NineLife South Africa 

I asked my friend to help me order a set of glasses on the Ninelife website on July 12. As of today, September 8th, we have not received the order. This is one of the worst services I have ever received.

I ordered and paid for3 boxes of Dolce Gusto Cappuccino capsule on the 23 July 2025.
After a week I received an email requesting my passport or ID number and Tax number. After numerous emails inquiring about my parcel I was told I will receive it soon. There is no movement on the tracking number.
Today is the 4 September 2025 and I have still not received my parcel. O would like to warn other clients about this company.

Ordered vitamin tablets on 23 July 2025 being under the impression that I ordered from a South African company, parcel stuck in United States from 6 August 2025, (original producer United Kingdom)
Positive response to e-mail sent to NineLife on 28/08/2025 to NineLife received on 29/08/2025, thank you

My order number is ZA-NL#P148393094"placed on the 17th July. I was under the impression that it was a South African company. I WOULD NEVER have ordered anything from them if I knew it wasn’t a company based in South Africa! After numerous emails enquiring about where my order is, twice being told it will be delivered in 7 days and still nothing. It is now more than a month later. I called the call center and was told my parcel was en route, and that was 2 weeks ago. Company is a scam! Beware!

Fraudulent Company , scammers ! never return your calls or answer emails, defrauding people globally , please look online !!!!!

Two months after ordering I have not received my probiotics. Today I find out they are using the South African Post Office as a delivery service. I was told I can pick it up at the pick up point! I ordered it to be delivered, not picked up. The probiotics are probably perishable and won't be effective any more.

Order not yet received after 34 Days!

Order history as follows:
25 June 2025: Order placed
26 June 2025: Received order confirmation
Your order was confirmed on 29 July
29 June 2025: I asked how I can track the order. Answer received: "I want to inform you that your order is confirmed & is under process. Once dispatched, you will receive an email/SMS notification with tracking details. The order will reach you on or before 17th Jul."
2 July 2025: Received email from WeCare/Ninelife asking for my details so that customs clearance could be expedited.
3 July 2025: Received notice that my order has been shipped. DHL tracking number provided.
8 July 2025: Prealert sent out to supplier, Check-in Asendia facility, Processed by Asendia
9 July 2025: Processed in facility, Sorted by Asendia, Departed Asendia facility, Dispatched by Asendia
11 July 2025: Transport
17 July 2025: Order not received as promised. Tried DHL tracking number, it does not work. Asked NineLife how I can track the order. They replied saying that the order is on its way, and gave a tracking number that I could track on a1.asendia.com.
24 July: Arrived at destination - South Africa, In customs authorities
25 July: Out customs authorities
29 July 2025: Order is in the country, but now there is no movement again. It has been more than a month now. Called +27872502399 24/7 Support number, but it is unmanned, and eventually cuts you off. No answer yet to enquiry via info email address. Tried chat facility on ninelife.co.za, entered order details, got message: "Thank you for providing the details. Let me connect you with a live agent who can help you with your order status. Please hold for a moment!" No answer after that.
6 Aug 2025: Delivery picked up at local post office.

First they sent me the wrong product, then they delivered what I can only hope is the right product to the wrong address. I would much rather have just gotten a refund, but this is made too difficult as I would have to send their product back to them. Do not fall victim to trusting this company!

I placed an order of actisorb dressings in 2022, I never recieved it. I enquired about it but never got a response. I eventually got tired and left it. I tried again this year but I was told I cannot get a refund. I would not recommend NineLife. My experience with this company has been bad.

I placed an order with Ninelife.co.za. Having peace of mind that it is a South African company. After 3 weeks of receiving nothing and following up, it was coming from the US, which I found surprising. Anyways, it has been two months, I was told my package is confiscated and I need to pay an additional fee of R400 to apply for the eyedrops to be approved by SAPHRA and if the application which included a practitioners form as well - is approved, it will be sent. Needless to say, I asked for Ninelife to arrange a return - since I am not allowed to do that, so that I can get my R1000 refund.... they have batted around this and that, even told me yesterday that my package is on the way... I have notified by customs that my package is moved to the states warehouse - which means there was not even an attempt from Nine life to try and help arrange the return...

NineLife you delivered the incorrect product and then I need to ship it back to the USA for a refund. How does your aftersales service work. It sucks!!!!

I will not recommend anyone to use NineLife

I bought an item for R8000. Remember the products is as is and don’t have any warranties. Broke in a month and no repairs or replacement for product. Did not last a month.

I ordered a Uorisanigo Knee Scooter Cushion Cover on the 22 March 2025 because I fractured my ankle the week before. The customer support sucks because they had no sympathy for the situation that I was in and that I wanted this product urgently. They were not willing to offer speedy delivery or even willing for me to pay for speedy delivery, which I offered to do. If I knew I was going to facture my ankle three weeks prior (due to standard delivery they only offer) I would have then placed the order. All I got from them was sorry we only do standard delivery. 2 Weeks later I decided by the time the knee scooter comes I won't need it anymore and wanted to cancel the order I was offered 10% refund or +-R356 food voucher if I carry on with the order. Eventually after two and half weeks I received confirmation that my order is on its way to get another setback that my order was at customs Clearnce and awaiting customer details since Friday 11/04. I received no email, telephone call, SMS, etc. from custom clearance, if I didn't follow up with Ninelife myself nothing would have happened. Customer support is really bad, why don't they send the proper documentation through with all customer details on so that the custom clearance can go smoothly. This will be the last time that I ever order something from Ninelife online.

I received the aroma burner from the post office in Hong Kong, only to find that it was broken. I had been eagerly awaiting its arrival for months, so this is extremely disappointing. I expect the company to issue a refund and provide an apology for this inconvenience.

If I could I would be give NineLife 0 stars ! According to DHL my products arrived in South Africa . None of them can provide an accurate address where it’s been delivered. I have waited 2 months and still do not have my products. Pathetic!

If I could give 0 stars I would. Placed our order in March. We have still not received it. Customer service also provides no feedback.

After reading negative reviews I took a chance coz they were the only ones offering the product I needed. My product arrived a month later. Considering they deliver to every corner of the world, I'd say their administrative operations are commendable

Very dissatisfactory! No confirmation email or tracking number came through on my first attempt. It seemed the site or my phone had glitched. On my second attempt a tracking number popped up but with no information about expected delivery time or even confirmation of what was bought. I called to check that all was in order. Call centre is in India. Was told the order had gone through but that there were problems with the site and to expect an email in a couple of hours. No email has ever come through. Was told to expect package in three weeks. I called again to cancel the order after finding the exact item on Takealot (should have looked there first!!) for literally an eighth of the price with delivery in a week. Cancelling was no problem however still awaiting the refund. When checking my account I see that the money had gone through on the first attempt after all. Called again and yes this order had been processed. Asked to cancel this too and was given a hard time for wanting to cancel it as I had already cancelled the sane item earlier. Felt like I was going mad. Eventually the order was cancelled. I am still awaiting the refund. I would not order from this company! I don’t ever right reviews but this was a particularly poor experience.

We are a none profit organization. Buy selectively as we need to be responsible a all times with our finance. I have send several emails regarding our order with no response. No feedback no acknowledgement. Not happy at all with the poor service. If you don't have the product in stock don't sell adverise it. Still awaiting any response
Very disappointed.

Euprasia Eyedrops
I don't want to write a review but I want to buy Euprasia eyedrops from you but I'm worried now because of your poor delivery service. Did the people complaining received there products?

Hopefully you don't sell the above eyedrops in bulk 'cause I want to use it only for myself.

Regards,
Maria.