Zeevou has been a solid part of our operations. It’s reliable, automates the day-to-day tasks well, and keeps everything organised in one place. The channel management works smoothly, and it’s made... Voir plus
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I’ve moved over 150 units (including hotel rooms) onto Zeevou, and it has been a total game-changer for our workflow. Honestly, the automation is a lifesaver. We use some pretty advanced rate ru... Voir plus
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Most of our experience so far has been very good, but we are still finding our feet with the systems and how many processes can be systemised to save us time. We have had an incidence on our payment... Voir plus
Absolutely excellent. We’ve used Zeevou for over 2 years. The system does exactly what it should, it’s simple and works well, with lots of useful tools to help optimise listings. All for a very r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zeevou is an innovative platform crafted for large-scale property managers and vacation rental owners. This platform empowers you to increase direct bookings, maximise revenue, and simplify operations and save time through intuitive, powerful tools designed for growth and long-term success.
Coordonnées de contact
Minstrel Court North Road Farm, Ermine Way, SG8 0AB, Arrington, Royston, Royaume-Uni
- +44 (0)800 955 3 966
- info@zeevou.com
- zeevou.com
4,6
Excellent
95 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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easy to navigate
The support was really helpful and the information I needed was easily accessible.
2 février 2025
Avis spontané
Réponse : Zeevou
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our website easy to navigate and that our support team was able to assist you effectively. We strive to make information as accessible as possible, so it’s great to know we met your expectations.
If you have any further questions or need additional assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
Zeevou
Support is very responsive, pays attention to customers' needs
6 janvier 2025
Avis spontané
Réponse : Zeevou
Thank you so much for your kind words! We're thrilled to hear that our support team has met your expectations. Providing responsive and attentive service is a top priority for us, and your feedback motivates us to continue delivering the best experience possible.
I am extremely pleased with Zeevou
I am extremely pleased with Zeevou! The platform has been a game-changer in helping me systemise my business operations while providing a seamless user journey for my guests. It’s clear that a lot of thought has gone into making the process smooth and intuitive.
Like any advanced channel management software, there are occasional bugs—understandable given the complexity of integrating with numerous platforms such as Airbnb, Booking.com, Stripe, and various pricing tools. Considering the vast number of moving parts, a few minor issues are to be expected.
Overall, Zeevou stands out as an excellent platform, and I would highly recommend it to anyone looking to streamline their business and enhance the guest experience.
27 décembre 2024
Avis spontané
Réponse : Zeevou
Dear Jordan,
Thank you so much for your kind words and for sharing your experience with Zeevou! We’re thrilled to hear that the platform has been a game-changer for your business operations and guest experience. Your feedback reassures us that our efforts to make Zeevou smooth, intuitive, and impactful are resonating with our users.
We truly appreciate your understanding regarding the occasional technical challenges that come with integrating multiple platforms and tools. Our team is constantly working to refine the system and address any issues promptly to ensure the best possible experience for our users.
Your recommendation means a lot to us! If there’s anything more we can do to support you or enhance your experience, please don’t hesitate to reach out.
Warm regards,
Zeevou
Not as good as they sell it
Too many bugs, super complicated to use with other integrations through zapier, automated messeages dont even work properly since some of them you have to do it manually.
Rate rules dont work.
Website seems super basic and even connecting it to wordpress, doesn't give you flexibility.
Many integrations that uses AI to respond to guests cannot be integrated to Zeevou.
They have been saying about an Guest App which seems very interesting but until nothing has released.
13 décembre 2024
Avis spontané
Réponse : Zeevou
Thank you for sharing your feedback. Your insights are invaluable and help us improve Zeevou to better meet your needs. Here’s a brief response to your concerns:
Integrations and Bugs: We’re actively improving integration stability, including Zapier. If specific issues persist, please share them with our support team. Our open API supports many tools, and we’re exploring more, including AI guest response integrations.
Automated Messages: Our system aims to minimize manual work. Let us assist in configuring it to ensure seamless guest communication.
Rate Rules: This dynamic pricing feature may require adjustments. Contact support for setup guidance.
