They made it very easy to open a wrestling store and have parents/members order from it. Quick responses and great customer service!
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Lisez les avis des autres
We recently outfitted our youth wrestling team with these singlets and couldn't be happier. The quality far exceeds the price point; they're durable, comfortable, and perfect for the sport. What reall... Voir plus
Very difficult to communicate with the correct people. Calling, texting, emailing all seemed to take forever. Because of this, our team order arrived after our state tournament. We paid for rush shipp... Voir plus
Customer service was difficult this year but they were quick to reopen the store whem we needed additional orders. We did have problems with several orders that were not resolved and therefore have se... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Xtreme Pro Apparel is what you envy when you see other teams in their gear! We offer custom gear for a wide range of sports. You name the sport, we make the gear! Fully customizable art means unique designs made specifically for your team. Gear made by athletes means it will fit and look like it should! Competitively priced and solidly made in Colorado, USA, with outstanding turnaround times! First in the nation to offer neon glow-in-the-dark printing! We can set you up with a team store for easier ordering. We offer sample size kits, mats, medals, & belts, as well as special awards and trophies unique to your event. Large-format vinyl printing for team banners, stickers, car wraps, helmet decals, and more!
Coordonnées de contact
13015 County Road 16, 80621, Fort Lupton, Etats-Unis
- 303279316
- orders@xpagear.com
- xpagear.com
4,0
Bien
186 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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The experience was great
The experience was great, great custom singlets. Only thing that could be better is to be able to talk with someone when you order custom gear. That was a pain. But other than that the rest was great. Great art designers and fast response from art designer through email.
29 mars 2021
Avis spontané
Poor communication
I bought 3 items and received 3 items. The problem is one of them was the wrong singlet and the wrong size. I emailed in an attempt to fix the problem however after 6 days there has been no response.
After 2 weeks Customer Service has contacted me and has promised to send the correct singlet. I have updated to a 3 star and will update again once I receive the correct singlet.
28 mars 2021
Wow what a great singlet my son loved…
Wow what a great singlet my son loved it!!! Honestly I think I love it more! I want to give a special thanks to Alex who went above and beyond to get us the singlet in time for a our state tournament. Even though we went 0-2 that day, with his new singlet on we were winners!! Thanks again.
Forever customer!
23 mars 2021
Great communication and amazing shoes
Great communication and amazing shoes. Along with fast shipping! Very very satisfied!
23 mars 2021
Great Product
21 mars 2021
Great experience
Great experience - package arrived in a timely manner, and my child loved the shorts he received. Totally worth it...
17 mars 2021
The item we purchased had excellent…
The item we purchased had excellent quality and good fit!
10 mars 2021
Great product
Great product, great quality. Excellent response to my e-mails, friendly. It's obvious their product is custom made with each order, the singlet and compression shorts fit tight and comfortable, the material doesn't snag, the graphics are clear, color is great. Prices are reasonable. I also noticed that I paid like $9.00 for "standard shipping" but was upgraded to 2nd day air at no cost and oddly, when I placed the order, I thought that $9 was pretty stiff for shipping three singlets.
7 mars 2021
Great Quality, Slow Customer Service
Worst customer service I've ever experienced. Ordered a singlet for my daughter's birthday, the sizing chart said it would fit kids 51-65 pounds...my daughter weighs 53 pounds and she can barely get the thing on and off. I've sent 2 requests for an exchange and have received 0 response. I have called the number numerous times and apparently there is never anybody that works for this company that can actually solve problems, they will just take your number down and say they will call you, which 3 weeks later they still have not even with me calling them back daily. DO NOT BUY FROM THIS COMPANY!
UPDATE: After a month they finally got back to me and the customer care representative was very friendly and helpful. The singlet is of great quality but unfortunately her wrestling season was mostly over before they got back to me. Also, the sizing chart definitely runs small bc my now 55 pound daughter fits in their youth large which is supposed to be 65-80 pounds.
Note: In their reply to this review they claim they sent a return label which is 100% false. I unfortunately had to come out of pocket an extra $15 to ship this back to them to fix their mistake.
11 décembre 2020
Réponse de Xtreme Pro Apparel
Hi Patrick,
Thank you for taking the time to share such a detailed review about your recent experience at Xtreme Pro Apparel. We are disheartened to hear that many elements of your online shopping experience were disappointing to say the least. We truly apologize for the inconvenience it has caused you.That is certainly not the level of service we strive for. It looks like some time has passed from the time when this review was written, and one of our customer care team members has been in contact with you. We would still very much like to take the opportunity to speak with you further about your experience and make it right. We’d be happy to replace the singlet for the correct size and fit. Please view the email we have sent. We look forward to hearing from you.
Sincerely,
The XP Team
customercare@xpagear.com
Note: We've had recorded correspondence back and forth with this customer via email. We've done everything we can to rectify the situation. The customer is trying to send back an old singlet to the wrong business address. We provided a return label and he's taken months to get this done.
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