Today was great ! Shyann and Kay was absolutely fabulous:) definitely made sure me and my girls didn’t go thirsty!!!’ Go See those beautiful girls
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Lisez les avis des autres
I placed an order for a dog car bed which looked just right for my dachshund on the 4th June 2026 and I still have not received it. I have tried to contact the company several times with no success.I... Voir plus
Signed up because I have an EXTREMELY simple need--a medication that my cat has used before to calm her during travel. After the long process of joining (where they asked the same question multiple ti... Voir plus
Meds don't work. Fuzzy plays games when attempting to cancel subscriptions. Beware, fuzzy does not send confirmation email when cancel. SHADY BUSINESS PRACTICES UPDATE. Now fuzzy is fighting my... Voir plus
À propos de l'entreprise
- Vétérinaire
- aussi dans
- Clinique vétérinaire
- Dresseur d'animaux de compagnie
- Magasin d'articles pour animaux
Écrit par l'entreprise
Behind every healthy pet is a happy pet parent. Get the care your pet needs with Fuzzy. All pets have their own personality and unique health history. From independent cats to grade A clingers, anxious pups to fearless fidos, Fuzzy delivers expert care and vet-curated products tailored to your pet. Fuzzy Vet Expertise In Your Pocket On call 24/7 for your questions, big and small. If your dog keeps staring at the wall, ask Fuzzy about it. When your cat's not eating like they used to, we'll help you through it. With over 750,000 consultations performed, we've heard it all. Don't be shy. At-Home Pet Health Training We'll answer the questions you have as a new pet parent, plus ones you haven't thought of yet. From how to brush your cat's teeth to how to deal with a dog's upset stomach, Fuzzy's Pet Care Fundamentals Course will help you master pet parenting. Curated by Vets It’s hard to know what to get with a million pet products around. Fuzzy vets have hand-picked treats, meds, shampoos, at-home tests and more to ensure you're only getting the best for your pet whether or not you’re a member. Our Veterinary Team Understands Them to Help You Always available via 24/7 Live Vet Chat, our Fuzzy vet team can help with all issues- big or small. Through curated, vet-recommended health supplements and a mobile app that personalizes pet care, help is just a click away. Our founders, Eric and Zubin, have been there as pet parents themselves. The idea behind Fuzzy began when Zubin rushed his pup Mo to the emergency vet. After 7 stressful hours, he left with a $2500 bill, only to learn the luxated patella could have been treated at home.
Coordonnées de contact
160 Spear St, 94105, San Francisco, Etats-Unis
- help@yourfuzzy.com
- yourfuzzy.com
2,4
Bas
346 avis
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Check this out your pet shall never be…
Check this out your pet shall never be the same
I will like to rate over 5 stars
Keep up the good job
16 mars 2022
Avis spontané
This app is literally a life saver…
I got the Fuzzy app because my dog had been sick and I really wasn’t getting answers when I would call the vet. It was 3 AM and some thing just didn’t seem right, so I got the app and was able to upload pictures. Not only did they respond immediately but they made suggestions and put a treatment plan together for me that I could follow from home. They checked up on us in less than 48 hours. The vets and the product team are so friendly and empathetic! So worth it! Thank you to the Fuzzy team!
16 mars 2022
Avis spontané
Danielle was very helpful in assisting…
Danielle was very helpful in assisting me. She made sure to understand the reason for reaching out and made sure I would get taken care of. She was very friendly and overall a pleasant experience!
11 mars 2022
Avis spontané
Excellent experience
I was helped by Diane C. and I had a wonderful experience. Diane is very personable and the customer service is excellent!!! I felt comfortable that she cared and understood my situation completely. I would definitely recommend Fuzzy and Diane to anyone with pet needs.
10 mars 2022
Avis spontané
Kevy's an all-star
Kevy's an all-star — not only did he help me better understand the offerings of my Fuzzy subscription, but he reactivated my account, too! 10/10 customer service! 🌟
8 mars 2022
Avis spontané
Dr Abbi was so insightful
Dr Abbi was so insightful and so amazing she had me in awe of how knowledgeable and pleasant she was I was very nervous and her vibe and energy help me realized that we are doing the right thing. This app was by chance because I didn’t know what to do thank you so so much!!
7 mars 2022
Avis spontané
Great service even though delayed shipment
Great service even though shipping was delayed (shipping problems everyone is having across the country) Gave us a discount for being patient. We'll definitely be using Fuzzy more often
5 mars 2022
Avis spontané
Great customer service
Great customer service, thank you and will continue to shop at Fuzzy!
4 mars 2022
Avis spontané
Taylor was friendly and knowledgable
Taylor was friendly and knowledgable. She gladly answered all of my questions and concerns! The package arrived sooner than expected! Very happy!
