Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, th... Voir plus
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Lisez les avis des autres
I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when... Voir plus
Unfortunately, our experience has been extremely disappointing. We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a furth... Voir plus
Service and customer service gone awful in last year. They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addres... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- aussi dans
- Entreprise de réseautage commercial
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Opérateur téléphonique
- Service internet et téléphone
Écrit par l'entreprise
We are Zone Broadband. We are an Internet Service Provider catering for Residential, Business and Wholesale customers throughout the United Kingdom and Northern Ireland.
Coordonnées de contact
Communications House, Lintonville Terrace, NE63 9UN, Northumberland, Royaume-Uni
- 0330 135 9663
- hello@zonebroadband.co.uk
- www.zonebroadband.co.uk
1,5
Mauvais
91 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Day Twelve
Day Twelve, no internet.
The most atrocious company. The phone lines are just an automated voice message saying they’re “working tirelessly”(doubtful) and then hangs up. Emails ignored, social media inactive, and no timeline as to how long this will last. Even our landlord is refusing to reimburse any of us for the amount of data we’ve used trying to go about or lives as usual. I’m ready to pull my hair out at this point.
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience caused by the ongoing internet outage and the challenges you’ve faced in trying to reach us.
We understand how disruptive this situation has been and sincerely apologize for the lack of communication and clarity regarding the timeline for resolution. Providing reliable service and maintaining open communication are priorities for us, and we regret that your experience has not reflected these standards.
Your feedback is invaluable and will be shared with the relevant teams as we work to improve our processes and ensure better outcomes for those we serve.
Thank you for bringing this matter to our attention.
I would not recommend this broadband…
I would not recommend this broadband company to anyone. We have had no internet for nearly 2 weeks and their customer support team are shocking. Absolutely no communication on the national outage nor any mention of when this issue will be solved. They recently discovered the outage issue has something to do with the lines feeding into the buildings, but still no idea when the internet will be back up and running. If there was a rating for 0, that would be my score out of 5.
23 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the internet outage and the challenges you’ve faced with communication during this time.
We understand how frustrating it can be to experience service disruptions without clear updates, and we sincerely apologize for the impact this has had on your daily life. Providing reliable service and maintaining open communication are priorities for us, and we regret that your experience has not reflected these standards.
Your feedback is invaluable and will be shared with the relevant teams as we work to improve our processes and ensure better outcomes for those we serve.
Thank you for bringing this matter to our attention.
Worst broadband you ever imagine using…
Worst broadband you ever imagine using in England.
Zonebroadband has been down for 8 days in my apartment and there is no direct communication from Zone, Zone has not even been responding to emails and calls to their support and no communication on timeline of resolution
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for taking the time to share your experience. We sincerely apologize for the disruption caused by the prolonged internet outage and the lack of communication during this time.
We understand how important reliable connectivity and clear communication are, and we deeply regret that your experience has not reflected these standards. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve our services and responsiveness.
Thank you for bringing this matter to our attention.
Worst provider I've ever had.
National outage of internet for a whole week. Updates about the outage don't give a timescale of how long this will last, however they are more than happy to keep mentioning how this was out of their control. Anytime I've contacted regarding other issues, the issue usually resolves itself before getting a response from customer support. Worst internet provider I've ever had.
20 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the internet outage and the lack of clear communication during this time.
We understand how frustrating it can be to face service disruptions without a definitive timeline for resolution. Additionally, we regret any dissatisfaction you’ve experienced when seeking support for other issues. Providing reliable service and prompt customer support are priorities for us, and we deeply regret that your experience did not meet these expectations.
Your feedback is valuable and will be reviewed by our team as we continue to work towards improving our services and communication.
Thank you for bringing this to our attention.
Rubbish
Rubbish, no Internet for 4 days and no one answers calls. Need removing and customers refunding!
18 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the internet outage and the difficulty you’ve experienced in reaching our support team.
Providing reliable service and maintaining open communication are priorities for us, and we deeply regret that your experience has not reflected these standards. Your feedback is important and will be shared with the relevant teams as we continue to work on improving our services and responsiveness.
Thank you for bringing this matter to our attention.
So poor
So poor , no internet for 5 days , when you call them no answer they have cost me my job absolute horrible customer service won’t even let you calm them to opt out as they are not responding to calls
18 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for taking the time to share your experience. We deeply regret the inconvenience caused by the internet outage and the challenges you’ve faced in reaching our support team. We sincerely apologize for the frustration and the impact this has had on your professional life.
Providing reliable service and timely support are priorities for us, and it is clear that we have not met these expectations in your case. Your feedback is important and will be shared with the relevant teams as we work to improve our responsiveness and overall service experience.
