Ich habe das erste Mal bei yourasteria bestellt und ich bin rundum zufrieden! Der Ring ist einfach wunderschön, sehr gut verarbeitet und hat meine Erwartungen mehr als erfüllt. Der Kontakt mit dem Ver... Voir plus
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Lisez les avis des autres
I bought a ring from JewelryAsteria's shop over on Etsy! Aside from their outstanding craftsmanship (seriously, the ring is gorgeous), they kept me updated on the item's status all the way until deliv... Voir plus
I had a very pleasant experience with this company and I definitely recommend them! They have a passionate team that puts a lot of effort and attention into their craft to create unique and delicate j... Voir plus
Great customer service! They made sure everything went well with receiving thing ring I ordered for my daughter. It is beautiful and she loves it! I would definitely order from them again and refer th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
YourAsteria is a Ukrainian jewelry brand which creates handmade jewelry in silver, rose gold and yellow gold plating, 14k and 18k white, yellow, rose gold, platinum. Worldwide delivery. Lifetime warranty and 24/7 online support!
Coordonnées de contact
Etats-Unis
- yourasteria.com
4,7
Excellent
611 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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The manifeste could be folded or covered
The labeling on the box could be more discreet, it nearly blew the cover. Otherwise it all looks good.
22 juillet 2026
Avis spontané
Réponse de yourasteria.com
Thank you for your feedback! We’re glad everything arrived safely and that you’re happy with your order. We really appreciate your note about the box labeling and will keep this in mind to make our packaging more discreet in the future. We hope the surprise was still a success!
Beautiful!
It's my dream ring! It took almost 2 months from the date I ordered for it to arrive but it was worth the wait. The seller was very communicative when I reached out.
7 juin 2026
Réponse de yourasteria.com
Thank you so much for your lovely review! We’re incredibly happy to hear that this is your dream ring and that it was worth the wait. We truly appreciate your patience with the delivery and your kind words about our communication. We hope your ring brings you joy for many years to come!
The ring that was made looked great
The ring that was made looked great. They would also message me throughout to update me on the shipping and if I had any questions along the way. The ring arrived after about a month because it is handmade and it had to ship all the way to the United States. The box came in good shape with no damages.
23 juillet 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your thoughtful review! We’re very happy that you love how your ring turned out and appreciated the updates throughout the process. Thank you as well for your patience while your handmade piece was created and shipped to the United States. We’re glad it arrived safely and hope you enjoy it for many years to come!
First Class Jewellery & Service
I would highly recommend this company and have no doubts if you feel worried about dealing with this poor war torn country. My experience in dealing with 'Your Diamond Ring' on 'Etsy' has been first class. The communication was excellent and this company kept me informed of the whole process. I had a few questions to ask, and the excellent customer service team were very prompt in their reply. No delivery date was given, which was fine for me, and the ring took about 4 to 5 weeks to get to Britain, so bear this in mind when ordering. I thought this was very quick when you think the ring has to be made, then shipped from Ukraine to Britain. The jewellery is wonderful and excellent quality, I purchased an engagement ring and it is exquisite, it looks so delicate and the sparkle from the diamond is amazing, and what a magnificent design, well done to everyone involved. As I've said at the start of this review, I would highly recommend this company, you will not be disappointed with the whole experience.
I will be returning to purchase the wedding ring..... if she say's 'Yes'!!
24 juillet 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your trust in our team and your understanding of the time needed to handcraft and ship your ring from Ukraine to Britain. We’re delighted that you were happy with our communication, service, craftsmanship, and especially the design and sparkle of your engagement ring. Your support means a great deal to everyone involved in creating each piece. We’ll be keeping our fingers crossed for a “Yes!” and would be honoured to create the wedding ring for you too!
Réponse de yourasteria.com
Thank you for your feedback! We’re very happy that everything with your order was perfect. We truly appreciate your patience with the delivery time, as each piece is handmade and shipped internationally from Ukraine. We hope you enjoy your jewelry for many years to come!
No updates on shipping problems
We ordered a ring from the website in December but unfortunately it never came because of the problem with customs in my country. Since in has been sent back to Ukraine they reassured me they will update me on the order so they can try and send it to a different address but since April the update is nowhere to be seen. I have been patient but the two emails I sent in June and July have not been responded to. It's now almost August and the ring I ordered and paid for in December is just nonexistent.
3 novembre 2025
Réponse de yourasteria.com
We are very sorry for this experience and especially for the lack of response to your recent emails. While the original delivery issue was caused by customs and the parcel being returned to Ukraine, you absolutely should have received clear updates from us afterward.
We understand how frustrating it is to have been waiting since December, and we sincerely apologize that communication stopped while your order remained unresolved. Please contact us once more with your order number so we can locate the returned parcel immediately and arrange the best solution, whether that means reshipping it to a different address or discussing another appropriate resolution.
We truly appreciate how patient you have been and would like the opportunity to finally resolve this properly for you.
A wonderful business!
Bought rings from them multiple times. The products are of great quality, and the experience has always been pleasant. Will surely shop here again!
9 juillet 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your continued trust and support! We’re very happy to hear that you’ve enjoyed both the quality of our jewelry and your experience with us each time. It truly means a lot to have returning customers, and we’ll be delighted to create something special for you again in the future!
Excellent business all around!
This business is excellent and I highly recommend purchasing jewelry here. I ordered my engagement ring and wedding band from YourAsteria and I could not be happier with the products. The seller was so pleasant to communicate with and provided stellar service. I cannot say enough positive things about this business and their jewelry!
