Fuzzy Avis 

I have a 110lb Cane Corso that refuses to get in the car, and if you do get her in she poops EVERYWHERE. At the end of every winter her ears get so inflamed generally I can treat them at home. Not this time. I just happened to come across fuzzy in a Google search for a at home visit from a vet. The initial set up was easy, but the initial wait was long, like overnight long. Which you get notified throughout your wait. After work the next day I got back on the chat, and i was seen fairly quickly. We did a zoom call, she looked over Luna. She was very nice and professional. She prescribed her 2 medications. One that will be delivered Monday and 1 can pick up at Walmart today. The whole thing was a pretty great experience, I didn't have to fight with Luna to get her in the car. I didn't have to pay a vet to come here, who knows what that would be. The whole visit cost 138 dollars. Obviously this isn't for life threatening situations but for common things it's great!

Do not use. Just go to a vet. I spent 7 hours waiting in line then my dog was misdiagnosed and given the wrong medicine. When I asked for a different medication I had to repay for my visit and waited in line again. The medicine was very expensive the first one was 65 and the second 85. I'm still waiting on my second script to come in the mail. Next time I will just go to the vet and get my meds that day. Fuzzy has potential but it's not there yet.

I had an excellent experience with fuzzy.com. Still trying to recover financially from the pandemic and don't have money for big vet bills. Fuzzy.com was a blessing! Dr. Pickett was very helpful and explained everything. My kitty has an aural hematoma and needed a compounded steroid - not easy to find! Eve in customer service went ABOVE AND BEYOND to help me find the medication from a company that would ship overnight rather that getting it from fuzzy, which would have taken a few days. I am very pleased with the experience I had with this company.

Had a good visit with the vet. She gave me suggestions regarding my pug that I had not thought about. The entire process took about 30 mins. I would use this site again for help.

Well at the beging of the process it seems to be a good choice but after your done seeing the vet.. And the need for medication asap it is a huge nitemare and. Nitemare that resulted in my dog passing away. THE complete truth is and what this company fails to say is that the medication in which your pet needs will be delivered in 2 -3 business days and even when you make all the calls and locate the medication in your area they make sure to let you are a number in a line and they will serve younehen your number is up. They had 6 hours to call my dogs script in before the pharmacy in my area closed. I called several times telling them the the pharmacy was going to close and I got the same answer. I asked for the scripts so I myself could go to my local pharmacy and was denied. From the vet to nurse to the people whom call the script in All are educated around PARVO illnesses and that what the needs are and how treatment needs to start asap or it will end result in death of a pet dosnet get treatment still not anyone made an y attempt or followed through with make sure my dog had what he needed... I mean hospitals doctors offices emergency rooms all have multiple patients with multiple medication needed to be prescribed and they seem to get patients what they need when they need it and they dont have to wait for 5 -12 ;hours for that scripts especially being life threatening... This place dosnet at all care about your pets wellbeing or there outcome they are more out out for you to meet vet hundreds of miles away from your area and EXCPECT you to go through they pharmacy and get there medication delivered in 2-3 day and when you cant go that long you go in to there list and they expect 5 - 12 hours to call a script in ... No urgent situation period accommodated for my reason just a number on there
get around to it .... DO NOT FALL VICTIM IF THIS PATHETIC ONLINE VET IT WILL FAIL YOU!!! DONT TRUST THEM WITH YOU PETS WELLBEING .. BECAUSE THAT WILL FAIL YOU AND YOU BELOVED PET. THINK TWICE Before Using THIS COMPANY YOU DONT WANT YOUR PET TO FALL IN THE TO LATE NUMBER.. LIKE MINE DID!!!!

I do not know how they got 4 stars! I had to pay 30$ to even start the chat. Waited 2h to start the chat. Then another 90m wait time to start the line for video consult. All this at 9pm....i needed something very simple. You cannot do anything but stare at the phone app...while waiting...
Save your money!!

What an amazing visit with Dr Bryce today. I’ve never done this before and my dogs a bit of a handful. He was so helpful and understanding I couldn’t ask for anything more. From start to finish I was finished under an hour I live on a fixed income so cost is always an issue for me. The Dr went over several options with me and really listened to my concerns. I will tell everyone how pleased I am with this service. Customer for life. Thank u so much.

Fuzzy.com must be a absolute joke. Attempted multiple times after paying to consult for a pet problem. Get a message we're experiencing longer then normal wait times. 3 days and still waiting... After multiple attempts to chat.
Contacting my CC company and disputing the change for no service provided. Buyer beware.