Worst service
Worst service ! The internet is down for 5 days now! They had a representative phone number you could phone they have now disconnected this and won’t speak to you ! I’m paying for a service they can’t provide there been no information or help!
A shambles of a company.
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the internet outage and the difficulties you’ve faced in reaching our support team.
Providing reliable service and maintaining open communication are priorities for us, and we deeply regret that your experience has not reflected these standards. Your feedback is invaluable and will be shared with the relevant teams as part of our ongoing efforts to improve our services and responsiveness.
We appreciate you bringing this matter to our attention and apologize for the frustration this has caused.
It’s been 4 days without internet and…
It’s been 4 days without internet and no response into when the outage will be resolved. Absolutely shocking for some of us who work from home this isn’t good enough.
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the internet outage, particularly for those who rely on connectivity to work from home. We sincerely apologize for the lack of updates regarding the resolution timeline and the impact this has had on your routine.
Providing reliable service and transparent communication are important to us, and we regret that your experience did not meet these expectations. Your feedback will be shared with the relevant teams as we work to improve our services and ensure better outcomes in the future.
Thank you for bringing this to our attention.
12 days no internet, no customer service to call, no email responses
I originally gave a 2 star review 5 days into an outage, with some hope that the company would see the negativity and find some way to communicate a timeline to their customers. It is now day 12 and you still can’t call anyone, the emails go unanswered just like the web form, the whatsapp is an unrecognised number and their social media accounts haven’t been active since 2022.
It will be interesting to see what they intend to do once it’s all fixed, it seems most other ISP’s are part of the compensation scheme detailed on the Ofcom website, where the first 2 days of an outage get you a credit of £9.76, then every day thereafter you are credited an additional £9.76 until 30/60 days have passed.
At 12 days that’s £107.36 any decent ISP would credit back, without any form of communication to customers they are losing all the good will in the world. For shame.
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your detailed feedback with us. We deeply regret the continued inconvenience caused by the internet outage and the lack of communication you’ve experienced during this time.
We understand how frustrating it must be to go through such an extended period of disruption without clear updates. Reliable connectivity and timely communication are of utmost importance to us, and we deeply regret that your experience has not met these expectations. Your feedback regarding the impact on customer goodwill is valuable and will be reviewed by our team as we work to improve our services and responsiveness.
Thank you for bringing these matters to our attention and for taking the time to provide such thoughtful and constructive feedback.
The internet is always having issues
The internet is always having issues. Outage every other month and it doesnt get resolved the same day it takes 3-4 working days. For people who wfh it can get frustrating. The customer representatives never have an answer to when it will be resolved either
13 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for taking the time to share your experience. We sincerely apologize for the recurring internet issues you’ve encountered and the delays in resolving outages. We understand how frustrating this can be, especially for those who work from home and rely on stable connectivity.
Providing reliable service and timely resolutions are important to us, and we regret that your experience has not met these expectations. Your feedback regarding communication from customer representatives is also appreciated, and we will ensure this concern is reviewed as part of our efforts to improve.
We value your feedback and will use it to identify areas where enhancements can be made to better serve our customers in the future.
No broadband service for more than…
No broadband service for more than three days and they just said 'discovered an issue outside of our control'. It is terrible for no network for such a long time! How could it take so long to fix it???
15 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the extended broadband outage and the frustration it has caused. We understand how vital reliable connectivity is and regret that this issue has taken so long to resolve.
While some challenges may arise that are beyond immediate control, we recognize the importance of timely solutions and proactive communication. Your feedback is invaluable, and we will ensure it is shared with the relevant teams to help us improve our response times and service reliability moving forward.
Thank you for bringing this matter to our attention.
Completely Unreliable.
Absolutely terrible service, Barely get to speak to anyone and when you do get through is further automation. More problems than a chocolate light bulb, One positive the speeds are higher than advertised. But that's if they bother getting the service up and running. It's like they have a singular engineering apprentice trying to work out server problems for the entire company. Would avoid especially if you have important work and need constant Web access. Give brief updates not explaining what is wrong either and seem to get another automated response if you attempt to email them.
12 juin 2024
Avis spontané
Réponse de Zone Broadband
Thank you for sharing your experience with us. We deeply regret the challenges you’ve faced with our service and the frustration caused by limited communication and recurring issues.
Providing reliable connectivity, clear updates, and responsive customer support are priorities for us, and we sincerely apologize that your experience has not met these expectations. We value your feedback regarding areas of improvement, and it will be shared with the relevant teams to help us enhance our operations and customer experience moving forward.