1 juillet 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your incredibly kind words and recommendation! We’re honored that you chose us for both your engagement ring and wedding band. It means a lot to know that you’re happy with the jewelry, our communication, and the service you received. We truly appreciate your trust and wish you many wonderful years enjoying these special rings!
Beautiful ring
Beautiful ring, excellent quality, well crafted, I’m happy with it and would definitely buy from this shop again.
Highly recommended.
3 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your wonderful review and recommendation! We’re delighted that you’re happy with the quality, craftsmanship, and beauty of your ring. We truly appreciate your support and would be very happy to create another special piece for you in the future!
Start to finish I felt they were…
Start to finish I felt they were professional, well spoken and in the end the product was dainty and beautiful. I am happy with the product as long as my daughter keeps it from water, which is the only thing that I did not get a response on, that concerned me a bit. It came with a cloth to shine it up which was a nice add. For the cost I would hope water would not affect it as much as I am sure she will no doubt have it in water at some point. Other than the water comment on there information package with the ring, which I am sure is just precautionary, I find the team and product overall worth the investment. It is a beautiful ring.
26 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your thoughtful review! We’re delighted that you love the delicate design and craftsmanship of the ring, and we truly appreciate your kind words about our team. We also apologize that your question about water was not answered. The care note is mainly precautionary — we recommend avoiding prolonged exposure to water, chlorine, soaps, and chemicals to help preserve the ring’s finish and appearance for as long as possible. Thank you again for your trust and valuable feedback!
Really great jewelry
Really great jewelry, as in the pictures. Thank you for this great service
17 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you!
Stunning beauty and quality
I ordered a ring with which to propose to my girlfriend. She’s an incredible woman who warranted something that reflected her unique beauty and quality. The ring didn’t disappoint. Stunningly intricate, delicate and uniquely beautiful. She said yes! 🥰
12 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for sharing such a special moment with us! We’re truly honored that you chose one of our rings for your proposal, and we’re delighted that it felt worthy of such an important occasion. Most of all, congratulations to you both — we’re so happy she said yes! 🥰 Wishing you a lifetime of love and happiness together.
They communicated very well through the…
They communicated very well through the whole process and my ring is beautiful!
15 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your kind review! We’re very happy that you love your ring and had a great experience with our communication throughout the process. We truly appreciate your support and hope you enjoy your ring for many years to come!
My favorite jewelry shop!
I love Your Asteria! Wonderful customer service and great quality jewelry that isn’t overpriced! It’s one of the few stores I feel confident ordering rings from online. Sizing is accurate and I know I’m receiving exactly what’s shown in the pictures. The seller is very communicative and kept me updated on the status of my order. Highly recommend!!
19 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your amazing review and recommendation! We’re truly happy to know that you feel confident ordering from us and that you’re pleased with the quality, fair pricing, accurate sizing, and communication throughout the process. Your trust means a lot to our team, and we’re grateful to have you as a returning customer. We look forward to creating more beautiful pieces for you in the future!
Great customer service
Great customer service. The ring is beautiful. Very feminine and small. Just what I was looking for.
22 mai 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your lovely review! We’re delighted that the ring is exactly what you were looking for and that you love its delicate, feminine design. We truly appreciate your kind words about our customer service and hope you enjoy your ring for many years to come!
The ring is more than I expected
The ring is more than I expected. Very beautiful and very dainty!
19 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your lovely review! We’re delighted that the ring exceeded your expectations and that you love its beautiful, dainty design. We truly appreciate your support and hope you enjoy wearing it for many years to come!
Communication is top-notch
Communication is top-notch, I received continuous updates about the ring I had ordered. I can only recommend the store, they are professionals, and the ring is beautiful as well.
1 juin 2026
Avis spontané
Réponse de yourasteria.com
Thank you so much for your kind review and recommendation! We’re very happy that you appreciated the communication and regular updates throughout your order. It means a lot to hear that you were pleased with both our service and the ring itself. We truly appreciate your trust and support!
Wunderschöner Ring und super Verkäufer
Ich habe meinen Ring da bestellt und der ist so so schön.
Ich hatte Probleme mit meiner Lieferung, so, dass mein Paket verloren gegangen ist in Deutschland.
Mir wurde schnell ein Neues angefertigt und zugeschickt.
Ich habe mein Paket schnell erhalten dieses Mal.
Ich kann den Verkäufer nur empfehlen und zu dem Einge sage ich nur wooow.
5 juin 2026
Avis spontané
Réponse de yourasteria.com
Vielen lieben Dank für Ihre wunderbare Bewertung und Ihre Empfehlung! Es tut uns sehr leid, dass das erste Paket in Deutschland verloren gegangen ist, und wir freuen uns umso mehr, dass der Ersatzring schnell bei Ihnen angekommen ist. Es bedeutet uns sehr viel zu hören, dass Sie mit unserem Service und vor allem mit Ihrem Ring so glücklich sind. Wir wünschen Ihnen ganz viel Freude damit! ✨
Return issue but overall perfect
Overall the ring is perfect which is what truly matters, shipping to me was quick and rather easy besides a check in on where my tracking number was. The only issue was I purchased the wrong size and the return process took about 3.5 weeks and I received less money than was originally shown on their site for returns.
15 avril 2026
Réponse de yourasteria.com
Thank you for your thoughtful feedback! We’re very happy to hear that you love the ring and that the original delivery went smoothly. We’re sorry that the return and resizing process took longer than expected and that the final refund amount caused some confusion. International returns can sometimes involve additional shipping or transaction costs, but we always want these details to be clear. Please feel free to contact us with your order number, and we’ll be happy to review the refund calculation and explain it in detail. Thank you again for your patience and for sharing your experience!
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