Their messaging system is absolutley horrible tech for a company that relies on a chat-based business model. I waited for days for an answer and have asked the same question many times with no response. I don't know if it is just being ignored, or because the message isn't actually going through. As soon as you finally get someone on the chat, if you look away for 5 seconds, they close the chat if you don't answer IMMEDIATELY.

The chat gives the impression that is asynchronous, but this is clearly not the case as you have to be present with the chat window open at the exact moment in order to have a conversation. Conversations are not answered/ followed up outside of a live session, which defeats the entire purpose of an asynchronous chat function. There is no notification system to let you know the status if you dare look at another window while you're waiting 1+ hour for the chat to connect. It doesn't give you an indication of when a live session will start, or how long the waiting time will be. It gives the option to sync the chat to your phone, but this doesn't work. It never came through. Zendesk seems to be very poorly integrated with their platform.

I eventually did get through to someone who was helpful, but it was not worth the amount of time, hassle and subscription fee to do so. It would have been so much easier to just take my dog to the vet.

I was excited about the idea of this subscription service, but they certainly don't deliver. As someone that works in SaaS, you really need to improve your basic service delivery if you want to actually retain customers. 0/10 would not recommend using Fuzzy.

I had such a great experience with my first time using this service. Nurses were pleasant and vet was thorough. Turns out my 6 year old pittie is dealing with a UTI. They overnighted her antibiotics and there was even a little toy elephant In her box of meds. So cute and thoughtful! Loved dealing with Fuzzy! Thank you!

I waited for over 5 hours for a vet to get in touch with me!!! And decided to cancel because who the FUZZY knows how long it would’ve taken them to call me!!

Terrible concern for my pet!! I will never trust them again to care for any of my fur babies!!

And I have to go through Apple Pay to even get my refund. What a joke!!!

Fuzzy and the employees they hire—specifically, Diane C.—are the reason I’m never using traditional vets ever again (except when necessary)! I’m going to tell EVERYONE how awesome this company is!!!

So I loved the vet Dr Ron he was great! What I do not love is the time it takes to get the script. Is my dog gonna die without it, no. But he is uncomfortable. I can’t imagine waiting if it were something more serious than allergies.

This is legit vet care. But what a pain to make appt or get refills! No one will talk to you and completely non personal. Their chat not helpful at all. Only thing easy is sign up to pay them! Filling out their forms (just for refills within a month of a visit) is as tedious as filling out tax forms and paying taxes on a cell phone.plus have to upload items …. And then it didn’t go thru!! I think is bc their chat drops you. Nothing easy or convenient about Fuzzy. Forget it, I’m driving to the vet office.

Sounds so easy and so good... approaching my 3hrs of being connected then disconnected and tranfered. Did chat with nurse that did nothing but to tell he I had to do a video chat for a perscription. still wating -

Just an update 5 hrs on the phone but it couldn't have gone better. Vetcwas wonderful and I got my boy his meds..

When I first started with them it worked fine. I contacted them and we had a couple of consultations. Lately, I can't get through I tried 2 weeks ago and it would tell me there's a 90 min wait time, but after waiting over an hour, the chat ends. That happened twice. It wasn't a huge emergency, so I ignored it. This week my girl has diarrhea, and I've been trying for 3 hours to get through.. on the app, on the internet... Same thing it just holds.

Signed up based on the advertised capability to get an on-line vet visit and get prescriptions written, if needed. I am not informed until after committing that they cannot write prescriptions in my state. No response to my demand for a refund (yet). It's scammy.

I was able to have my cat seen on a Sunday and get a prescription written for at least 1/4 of the cost of what an emergency vet appointment would be. I did speak to customer service and get in a queue right away. Once my estimated wait time was approaching I chatted to check back in and they reassured me I still had a place in the queue and also had a veterinary nurse jump in the chat to take all of my information so the visit could go faster. I did end up waiting about 4-6 hours for an appointment, but they texted me when it was my turn so I didn’t have to stay watching an open chat. I see most of the negative reviews are about huge wait times, but at the end of the day I see it as I got an extremely reasonably priced same day appointment for a sick cat on a Sunday -which is amazing. The vet was very kind and helpful and everyone along the way reassured my anxiety about my cat. Would highly recommend to anyone who is ok to wait a bit and doesn’t have an emergency.

Same as everyone else. Wait over an hour to connect, go through a bunch of questions, finally chat with a “nurse, get passed on a Dr 3+ hours later, just to get a misdiagnosis. Booked an appointment with a local place the next morning and got my pup taken care of. I’ll never use the service again.

Signed up because I have an EXTREMELY simple need--a medication that my cat has used before to calm her during travel. After the long process of joining (where they asked the same question multiple times sometimes) I was told I would have to wait 5-7 hours before I could talk to someone, which would put me after 10pm my time. Sounds like many others have had a similar bad experience.