Very poor service and constant issues
Very poor service and constant issues, customer service terrible and I would not recommend this company to anyone……AVOID
7 juin 2024
Avis spontané
Réponse de Zone Broadband
Hello and thank you for getting in touch regarding your experience. We are sorry to hear that you appear to have had a negative experience with our services and would like to look into your issues further, however as you have not left a reference number or responded back to our further information request we are unable to investigate further - please reach out to support@zonebroadband.co.uk as we cannot seem to locate a AJ on our Records.
Terrible
totally rubbish ISP don’t waste your time, spend your money elsewhere as Zone Broadband are terrible
12 janvier 2024
Avis spontané
Réponse de Zone Broadband
Hello and thank you for getting in touch regarding your experience. We are sorry to hear that you appear to have had a negative experience with our services and would like to look into your issues further, however as you have not left a reference number or responded back to our further information request we are unable to investigate further - please reach out to support@zonebroadband.co.uk as we cannot seem to locate a Steve Marsh on our Records.
Zone Broadband
Zone Broadband - Looks good on paper, but in reality, is anything but. Spoke to someone to give bank details for bill payment via. direct debit, then recieved invoice to pay bill. No replies to numerous messages regarding how to sign up for an account, as it seems you cannot make one via website. Never responded to enquiries regarding compensation, because of late connection due to faulty first router/mismatched settings. Also for anyone who likes to have control over settings on the router, Zone do not allow the customer to have access to router settings. Customers have to contact customer services for any changes which defeats everything as they never reply to you. I could go on but....
24 mai 2024
Avis spontané
Réponse de Zone Broadband
Hello and thank you for getting in touch regarding your experience. We are sorry to hear that you appear to have had a negative experience with our services and would like to look into your issues further, however as you have not left a reference number or responded back to our further information request we are unable to investigate further - please reach out to support@zonebroadband.co.uk as we cannot seem to locate you on our Records.
Would not recommend
Would not recommend not what it says on the tin slow kept losing connection
8 mai 2024
Avis spontané
Réponse de Zone Broadband
Hello and thank you for getting in touch regarding your experience. We are sorry to hear that you appear to have had a negative experience with our services and would like to look into your issues further, however as you have not left a reference number or responded back to our further information request we are unable to investigate further - please reach out to support@zonebroadband.co.uk as we cannot seem to locate a Dean Bonner on our Records.
Absolutely horrendous company
Absolutely horrendous company. I have had nothing but issues since I joined the company. The customer service was appalling, the service has been terrible at best and trying to sort anything out regarding my money has been nothing short of pathetic. I am an old man and feel like I’ve been duped by these crooks, almost like someone at the top has been fiddling the accounts and they are using vulnerable people to make their money back up!
21 mai 2024
Avis spontané
Réponse de Zone Broadband
Hello and thank you for getting in touch regarding your experience. We are sorry to hear that you appear to have had a negative experience with our services and would like to look into your issues further, however as you have not left a reference number or responded back to our further information request we are unable to investigate further - please reach out to support@zonebroadband.co.uk as we cannot seem to locate a you on our Records.
Excellent Customer Service!
Excellent customer service from Chris Kendall!
Chris was knowledgeable, he was very friendly and he was certainly patient! He went above and beyond to try and help me fix my situation, in what ways he could before he had to send out an engineer. Even though the issue ended up being such a simple fix and was an error from my end he was completely understanding of the situation.
Thank you Chris!
13 mai 2024
Avis spontané
Réponse de Zone Broadband
Thank you for your wondeful feedback. We strive to support our customers in an understanding and impartial way. We are pleased to hear that your situation was resolved and appreciate you being here :)
This is the very best broadband we have…
This is the very best broadband we have ever had the good fortune to have installed in our home.
There is not one aspect of it from installation to running that we can fault.
Would we recommend them to any prospective new customer looking for a reliable broadband supplier and service?
Too right we would.
27 décembre 2023
Avis spontané
Réponse de Zone Broadband
Thank you for your lovely feedback, Rodney - its very much appreciated. We strive to provide a high quality service and expert support and we appreciate you being here!
Zone broadband installation
We had zone broadband installed on 2nd November, on a recently installed MS3 network in Hull.
The lads who fitted the line and equipment were, very professional and tidy in their work.
After a small problem with connection to the network, (as its a new fibre optic network) we are up and running,
The cost of the packages is great as well.
I am very impressed not only with the speed of the broadband, also the customer support I received from them was excellent, no massive wait when calling them.
I would and shall be recommending them.
Thanks
Mr John Marling
2 novembre 2023
Avis spontané
Réponse de Zone Broadband
Thank you for your lovely feedback, John - its very much appreciated. We strive to provide a high quality service and expert support and we appreciate you being here!
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