anyone based on my experience.

My WiFi has been down for a week now tried calling several times I have emailed them several times no one has got back to me

When setting up they answer straight away quick enough to take the money off you but once settled they disappear
Absolutely discusting behaviour

Internet doesnt work customer service non existent avoid if can!

No wifi for days and absolutely impossible to get hold of anyone on their customer service team. The call doesn’t even ring, I’ve tried 13 times today to get hold of them and it almost seems like the company just doesn’t exist because there’s seemingly no one to answer phones. If someone from the company sees this, PLEASE contact me. The lack of wifi is a serious issue for our jobs where it is essential to work from home

I have had no Internet with my provider Zone Broadband since Thursday 5th February. I have emailed without response a few times, and have been unable to speak with anyone multiple attempts . This company has become unreliable and not recommended.

WiFi has been down for 5 days, reached out to them and heard nothing. They don't even answer the phone.

Terrible, Internet has been down for 4 days with no word from zone. Theyre impossible to reach over the phone, it just rings out. Interesting how it shows they have accounts overdue on companies house

No Internet for 4 days this is the second time now. Last time it went down I had no Internet for 3 months. Customer service there is none.

Don’t waste your time and money with this company. Internet is down for few days now and no attempts to fix it. They don’t reply to emails or answer the phone. Customer service is non existent.

They dont even deserve one star. No one answers the phone, emails. Nothing. I am unable to work because of this

Awful customer service , my internet has been down for 4 days and I haven’t been able to get in touch with anybody. Phone line is constantly busy & no response to emails. Avoid using them.

One of the worst companies I’ve had the displeasure of having to try to contact. They don’t reply to emails, don’t charge correctly. Was sent the wrong WiFi package which was meant to only be temporary but a year in and still not been rectified. It’s a nightmare trying to call them as no matter when you try, all agents are always busy and there’s random service outages, which again trying to contact them for information related to service outages is a waste of time. If you’re looking for broadband use literally anyone else.

I would give zero stars if I could. We moved into a building where Zone Broadband is the only internet provider. Before moving in, we phoned them and, after multiple attempts, finally got through to an advisor who took payment and confirmed our router would be sent out. It’s now been a month and we still haven’t received anything, despite sending numerous emails and calling every day trying to reach someone. I work from home and have had to go to a café daily just to do my job. Absolutely awful company.