Website Features: Zeevou templates focus on simplicity and direct bookings. For advanced customization, we support WordPress integrations and plan future enhancements.
Guest App: Thank you for your enthusiasm about the Guest Portal! We're thrilled you like the idea and will keep you updated on its progress.
We’d love to address your concerns further and ensure Zeevou is optimized for your business. Please contact us at [support@zeevou.com] or schedule a call via your account.
Best regards,
Zeevou
App hardly ever works
App hardly ever works, makes it impossible to manage my listings!
27 septembre 2024
Avis spontané
Réponse : Zeevou
Thank you for your feedback! We'd love to hear more about your specific needs for the app so we can tailor our improvements to better suit your preferences. In the meantime, don’t forget you can also access all features via our web app for a seamless experience. We're continuously working to enhance both platforms and appreciate your input!
App not reliable, some features are lacking or are not very user friendly
The app has some good basic features. Customer support, responsive, quick and helpful. The team seems to take feedback for improvements on board and try to implement changes accordingly.
I used the app for about 4 months but found the experience to be very frustrating as there were always issues/bugs appearing. I spent lots of time raising tickets with the team reporting these bugs. The team was always very responsive and some bugs got fixed, some got recorder as a future feature, but during the 4 months I used the app, I had different issues coming up, which resulted in me double checking everything with the OTAs, making sure messages got sent etc.
There are many bugs with the app especially. It was very inconsistent, sometimes I never received any notifications of a new booking or messages. Sometimes scheduled messages did not send, which meant my guest did not receive their access PIN code on time.
The functionality also lacks
- the calendar view is not user friendly.
- Cannot edit/delete a note.
- No notifications for messages of past guests
- No metrics (revenue, occupancy) with the Glow membership
- Cannot set custom length filter for metrics
- Not possible to disable scheduled messages via the app
- Scheduled messages not easily edited/disabled for individual guests via browser
- Possible to bock a date but not able to unblock it via the app
30 août 2024
Avis spontané
Réponse : Zeevou
Thank you for your honest feedback, Irena. We appreciate you taking the time to share your experience with Zeevou.
We understand that the app has faced challenges. Your feedback is invaluable as we work to improve Zeevou.
Regarding the specific issues you mentioned:
Bugs and Inconsistency: We are actively working to address these issues and improve the overall stability of the app. Our technical support team is dedicated to addressing and fixing any problems as quickly as possible.
Notifications and Messages: We are investigating why notifications and scheduled messages were not always received. We will ensure that these features are more reliable in future updates.
Calendar View and Functionality: We recognize the need for a more user-friendly calendar view and additional features like editing and deleting notes, improving mobile app functionalities etc. These enhancements are on our roadmap.
Notifications for messages of past guests: This is in fact OTA's limitations, since they don't send the information of the previous bookings to us.
Metrics and Reporting: In the Glow plan you have some basic reporting functionalities like booking and revenue graphs. However, we are offering our comprehensive performance analytics feature as an available add-on for Glow users in a few weeks.
Thank you again for sharing your thoughts, Irena. We’re dedicated to improving Zeevou and providing the best possible experience for our users. Your input helps us move in the right direction, and we look forward to implementing these improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.
Super happy with Zeevou!
Super happy with Zeevou!
It's the perfect Channel Manager for our portfolio.
We've tried others, but nothing compares to what Zeevou offers!
It's super helpful in managing our properties efficiently, and it's incredibly customizable.
With most CMs, you need to use an additional third-party platform to verify ID, sign Agreements or take security deposits; this is not the case with Zeevou, as you have all these functions in one place!
Plus, the support team is always friendly and helpful. When you sign up, you even get your own dedicated 'agent' - big shout out to Soleil! Haha!"
12 juin 2024
Avis spontané
Réponse : Zeevou
Thank you so much for the fantastic review! We're thrilled to hear that Zeevou is the perfect fit for managing your property portfolio.
We understand the frustration of juggling multiple platforms, and we're glad that Zeevou's all-in-one functionality streamlines your operations.
Our friendly support team is always here to help, and we're happy to hear that Soleil made a positive impact on your onboarding experience!
Is there anything else Zeevou can do to further improve your experience? We're constantly striving to be the best channel manager for our clients, and your feedback is invaluable.
