ZELLBURY 

Delivery was so so late 😞 and quality of bag was also not good as we buy from emporium mall Lahore

It's disappointing to see that negative reviews exposing issues with their products are being continuously deleted. Despite providing evidence in the form of pictures of the original suits received, they seem to be avoiding criticism. It's important for businesses to not only showcase positive feedback but also accept constructive criticism for improvement. Customer opinions, whether positive or negative, should be valued and acknowledged. Deleting negative reviews does not address the underlying concerns and can impact the credibility and trustworthiness of the brand. Transparency and accountability are essential in maintaining a strong customer-business relationship.

Overall Service achi thi mgr ad mai suite k sath mehroon trouser tha jo k bad mai purple type colour nikla.

Evey thing are good but . But delivery duration is little long . Try to reduce delivery time .

I have ordered 3 kurta shalwars from zellbury and a t shirt just 5 days before eid and trust me i rcvd a caĺl from their rep. Telling me that the eid deliveries are closed and than just one day b4 eid I rcvd them all ... iam a regular customer of zellbury and they proved to be loyal to their customers iam truly thankful and i really appreciate them ... highly recommended guys ....

This is such a so called brand. They r liers. They cut amount from my account and didn't give me my parcel. They r scammers. Dnt buy anything from these robbers.

I like services but the fabric is so see through .. So plz foucus ..

Placed a prepaid online order on May 12 for Eid (May 27). The order status stayed on "Confirmed" for a full week with no movement at all. I called the helpline almost daily to check, and 2-3 times the support team specifically assured me that the order would reach me before Eid. Proper reassurances, not vague answers.

Around May 22, on yet another follow-up call from my end, they suddenly told me the items had failed their quality check and the order was being cancelled. No proactive email, no advance notice. I only found out because I kept calling and pushing. A quality check that should have happened on day one, communicated only after the customer drags it out of you ten days later, is genuinely poor handling.

I then clearly asked for a bank refund in writing. They sent me a voucher anyway, then another email asking me to "kindly confirm my preference" as if I had not already confirmed it. The voucher is restricted to online use only, basically pushing me back into the same broken system. After multiple more helpline calls and follow-up emails, they finally agreed to process a bank refund with a 21 working day timeline.

False reassurances on call for a full week, last-minute cancellation only after I dragged it out of them, and a voucher push despite an explicit written refund request. Eid was ruined for the entire family because of how this was handled.

Packaging is not good. One bottle cap is broken.

The pink suit I ordered was 3 piece, it's dopatta is very thin and looks like the suit will only last one season. Please improve quality. 3000 rupees is not a small amount for a 3 piece suit.

About the quality and price of my liked dresses Iam satisfied but on eid days and the back days my order was divided in 2 visits of rider and that rider came very very late this thing irritate me .

First of all, this suit’s color is not pure black; it already looks faded. There are also stitching leftovers on the sides of the shirt. Moreover, I compared the width of the shirt and trousers with one of your own articles, and this one is 4–5 inches shorter.

This was the most disappointing experience with Zellbury. Kindly always make sure to check the quality before selling an article.

I placed an order with zellbury on April 4 and paid successfully via QR code, but the order was never confirmed. My bank verified that the payment was received by the company, yet I neither received the order nor a refund.
For nearly 2 months, I have been repeatedly contacting their support team. Every time, they say my complaint has been “highlighted” and that someone will contact me soon, but nobody ever does. I have to keep following up myself again and again.
Very disappointing customer service and poor handling of customer payments. Be careful when making online payments here.

It’s such a disappointment. I’ve always purchased clothes from Zellbury and never faced anything like this before, but this time it has gone beyond limits. It’s been almost a month and I still haven’t received my order. When I call Zellbury, they tell me to contact the delivery company, and when I contact the delivery company, they tell me to speak to Zellbury.

The responsibility lies with the brand to ensure that the customer receives their parcel on time and to properly address why it still hasn’t been delivered. But here, no one seems willing to take responsibility, which is honestly shameful.

What was the point of ordering a month in advance if the parcel is going to arrive just one or two days before Eid? Those dresses will be completely useless for me by then. I would have cancelled the order right now if I hadn’t already paid in advance.

Do not trust Zellbury with your money. I ordered on March 21st, and they cancelled my order due to a quality issue without even informing me. If I hadn't called them myself, I never would have known.

I chose a refund over a voucher, and they promised a 21-day timeline. It has now been over two months (May 22nd), and my money is still missing. Despite calling them every day and sending emails, their customer support provides zero concrete answers. They are holding my funds illegally at this point. Highly unprofessional, please avoid them!

I have ordered a bag very local finishing will never buy again zullburry is fake

Honestly l order 6 suits from zullburry l received 1 suit in 6 days and they didn't diliver another suits why

Order #1Z2067556 — Very disappointing experience. I placed a prepaid order on 7th May, and today is 18th May but I still haven’t received it. There is no proper tracking update available either. I contacted customer service multiple times, but they were not helpful and didn’t seem concerned about resolving the issue. Delivery is extremely delayed and the customer support experience has been poor. Not reliable if you need your order on time. I’m very unhappy with the service and would hesitate to order from Zellbury again.