Fuzzy Avis 

I contacted Fuzzy.com at approx 5 pm. It was 3 hrs later till a vet asst contacted me. I was told it would be 10 to 12 hrs till i heard back. At 0105 in the morning I was contacted n told it would be 6 am. Finally at about 0715 in the am, today, the vet does reach out. However, I don't have zoom and had to download it. They cut me off n it was now going to be 4 to 6 more hrs!!!!! I complained n they refunded my 25.00. Never ever again!

100% A SCAM! DO NOT WASTE YOUR TIME OR MONEY!
I initially reached out at 1130a and was told someone would contact me in chat in an hour and a half. Mind you they ask that you keep the app/chat open on your phone while you wait. They then said I needed to do a video chat with the vet and the wait was 8 hours. Which would be 10p! I was told I would receive a text and email when it was my turn but to still leave the chat open. They claim they reached out at midnight, I receive no text and no email. They then said in the chat they resolved the issue and she had a blood clot which is funny considering I was calling about a uti. When i went to start the chat again it stated it would be another 110 min wait. I'm curious and going to fight this.

Complete waste of time as others have said. You do not get to speak to a vet. After waiting almost an hour, I had to speak to a person that called themselves a “vet nurse” but had absolutely no medical training. I’m an RN, and it was like talking to drywall. She had absolutely no training. Very misleading company. Do not waste your time.

This app has potential, but waiting time is beyond ridiculous. At the very least you guys can do is set up a notification system to alert those that's in a long queue. When I am finally connected to someone, I'm told they ended the chat. It's so frustrating to say the least.

Was told I had to wait in a long lead time Que in order to have a vet see my dog for a prescription. Was told it was a six hour wait and had to look for a text to connect so I worked from home. After close to 12 hours the text came with a small window ( it was around midnight) and of course I was already asleep so it was missed. I immediately reached back out when I woke up around 3 am and they told me I could try again the next day 6am PST which is 9am for me. So much for 24/7. Such a waste of time. I do not recommend Fuzzy.

They used to be decent but have stopped allowing you to make appointments. Instead they expect you to wait in chat for hours until a vet becomes available.

They claim they send you a text message when someone becomes available - not true. Tried many times.

Called. Got Vet tech. Told her issues of cat. She transferred me to Vet queue. I asked how long. Four to 5 hours. I then waited. They don’t call you. They will only alert you by text. I missed the text. Wow. Another 4-5 hours. I will try a different online vet. Maybe I’ll have better experience.

I called because my pup had a bladder infection / UTI. I made it very clear that she was in discomfort and stress, and after multiple attempts to speak with a vet through the app (the multiple drops were another annoyance!) I was finally able to speak with a vet, who walked me through a virtual consult and confirmed the issue.
If anyone's ever had a Urinary Tract infection (UTI) you know how painful and miserable it is.
I was assured that the meds she needed would be expedited and shipped, (and I paid for that expedited shipping!) - to my dismay and annoyance, the meds were shipped 2 BUSINESS day FedEx, and won't arrive until 4 days into her symptoms.
4 days.
I had been told that Fuzzy.Com was a great alternate to an expensive Urgent Care visit (and to be honest, finances were the ONLY reason I didn't go to one... that's another topic for another time) - but boy was that wrong.
The vets do care, but the business side of things makes very clear that they will not ship things any faster, whether it's urgently needed or not.
Stay clear of this company. Henley, the pupster, agrees.

The entire purpose of my call was to get a prescription for kennel cough. My dog has had kennel cough several times before and is otherwise healthy with no vomiting, diarrhea, or other symptoms. The process took about an hour from inception to the point of seeing a vet via FaceTime call, who then briefly looked at his gums, ears, and belly skin. Upon looking at those the vet said that he had kennel cough and said she would get a prescription called in that we could pick up sometime this week. My rebuttal was the whole reason I called was to get him help sooner than later (today is Sunday), and that I wasn’t going to have an emergency vet appointment for kennel cough. Was hoping for nothing more than a prescription. The vet, who had zero interpersonal connection or what I would call “give a (can’t use curse words so) hoot”offered to send me to their accounting department for a refund. Quite frankly, this company is a money grab targeting people who don’t actually care for their pets health as opposed to the vigilant pet owner protecting their companions needs. They’re after low hanging fruit if you will. I refused the refund and hung up, and I hope the $20 they received from my family is well worth the negative review you’re reading now. Steer clear and go to your local vet or a source that is trustworthy, because these folks are not.

This is such a scam. I've paid for two different consults and neither time was I able to speak to a veterinarian. They are praying on people desperate to find help for their pets.

Fuzzy charged my card for a subscription I had written to cancel. No one answered me back when I wrote in. I asked to cancel again when I was charged and no reply. Finally two days after my order shipped, they answered my saying there was nothing they could do. I showed them a screenshot proving that I had tried multiple times to contact them. A manager, Phylilis A wrote me back with the same repeated "policies" that seemed to only apply when it helped them.
Since my pets are passed away and this is my rent money but they didn't seem to care. Do no use Fuzzy

Honestly felt targeted after I paid for this. Specifically paid because all the nearby vets were closed and my girl needed a prescription. They make a big deal about advertising they can give a prescription for your pet, come to found out after the fact that my state is not eligible. After speaking to a vet tech (not a vet), she recommended some over the counter products that I could find myself on google. The whole chat took about an hour when it could’ve been over in less than 5 minutes.

Love the chat feature on fuzzy. Makes it so easy to chat with a vet quickly!

Jamie C. Was a huge help. She literally answered every question I had before I could even ask it! I felt like she actually cared about my sweet pup & that means the world to me 🥰 thank you Jaime, you made this experience so pleasant and I'll be returning again to be assisted by you!! Thanks a ton!!

Meds don't work. Fuzzy plays games when attempting to cancel subscriptions. Beware, fuzzy does not send confirmation email when cancel. SHADY BUSINESS PRACTICES

UPDATE. Now fuzzy is fighting my less than positive review. Apparently "trust"pilot works with companies to clean up $$$ the unfavorable reviews. "Trust"Pilot is a scam too!

I accidentally pushed sad face on my doctor. SO IM WRITTING THIS REVIEW!.
Dr. Bryce Z was a amazing doctor . Was super knowledgeable and helpful for my senior puggle. Very professional as well.
I feel terrible I didn't see the rating pop up and rated wrong. I will definitely use this service again , my doctor couldn't get her in for 2 more months and being almost 9 months pregnant sitting for hours at a emergency vet for antibiotics was going to be alot for me

This app was super helpful. We had a non emergency but still concerning situation on a weekend evening. Emergency rooms would not take the case and regular vet offices would not open for over 24 hours. I subscribed to Fuzzy as a last resort. It was so helpful, I had intake with a vet tech and moved onto a DVM whom I video chatted with. She was able to diagnose and treat the problem via video chat and my dog is feeling relief until we can go to our primary care vet. I am so glad I have this subscription now (I have 2 dogs)

Ms. LJ was wonderful and was able to help me distress about my concerns with Titan and how to help him. I appreciate her help and a lot
Quicker than going to the vet when you need help right away.☺️