Thanks again for choosing Zeevou!
Poor Tech, Poor Service - stay away
We have been a customer of Zeevou for some months, initially we were not going to use them after a very boring onboarding call, but another industry professional gave me a demo and it liked what we saw so we signed up.
the experience over a period of months has been nothing but terrible, before i give specific examples i will say that I have spoken with multiple support agents and even the owner and each and every time an issue is raised, their default position is both argumentative and unhelpful.
Zeevou use two platforms 'app' and 'hub' and they do not communicate with each other correctly and you are FORCED to use both versions. many occasions the calendars show the same reservation but on different dates which potentially leads to blocked dates or even overbookings! we were told this must be a problem with our PC.
the mobile app either does not work at all or when it does work it does not load certain elements, forcing you to use the web version, which is difficult on a mobile device... we were told that this must be our wifi internet or our mobile, or our data... it was always out fault
payment links on the confirmation page sent to guests only works 10% of the time. 9 out of 10 times guests are unable to pay for their reservation, this means we either have to generate manual links to send them OR they get impatient and abort, and book elsewhere, leaving us with a blocked calendar and no funds for it until we mark it as a no show the day after.
their unified inbox isnt fit for purpose, when you click messages on a reservation, it routes to the inbox and does not load the conversation history.
the statements generated for property owners was set up by zeevou support, they have never been correct. in fact one of the statements said one of our clients owed us several millions of pounds in fees which was actually pretty funny, since then we have done statements manually for all units which is a huge undertaking.
zeevou have a support forum on discort, but when an issue is discussed, the owner attacks you and says its user error... after several issues raised and just being attacked, we left discord as it wasnt helpful
the platform itself is, at times, very unresponsive
we have moved to another channel manager and they are refusing to provide our data to input to the new channel manager unless we pay them.
I did a public social media post highlighting that they are not good and raised a few points, the owner commented on the post to say he agrees with everything i have put - acknowledging their product isnt fit for purpose and is poor... a height of arrogance and unhelpful.
3 février 2024
Avis spontané
Réponse : Zeevou
Thank you for taking the time to share your concerns, and we appreciate the opportunity to address them. We value feedback, even when it's challenging, as it helps us enhance our services.
We understand that you left the company with outstanding invoices. Our records indicate that notices regarding the unpaid invoices were not replied and addressed. While we provide a 30-day money-back guarantee, it appears there was a missed opportunity to utilize this period fully.
Regarding your data request, we are pleased that we could promptly provide the information on a weekend day (Saturday) following your request. Your satisfaction is our priority, and we are glad we could assist in this aspect.
We also appreciate your engagement via the "general chat" in Discord to discuss some issues. It's essential to us that our users have a smooth experience, and we are committed to resolving any concerns promptly. We encourage users to create tickets or bring up issues to ensure comprehensive support.
Outstanding Services Each and Every…
Outstanding Services Each and Every Time!
I have been using Zeevou for my serviced accommodation business for several months now and I cannot express enough my full gratitude to the team. I receive every time an outstanding service from the Zeevou team. A big shout to Sab. She will promptly jump on a call every time I need it and even when I forget our meetings and stand her up, she is always understanding and ready to help.
They go above and beyond and I must say that the success of my business is due to partners like Zeevou. I cannot recommend them enough.
Many many thanks for your outstanding services.
Much appreciated.
23 novembre 2023
Avis spontané
Réponse : Zeevou
Thank you immensely for taking the time to share such a heartwarming review of your experience with Zeevou! We are delighted to learn about your satisfaction with our services for your serviced accommodation business.
Your kind words about Sab have truly made our day. We take great pride in having a team that is dedicated to providing exceptional service, and it warms our hearts to hear that Sab has been instrumental in delivering the level of support you deserve. We believe in the importance of being flexible and understanding, and we're thrilled to hear that Sab's responsiveness and willingness to assist, even when schedules get hectic, have been beneficial to you.
It's fantastic to know that Zeevou has played a role in the success of your business. We are committed to going above and beyond to ensure that our users receive the best possible service, and your positive feedback reaffirms that we are on the right track.
