Ordered A2 Ghee from Nine Life NineLife in December 2025. Over 1 month later and the package has still not been delivered. Nine Life uses FedEx Fedex (South Africa) as their delivery company. H... Voir plus
L'entreprise a répondu
NineLife South Africa
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Parcel never arrived. Email query returned "non deliverable" ORDER #1781 Asking for reference number - it is as above. And the email info@.... came back non deliverable as seen below... Voir plus
L'entreprise a répondu
After having a panic moment thinking i lost my money Swapnil actually contacted me and gave me all the relevant details about my order..so i am glad to say my parcel is now on the way…i would suggest... Voir plus
L'entreprise a répondu
Absolutely abysmal. Going on four months and I'm still waiting for an item. First shipment disappeared after six weeks. After I complained they send it again. It's been in transit from the USA - there... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
You know exactly what it takes to keep your family happy and healthy, and have probably tried it all in the process of finding exactly the right foods, supplements, and remedies for your unique needs and preferences. Unfortunately, it can be hard to find all the things you need, meaning you probably end up shopping for your supplements at one place, your specialty grocery items at another, your personal care products at a third, and health products for your kiddos at yet another store. Imagine a world where all the things you need to help keep you feeling healthy and energized could be found in one place. In that world, items you need and love would be side by side, priced affordably, and would magically arrive right at your doorstep. Well, we imagined that world, and out of that idea came NineLife. You truly can find everything you need for your health and wellness at NineLife. Pick up the vitamins and supplements you take each day, browse our personal health products, and find health and personal care items for your kiddos and whole family while you’re at it. We carry everything on NineLife, so you can stop rushing from store to store to find what you need. NineLife is one of the largest online retailers of health, grocery, and personal care products in South Africa, offering our customers a selection of more than 150,000 health products selected for their quality and demand. Our inventory is entirely curated for our customers, which means we stock only what you want, making sure to constantly be updating to bring in the best and most high demand products.
Coordonnées de contact
Afrique du Sud
- 27 87 250 2399
- info@ninelife.co.za
- za.ninelife.com
Blood pressureMonitor 20240402191921ZANLP788881754
20240402191921ZANLP788881754
I am trying to contact the company via email and still waiting to hear anything about my order. Nothing. Is this a scam?
28 mars 2024
Avis spontané
Réponse de NineLife South Africa
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Ordered more than 3 moths ago, they still sending me me mails with confirmation that de goods will be delivered :Thank you for your recent purchase! Tracking button is a treat for my computer
Ordered 3 weeks ago, still waiting for it.
When looking for your order i see date of order changing every single day. Will have to file a complaint with internet police. This is a scam !!!
I still hope to get the things that i ordered and paid. then only i will change my review.
2 months later they tell me to go to a pickup point, they don't say what pickup point, and order was meant to be sent to my address. I've ordered the same items from another place in Johannesburg which i received 4 days later and for which i paid 1/3 off the price i paid to za.ninelife.com. This company is just a joke and a rip off.
16 mars 2024
Avis spontané
Réponse de NineLife South Africa
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.
Regards,
Swapnil
SCAM COMPANY
SCAM COMPANY
Do not use . My ordered never arrived and no one comes back to you.
1 mars 2024
Avis spontané
Réponse de NineLife South Africa
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
delivery excellent
1 novembre 2023
Avis spontané
PATHETIC SERVICE
Placed an order and for the past 2 weeks no movement on courier tracking. Every query says delivery within a week. no reply on e-mails or online query form. This is pathetic as we cannot contact the courier or follow up on order.
15 mars 2024
Avis spontané
Réponse de NineLife South Africa
Hi Karen,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
I ordered a Renpho scale 2 weeks ago…
I ordered a Renpho scale 2 weeks ago and I have yet to receive a tracking number or confirmation whether the item is actually coming. The za cell number doesn't work and no one answers the emails...
23 février 2024
Avis spontané
Réponse de NineLife South Africa
Hi Shankar,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
DO NOT BUY ANYTHING FROM THIS COMPANY…
DO NOT BUY ANYTHING FROM THIS COMPANY…
WARNING !!!THIS IS A SCAM COMPANY !!
Cemi
14 décembre 2023
Avis spontané
Réponse de NineLife South Africa
Hi Cemi,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Be aware that this company does not…
Be aware that this company does not have the necessary clearance to sell vitamin products in South Africa. Customs has stopped my parcel demanding a CMS21 procedure - which entails providing technical and personal information as to why the product should be allowed into South Africa. Let’s see if I get my money back. The hassle level is simply not worth it.
