Your Local Avis 3 923

The window cleaning itself was fine. Had them cleaned once and was scheduled for 4 weekly. They text 3 weeks later to say they would clean them again the next day. No way to cancel. He arrived, cleaned the windows and left the gate wide open, didn’t close it so the back of the house had been accessible all day. Trying to cancel is a full time job. Four emails and texts later, I finally managed to cancel the service. They deliberately make it difficult as there is no option to cancel via your online account and you can’t cancel the direct debit as it isn’t set up as such. I would avoid.

Five stars for Hollie, Ellis and Chris in the office. Your customer care is absolutely brilliant. You have been, helpful, curteous and kind to myself. I made a few phone calls to yourselves and each time you were all so pleasant. It is lovely to be able to speak with a human these days, so well done Your Local. Customer care and service is on point. So thank you so much to the three of you 🙂🙂🙂

⁹Do not use this company, they are a scam. They didn't clean half the windows, and did a poor job on the rest. We have been trying to cancel their services, but they won't let us cancel until we pay for the previous "cleaning" and the only payment method is Apple Pay, but we don't have Apple devices. The only option is to catch them when they turn up and give them cash, but they don't tell us when they will be here so we have to guess! This can't be legal.

Edit: the contact number provided in the response below just rings for a while and then cuts off, don't think anyone is even staffing the line

Your Local have taken 2 payments of £18, so total of £36, from my credit card despite me cancelling the service on their old portal and not signing up to their new account!
From other reviews this appears to be a regular problem and I will be reporting the payments to my credit card company if they fail to refund following an email I have sent.
Don’t sign up to these as they appear to take very little notice when you cancel your account or keep your gates locked.

Graeme came round today and did a great job of my front and back windows. Great guy and a great job. 👏👏👏

No fuss friendly service couldn't be any easier, Graeme does a great job cleaning my windows. I absolutely recommend this company and services.

Excellent clean today. Very friendly. Thanks Graem. Xxx

Continually harassing my home. Visited numerous times in the last few weeks and months with pushy sales tactics. I always say no. I work night shifts so need my day sleep. Yesterday they came 3x times in one day, sending different staff with more sales tactics. 3x in one day is a violation. I’ve told them numerous times to stop coming back and they keep returning. Further yet, disturbing my sleep from my night shifts. Even me telling them I’ll call authorities doesn’t change anything

Graeme did a great job today

Another good job done by Graeme quick and efficient windows cleaned.

I want to cancel subscription which i didn't want at all first!! You have my card details i reported it as lost and even this was you took the money. Service for windows was rubbish. Those "window" cleaners were scammers who knocked on my door. Sent this company few emails regarding taking my details down and closing the account. No success at all. Going to contact the bank!

Joshua is always friendly and attentive and does a good job with our windows

Graeme did a great job with the windows, gave us notice before arrival and left the windows sparkling.

Had my windows cleaned for some time now by Joshua. Great communication letting me know when he's cleaning them and once he's finished. Windows are always clean and Joshua is really friendly would definitely recommend

So great not to have clean the outside windows especially the upstairs windows

I cancelled my monthly clean and direct debit in August 2025. This week Your Local arrived unannounced while I was not at home, cleaned the windows and are now billing me via text for a service neither requested or approved to take place. Find it very concerning that having requested my data to be removed from their database, they are still using it, and are now trying to extract payment. Impossible to get through to anyone via phone or email.

Got quoted £16 at first but this sharp changed to £18 (its hard to get a window cleaner round my area) which i agreed to they came and cleaned the windows and took money out my bank after speaking to my neighbour they told me they were only quoted £16. So i cancel, after ringing up and speaking to them they agreed to charge £16 per clean if i continued to use them and sign back up with them, i agreed. Today after checking my bank account they have took 2 payments of £16 only 4 days after taking the £18.
So Monday to Friday this company have took £50 out my bank. I will be reporting the theft.
They also tell you that you will get an email to set up an account which never comes.

DO NOT USE THIS COMPANY.

Graeme was very professional as he didn't realize I lived in a ground floor flat and so had cleaned front and back windows too. Very helpful and s good worker

I had my windows cleaned. Made the payment but still 5 more payments was attempted to be taken. I contacted the company and was reassured that this would be sorted. This company still went into my account to collect payments. I contacted my bank to block and cancel the subscription, I emailed the company and called but they still ignored my request. It's the first and last time that I will be using them

Joshua gave us a courtesy call to say when on route. This was really helpful so I could give access to the back of the house. He also politely asked how to get to the back. Great job and friendly service !!