4 mars 2022
Avis spontané
HORRIBLE THIS IS OVERSEAS SCAM
HORRIBLE THIS IS OVERSEAS SCAM! I ORDERED DOG FOOD CAUSE IT WAS CHEAPER THAN CHEWY THEY RAN MY CARD 2 WKS LATER NEVER RECD ORDER NEVER RECD ANY INFO THEY FINALLY CREDITED CARD! DO NOT USE ANYTHG OVERSEAS CROOKS. SCAM. DO YOU WANT AN OVERSEAS VET TO TREAT YOUR DOG ?? LOL THIS IS A JOKE!!!
4 mars 2022
Avis spontané
Réponse de Fuzzy
Hi Gail, thank you for providing us your reference number. We have connected with our team and confirmed that your order has been cancelled and refunded. We sincerely apologize for the issues.
Many of our pet food suppliers and partners have been experiencing massive delays or fulfillment issues due to the pandemic and global supply delays. In this instance, they had not updated their inventory and our warehouse team was unable to locate the best methods for notifying impacted customers so that we could help you with a vet-recommended replacement or refund more quickly.
Fuzzy is a fully remote team. While some of our Vet or Member Support Teams members are based outside of the US so we may more easily provide full 24hr support for our members, we are a US company with most team members across all departments working and living here in the states. We've been working from home since the start of the pandemic and are not an overseas scam by any means. While we apologize for the delay and fulfillment issues, our team has made operational adjustments and added language to our pet food supplies pages so we may proactively notify customers if similar issues may occur in the future.
We are a growing company and coming through for our pet parent members means everything to us. We're not sure if you are aware, but the vet industry has some of the highest burnout, depression, and suicide rates of any industry in America and all caps cussing emails and berating customer behavior like that with which you expressed towards our team is not something that helps any situation improve. While we understand we did not meet expectations here, and will work to improve for the better, we also wish you the best and humbly ask you to remember the human beings running the businesses and day to day operations for any company or online experience you engage with in the future. Being kind is always an option and we wish you and your pets the best.
<3 The Fuzzy Team
Question answered
Charvet took care the question I had about my account. He was helpful, insightful and has excellent customer service skills.
4 mars 2022
Avis spontané
Great Prices and Excellent Service!
Just finished a chat for help with my first order. Awesome customer service! Quick response and easy to work with. Also, very major bonus, their dog food prices are very competitive, beat Chewy and Petco. This is my first order and I plan to continue for the long term!
3 mars 2022
Avis spontané
I ordered dog food a month ago and I…
I ordered dog food a month ago and I still haven’t even received shipping information. It’s frustrating expecting dog food to come in and then scrambling a few weeks later when running low and realizing it never came in. I gave 3 stars because customer service has been quick to respond and I was refunded half of my purchase price. However, I still have not received tracking info to show the product has even shipped. I did reach out to customer service about this issue once before today and was told “I will contact the seller and expedite shipping.” This does not appear to have happened. I’m a little concerned they’re trying to collect money and not send a product.
3 mars 2022
Avis spontané
Réponse de Fuzzy
Hi Meghan, thank you for contacting our team about this.
Many of our pet food suppliers and partners have been experiencing low inventory, shipping delays, or other issues and our team has passed your feedback along so that we may work to proactively notify customers better if inventory levels have not been appropriately updated. We sincerely apologize for the delay and would be happy to have our vets take a look and personally suggest or recommend alternatives we can get to your door ASAP for your pet, or have our team issue you a full refund ASAP. Please chat with Fuzzy member support via the button on our website or phone number in the footer.
All the Best,
Fuzzy
Taylor in Customer Service …
I worked with Taylor and she was quick to respond and very helpful!
2 mars 2022
Avis spontané
KEVY P Was amazing tonight very helpful…
KEVY P Was amazing tonight very helpful we will continue to but form this company we have a 7 year old Great Dane and needs this special food thank you
1 mars 2022
Avis spontané
Fast response
28 février 2022
Avis spontané
Excellent customer service
I can not believe how extremely helpful, knowledgeable and courteous this company’s customer service is. I am beyond pleased. Definitely recommend Fuzzy.com to all pet parents. Very impressed.
26 février 2022
Avis spontané
Matt M
Matt M. Was extremely helpful and provided a wonderful customer experience. He deserves a raise! He showed empathy for my pup and myself.
25 février 2022
Avis spontané
Taylor went above and beyond to help me…
Taylor went above and beyond to help me with an issue, and she is the reason I went from wanting to cancel my subscription to very happy customer!
Thank you so much Taylor! You rock!! If I could give you 10 stars, I would!!
25 février 2022
Avis spontané
Excellent Customer Service
Taylor N really went out of her way to help me today. She understood my problem and was respectful and kind.
24 février 2022
Avis spontané
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