Post Edit. From their response - my case rests. They did however promise to return my money. We shall see.
Post post edit. Money returned to my credit card. So aside from the hassle, I’m all square.
9 octobre 2023
Avis spontané
Réponse de NineLife South Africa
Hi Mark,
We aim to deliver all orders within 14 working days. The delay on this occasion was due to customs clearance which is not in our control. However, we have taken corrective measures to avoid this from happening in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Do not make use of this online…
Do not make use of this online platform. They are beyond useless !!!
I have waited 9 weeks and still do not have my product.
Emails received from Nine Life Support state that a courier company will deliver the product soon, while other emails received from Nine Life provide the local post tracking number which the SA Post Office cannot find.
The left hand doesn't know what the right hand is doing at Nine Life.
15 août 2023
Avis spontané
Réponse de NineLife South Africa
Hi Craig,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Deal with this company and you will get…
Deal with this company and you will get phishing attempts over and over again. Obviously no security.
I would never use them again.
You say that it is not from you, however the only online shop that I have used is yours. They have records of previous sales, names, addresses etc, so it may not come from you but someone in your employ must have acces to personal information.
8 août 2023
Avis spontané
Réponse de NineLife South Africa
Hi Chris,
I want to inform you that the email is not sent from our company.
Regards,
Swapnil
I ordered coffee from their website
I ordered coffee from their website. Two weeks later I have not received anything. They don't answer the phone and the only respons I get from my mails are the creation of a ticket number. Very disappointed...
25 juillet 2023
Avis spontané
Réponse de NineLife South Africa
Hi Magdalena,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
I chose ninelife because of a good…
I chose ninelife because of a good price. Immediately after placing my order I received the usual acknowledgement. Then a day later I get emails addressed from NineLife-EU Partners advising of dispatch by dhl and that I owed €1.89 for import taxes. Fortunately I rcvd four of these emails over two days all with different order and tracking numbers. So I ignored them. I then tried to phone (no reply) and then sent emails to ninelife.co.za and ninelife.com. Both returned as undelivered. So now I’m really worried and found my myself here in TrustPilot reading horror stories. This is now two weeks since placing my order.
Fortunately one post recommended the chatbot on ninelife’s website. I got a prompt response advising of delays but that the goods had been dispatched ‘yesterday’ via Aramex and I was given a link to the tracking. A week later the goods arrived (close to their original expected date).
I understand the early EU nonsense to be a scam and have advised ninelife accordingly.
20 juillet 2023
Avis spontané
Email not working so i can follow up…
After having a panic moment thinking i lost my money Swapnil actually contacted me and gave me all the relevant details about my order..so i am glad to say my parcel is now on the way…i would suggest using a chat service on the website to enquire about the order if you’re from South Africa because contact number provided just cuts off.. +27 872502399
3 juillet 2023
Avis spontané
Réponse de NineLife South Africa
Hi Bafitlhile,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.
Regards,
Swapnil
Shocking service. A scam perhaps?
Order ZA-NL#4153 ordered a month ago. According to Aramex tracking, consignment was confiscated at customs in Jhb on 27th June.
No response to emails and phone cuts off.
I need a refund for the purchase of those Utensils for Elderly.
28 juin 2023
Avis spontané
Réponse de NineLife South Africa
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
I haven't received my order
I have ordered 3 items in 2 diferent orders more than a month ago and I don't have any feedbacks since they confirmed the orders.
Orders nr
ZA-NL#4092
ZA-NL#4093
I have sent an email to the given e-mail address and was returned as "not delivered". I have tried to call on the south african number and after they put you in line the phone hang off. So I have no ideia about the status of my orders not a feedback from ninelife. I am getting worried as it was more than R2000 in purchasing...
Lara
26 mai 2023
Avis spontané
Réponse de NineLife South Africa
Hi Lara,
We acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Nice easy process and received the order in goodstanding
Very happy with the product
1 juin 2023
Avis spontané
NineLife
Although I had challenges with my initial order, there was great service and follow up once I reported my initial challenge.
Great overall service.
26 avril 2023
Avis spontané
Although my parcel never arrived…
Although my parcel never arrived ....the person who communicated with me was extremely helpful, and organised a reimbursement . Thank You
1 avril 2023
Avis spontané
The company's work was great
The company's work was great. BUT it took 3 months for the parcel to come!! It was because of the taxes and duties from South Africa.
5 juin 2023
Avis spontané
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