Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, th... Voir plus
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I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when... Voir plus
Unfortunately, our experience has been extremely disappointing. We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a furth... Voir plus
Service and customer service gone awful in last year. They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addres... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- aussi dans
- Entreprise de réseautage commercial
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Opérateur téléphonique
- Service internet et téléphone
Écrit par l'entreprise
We are Zone Broadband. We are an Internet Service Provider catering for Residential, Business and Wholesale customers throughout the United Kingdom and Northern Ireland.
Coordonnées de contact
Communications House, Lintonville Terrace, NE63 9UN, Northumberland, Royaume-Uni
- 0330 135 9663
- hello@zonebroadband.co.uk
- www.zonebroadband.co.uk
1,5
Mauvais
91 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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This is the worse broadband ever!
This is the worse broadband you can ever get. They tried to charge me connecting fee of over £100 twice. When I confronted zone broadband, I was told they made a mistake. and offered me £10 compensation.
If I did not notice this, I would have paid twice.
In less than 2 months of useless services, the router completely stopped working of a Friday. No one to contact via telephone on weekend. I was told I had to send an email, with what? i ask myself an internet that is not working?. I asked to cancel this contract and am told I have to pay for, a full year UPFRONT FOR A SERVICE THAT IS NOT FIT FOR PURPOSE, a useless service. Say away from this company.
They would not let me cancel this contract. They can offer me another useless router in one week. so in the main time I will have no internet.
Very unprofessional. The cheap, useless router will probably stop working in no time. Do not waste your money.
30 juillet 2018
Avis spontané
Réponse de Zone Broadband
We are so sorry to hear you didn't have the experience that we strive to provide! it does make us sad to hear, although the experience you had was rare and resolved it saddens us non the less. We are always looking for ways to streamline, improve and provide high-quality, top-notch services and support to our national customers and thank you for the time you were with us!
Honest & Trustworthy ISP! !
Cannot fault Zone Broadband in anyway, great service, brilliant communications! Definitely recommend these guys!
16 juillet 2018
Avis spontané
At last reliable internet
At last a reliable internet and telephone company. I switched to zone because I was fed up with the same old internet providers and the rubbish they come out with when the internet is not working the way it should be. The along came zone broadband. Fantastic. Internet is solid with.no disconnection and downtime..just what people want at last.
I would really recommend them to all my friends when they need to change internet providers. Keep up the good work...
29 janvier 2018
Avis spontané
Réponse de Zone Broadband
Thank you for your lovely review :) it's always good to hear from our customers.
Zone broadband…
Zone broadband - a really knowledgeable and upto date company with very informative and friendly staff,I would recommend this company to everyone
29 janvier 2018
Avis spontané
Honest, quality broadband
Fast broadband with friendly and knowledgeable staff. Happy to recommend their services.
29 janvier 2018
Avis spontané
Other companies need to take note...
Makes a change seeing a genuine, honest and reliable provider come to the telecoms market.
Like everyone, I was sick to death of all the regular providers and took a chance on Zone, since then I've never looked back.
Keep doing what you're doing guys!
11 janvier 2018
Avis spontané
Réponse de Zone Broadband
Thank you, Stephen! right back at you!
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