If there's ever anything specific you'd like to share or discuss further, please feel free to reach out. We value your partnership and look forward to continuing to support your serviced accommodation business.
Wishing you continued success and prosperity in your ventures!
Incomplete system, broken features, bad customer service
We signed up to zeevou in the hope of making our multiple platform bookings simpler to operate. It turned into a nightmare for us. We found many issues with the system based on features that were sold but incomplete or not actually available when tried (and spent many hours on whatsapp and finally on discord trying to resolve them - loads of screengrabs available!!). The website widget/plugin didn't work so we were forced to use their own booking page which had a broken date selector. The app had an unusable calendar, would crash frequently and would not allow me to log out. We'd pointed out several issues with the system which we were told were going to be fixed in the new version but have been waiting a long time. We were starting to get concerned about what else might be badly or insecurely implemented, in particular payments.
The final straw was when we signed up for Xero because we understood it was available under the "unlimited integrations" of which Xero was listed. On complaining that we felt we'd been misled, the website changed its description of what was included (see uploaded image), and we were told we'd have to upgrade to get functionality that we thought we had already paid for in the package we'd subscribed to. Deeply disappointed and very sad that we've spent many hours effectively beta-testing their system when we should have moved elsewhere.
With their company being based in Jersey it was also not clear if there was a larger group that things could be escalated to.
As technically savvy people (our day job is in usability testing and web development!) we've found it a difficult system to work with. For us, there is too much risk to continue with Zeevou.
15 novembre 2023
Avis spontané
Réponse : Zeevou
Hi Jaya,
Thank you for taking the time to provide your valuable feedback. We would like to address specific aspects related to 4 topics that were identified in your review. The remaining portions appear to be more of an expressive commentary aimed at constructive critique.
- "The website widget/plugin didn't work so we were forced to use their own booking page which had a broken date selector."
Those managing the PMS extranet are recommended to leverage the booking widget embedded within the system, given that your website operates exclusively as a website rather than functioning as an Online Travel Agency (OTA). For marketing-centric websites, seamless integration with your PMS booking page is imperative, facilitating the prompt updating of rates and availabilities.
Concerning the issue of the malfunctioning date selector, despite in-depth consultations with your account managers and a comprehensive examination, it is noteworthy that all the submitted issues are categorized under "Clarification Requested." This classification indicates the need for users to furnish additional details elucidating the challenges they are encountering.
- "The app had an unusable calendar, would crash frequently and would not allow me to log out."
** We extend our apologies for any inconvenience caused. Following discussions with your account managers and a meticulous examination of the raised concerns on our end, no issues pertaining to this matter were discovered. We trust you comprehend that any user-facing challenges should be reported to our development team through the "Raise A Hand" icon within your accounts. While we acknowledge that this may appear as a time investment on your part, it significantly aids us in tracking and identifying issues to enhance our support for users.
- "We'd pointed out several issues with the system which we were told were going to be fixed in the new version but have been waiting a long time."
** Again, checking your organization all the issues you raised were left at “Clarification Requested” We understand you may be busy in your time with day-to-day tasks and we hope you understand that the update we informed to you was on 6th September and as well as you know we launch our updates
- "With their company being based in Jersey it was also not clear if there was a larger group that things could be escalated to."
** Regrettably, we are unable to discern the relevance of this matter to your overall experience with Zeevou.
After conducting numerous meetings with your account managers and meticulously reviewing 39 Level 1 issues—comprising 34 requiring clarification, 3 promptly resolved, and 2 closed by your team—we once again recognize the paramount significance of our one-to-one onboarding sessions for the benefit of our users.
Great product, great service!
Been a customer for years. Great product, great service!
10 juillet 2023
Avis spontané
Réponse : Zeevou
Thank you! We're glad that you are happy with using Zeevou.
Brilliant service and system
I joined Zeevou in September 2022, and I couldn't be happier. The system has all the functions you can think of to help run your business. The customer service is brilliant, and if you are ever in doubt about anything, you also have your assigned account manager, who is easily contactable. Sab has been fantastic, and I couldn't have done it without her.
