ZELLBURY 

Firstly, they send me wrong size dress but when I filed a complaint, they returned the dress but they didn't give me a refund and are saying to wait for updates for 1 week.

Hum na kuch din pahlay suit order kiya Han jo ka aj deliver huwa ha bahir full payment ka paper lga diya or inside just 1 suit Nikla ha or Coriour wala pura pasay la gya ha

I m very disopaint there team not reply my msgs not my mails because I have replaced an oder 3 suit at different time I also msg them they merge my oder taky mjy delivery free ho jy but they don't geve me any reply at the moment still I m waiting its my favorite brand but now I m very disopaint 😔

We bought 2 dresses online and the payment is processed and deducted but the things are still in the bag and not we can't track the orders.

I order zellbury mist and the fragrance is soo bad it's fragrance lika a shampoo smell don't order the must

Aoa
parcel mujhy aaj receive huwa
Bottle damage hai poori
Cap poori tooti huwi mili ha
Product half sy zyada waste hochuka hai

Very disappointing experience with Zellbury. My order #Z1966421 was confirmed but never dispatched on time despite their “same-day dispatch” claim. After days of no updates, customer service said it was cancelled, while the website still shows it as active.

They issue vouchers instead of refunding money to the original payment method, and even those take weeks. My order got cancelled twice, and again they’re offering a voucher, which I don’t want.

Overall: misleading commitments, poor communication, and unfair refund practices. Not recommended.

Pathetic and cheap customer service they canceled my order due to poor quality and they promised to return my mlney by 21 days now it's been more then 21 days i didnt received any money

I have order 4 suits for Eid on 5th of March delivery date they gave me 12th March now one day more to Eid and still not arrived my parcel. I phoned then 6 times and they say we will deliver before Eid I think they will deliver before Eid in 2027. Shit custom service

I ordered 6 items from zellbury on 26th Feb for Eid and paid online in advance. Unfortunately, the items were delivered one by one on a weekly basis, and now I hv been informed that the remaining 4 items will be delivered on 25th March, while Eid is on 21st March. This completely defeats the purpose of ordering for Eid. Even worse, they have not responded to my emails. Very disappointing service and poor customer support.

This is the most unprofessional al terribly clothing brand in pakistan.

Whatsapp? Forget getting a reply
Email? Forget getting an email
Phone? The reps don't know shit about their jobs

It's been 20days I have 0 clud were my refund is.

After 10 days of placing an order via a card payment they said the order had an issue so it's cancelled.

This is worst company in PK

Very unprofessional customer service, they need to improve this on serious note otherwise you will face a huge loss

I had a disappointing experience at first, but the way it was handled later really changed my perception.

I had placed an order during Ramadan and had already paid online, as the dress was meant to be an Eid gift for my sister. Unfortunately, the suit didn’t arrive on time and Eid passed without it, which was quite upsetting.

However, after Eid, their team reached out to me via email and offered a solution. They asked me to place a new order using the same paid amount. I followed their instructions, and Alhamdulillah, the new suit arrived within 4–5 days. The quality was amazing and totally worth the wait.

To my surprise, 1–2 weeks after the delivery, I also received a men’s perfume as a complimentary gift, which was a very kind gesture.

Although the initial delay was disappointing, I truly appreciate the customer support and how they made up for it. In the end, it turned into a positive experience.

Very very bad experience. I order from zellbury 2 weeks ago with paid order, still waiting. I complaint but they dont bother. Not trustworthy at all. Plz dont buy if you want your order @time. Moreover there is no real tracking order.
Vv bad customer service. Never buy from zellbury again.

Zellbury Attock branch has pathetic service and are rude with customers. They have trying limit while having only one trying room .I selected some pieces which the worker kept mixing in all bundle more than one time and even did not let us buy that Workers were like were are busy and are obliged to see everyone . It took me 2 hours to select those pieces of clothes .Workers were supporting in rude behaviour of each other .
They said it's our policy that you can try 3-4 clothes no more than that in trying room even if it's their policy they didn't have sign their so that people should have knowledge about it .

It feels like Zellbury’s website is messed up.

It’s like walking into a shop that has an amazing collection and you’re ready to buy — but there are 100 locks on the door, and 100 different keys scattered on the ground. You have to try every single key to find the right one just to open the shop. If you don’t, you’re forced to walk away.

That’s exactly how the website experience feels — too many barriers between the customer and the product.

Very unprofessional staff at gulshan e iqbal and very unorganized. Can’t imagine to go back although i like their designs.

I had ordered online and made the payment as well. It was an urgent order but they failed to deliver me on time and I had to get the purchase done on cash as well on the promise of getting the voucher back.
But just today, even on marking the order to return they deliver it and even didn't bother to call me before delivering and my neighbour received it.
I was a good customer of Zellbury due to their fast delivery service and quality of items but would never shop again most probably.

They delivered a wrong size suit on 26may2025. I launched a complaint to either replace with ordered size or refund my money but initially they insisted me to go to their outlet (26km away from my location). But when I refused and told that I did online shopping then they issued coupon voucher of same value to shop again. Now I am asking them to refund my money because I don't want again to repeat the cycle. Initially they agreed to refund and when I returned the article to them they are now making lame excuses that refund can"t be made as it's not company's policy. It's 9feb2026 and I am still begging my own money from them. Worst ever most pathetic customer services and thug company zellburry...

Very bad experience, poor fabric, poor printing, poor customer services, selling the products by saying embroidered but actually they are not. I have reported to the zellbury care about it and they asked for the picture of suit but no one responded back after viewing it. May be have no courage to face truth and to owe the fraud.