26 avril 2023
Avis spontané
Réponse : Zeevou
Thank you so much for trusting us with your business. We are glad to hear that you are happy with what we have provided you so far, and we hope to be able to keep meeting and exceeding your expectations! :)
Moria our Zeevou support link is amazing
Moria our support link
From Zeevou is absolutely outstanding, she is always so helpful and pleasure to speak to.. If we are ever worried about something she is always so reassuring and explains things so calmly and is extremely patient. Due to our experience with Moria as being there for us at the end of the phone, we would definitely recommend Zeevou. Thank Moria for being the best :-)
22 avril 2023
Avis spontané
Réponse : Zeevou
We`re very happy to have Moira in our team and we absolutely like positive feelings :) We will keep trying to do our best and thank you so much for trusting us with your business
On boarding session with Zeevou Team
On our onboarding session with Zeevou, we managed to come across Moira Parker.
Moira has in depth knowledge of the system and hand railed us thoroughly to get the system set up for us. Zeevou has lot more functionality which we have yet to learn and implement. However, we have an option to request online meeting with Zeevou Team.
So, far the experience with Zeevou Team is Great.
2 avril 2023
Avis spontané
Réponse : Zeevou
Thank you so much for trusting us with your business. We are glad to hear that you are happy with what we have provided you so far, and we hope to be able to keep meeting and exceeding your expectations! :)
Great Experience | Highly Recommended
We used Zeevou for about 3 years and is a very good PMS. Channel mapping is very convenient and easy to create listings. The Support Team is very helpful at all times.
10 avril 2023
Avis spontané
Réponse : Zeevou
Thank you so much for trusting us with your business. We are glad to hear that you are happy with what we have provided you so far, and we hope to be able to keep meeting and exceeding your expectations! :)
Not intuitive, overpriced
Not intuitive, really complicated, with the same money you can take easier-to-use and more efficient competitor options. That sync fast and does not allow to make a double booking as zeevou does, we had fines and really big problems from Airbnb due to overbooking that zeevou allowed to pass! Dissapointed.
5 juillet 2022
Avis spontané
Réponse : Zeevou
We are sorry to hear that you had a bad experience with Zeevou. We strive to make our PMS intuitive and efficient, but we understand that it may not suit everyone's needs and preferences. We apologize for any inconvenience caused by the double booking issue. We are constantly working to improve our sync speed and accuracy, and we would appreciate it if you could contact our support team to help us investigate and resolve the problem. Thank you for your feedback and for giving Zeevou a try.
Happy with Zeevou so far
Happy with Zeevou so far. Has an integration with keynest which is a big time saver. Price is also reasonable
14 avril 2022
Avis spontané
Réponse : Zeevou
Thank you! We're glad that you are happy with using Zeevou.
Absolute superb company!
Absolute superb company. Training and customer service is excellent. Having used other channel manager in the past, nothing really compares with this one. You get the full package, great system, great staff and customer service and professionalism. Thank you team.
4 décembre 2021
Avis spontané
Réponse : Zeevou
Thank you for your kind review! We are glad that you are enjoying using Zeevou :)
5/5 overall
After setting my account up I Got a personal support agent. Sahar is a great support and answers all my questions. I tried few channel managers before joining with zeevou. Now other CMs had many option but they are blank compared to zeevou possibilities. Its a bit tough at the begging to understand and go through but after spending hours it clears ups and you then can see the light. Website for direct bookings, auto messaging, invoicing, connection with peice generating apps and much much more. I would recommend to try it and spend some extra time setting it up.
3 mai 2021
Avis spontané
Réponse : Zeevou
Thanks a lot for your kind review! We are currently working on making the onboarding a lot faster :)
Great product for every SA manager
I do love the support, they give your personal manager that will answer all your questions, and they are very open to new suggestions. The one thing that I would improve is the design of the booking engine website. I believe they are already working on this!
The main features that I like are the possibilities with email marketing to guests, it has a huge amount of variables that can be adjusted to everyone's needs.
22 avril 2021
Avis spontané
Réponse : Zeevou
Thanks for your honest feedback Donatas! We will be working on improving the design of the booking engine further over the next few months, and trust that once done you'll be pleased with the results ;)
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