It has taken me 4 days to sort out the total confusion regarding my account but I have now received my new card. I was unable to access the Zempler app so I made another call and spoke to Daniel who a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
As far as “pre-paid” banks go, Zempler is probably worse of them all. There are simply no benefits to owning a Zempler account. Monthly charges to not have Apple Pay, no credit buildups and not to men... Voir plus
L'entreprise a répondu
Well mannered member of staff. Straight to the point, clearly now’s his job well and knows exactly how to deliver information that is easy to understand for the client.
L'entreprise a répondu
Very helpful empathetic call I'd had a scammer call who were claiming to be from Zempler. I called the bank directly to confirm. It turned out that the caller was a scammer. Anyway, the lady takin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Coordonnées de contact
Royaume-Uni
- 0330 024 0924
- zemplerbank.com
4,5
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service …
The adviser was helpful in ensuring that I am able to log back in, patiently waiting on the phone even though it took a while. Thank you
14 octobre 2026
Réponse de Zempler Bank
Hi Mercy, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Good Small Business Bank
Overall, it's a good bank for small businesses, and when challenges arise, the call centre staff are helpful and have the autonomy to make many decisions to resolve them.
14 octobre 2026
Réponse de Zempler Bank
Hi Mark, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Réponse de Zempler Bank
Thanks a ton, Marcus! We're so glad you took a moment to leave a review 💬All the best - CJ
Réponse de Zempler Bank
Cheers Liz! We're grateful for your kind words and support 🙌 Kind regards - CJ
Réponse de Zempler Bank
Much appreciated, Ann! Your review helps us keep doing what we love 💙 Warm regards - CJ
Réponse de Zempler Bank
Thanks Paul! We're grateful you shared your thoughts with us - it really helps 🌟 Kind regards - CJ
Don’t allow balance transfers
Generally happy with Zempler credit card. However, unable to use my card abroad and will not allow a balance transfer to a 0% card transfer, thus keeping you tied in. Account closed, agent on the phone couldn’t give two hoots about me closing my account and why. Another lost customer
12 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hi Mark, we're sad to see you've made the decision to leave us. If there's anything you'd like us to follow up, please feel free to reach out to us. All the best - CJ
Réponse de Zempler Bank
Much appreciated, John! Your review helps us keep doing what we love 💙 Warm regards - CJ
Zempler are always very helpful and…
Zempler are always very helpful and easy to deal with.
Great service.
13 octobre 2026
Réponse de Zempler Bank
Hi Pablo, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Poor communication, unacceptable delays, and a complete lack of urgency
Extremely disappointed with Zempler Bank. My business account has been suspended for 7 days despite submitting all requested proof of payment, including a client-signed invoice and bank transaction evidence.
Despite repeated follow-ups, customer support keeps delaying responses and has now stopped answering my calls. This unreasonable delay is seriously affecting my business, and I am unable to make any transactions.
Poor communication, unacceptable delays, and a complete lack of urgency. I expected much better from a business bank.
5 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hi, Thank you for taking the time to get in contact with us, we're very sorry you're having issues with accessing your account. Unfortunately there are no new updates on this since you contacted our Customer Services Team but please be assured our team will be in touch with you directly about the status of your account as soon as we have an update to provide. Kind regards - CJ
Réponse de Zempler Bank
Hi Mairead, we really appreciate your review! It’s fantastic to hear how well Will supported you. We’ve made sure the team knows how much you valued the service 💚 Kind regards - CJ
Cathy was great
Cathy was great, friendly, sorted my issues out with total professionalism and very quickly, thank you!
12 octobre 2026
Réponse de Zempler Bank
Hi Caroline, Thank you for your thoughtful review! We’re thrilled to hear Cathy made your experience a great one. We’ve made sure the team knows how much you appreciated the help 😊 Kind regards - CJ
Very understanding
Very understanding, helpful and extremely polite and friendly staff.
12 octobre 2026
Réponse de Zempler Bank
Hey Mark, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - CJ
Good Customer Service
It took a little while to get through, but my query was dealt with efficiently.
12 octobre 2026
Réponse de Zempler Bank
Thanks a ton, Elaine! We're so glad you took a moment to leave a review 💬All the best - CJ
Customer service is perfect
Customer service is perfect, freindly, professional and straight to the point.
12 octobre 2026
Réponse de Zempler Bank
Cheers Tim! We're grateful for your kind words and support 🙌 Kind regards - CJ
Kathy was very helpful and polite and…
Kathy was very helpful and polite and resolved query efficiently
12 octobre 2026
Réponse de Zempler Bank
Hi, thank you so much for taking the time to leave a review!
We're happy to hear how helpful Kathy has been on your call, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
I have an account with Zempler
I have an account with Zempler, I keep failing security because I cannot remember the last transaction or account balance - from an account I haven't used for 6 months. I have tried 6+ times to call, being told I have failed each time. When I ask to speak to somebody higher, I am told I cant because I have failed security. I have emailed my ID and proof of address. I have emailed a complaint. This is possibly the worst customer experience I have EVER encountered where a Bank wont let you speak to anyone until you remember a transaction from 6 months ago.
UPDATE; 12/10/2026 - 14.16pm
I have already emailed twice with my details as well as sending proof of ID etc. With no response since Thursday last week, certainly not as hasty as my Trustpilot review getting a reply. If someone could pick my emails up as a matter of Urgency I would really appreciate it.
12 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hello Dean, I'm sorry to hear you're having trouble with this! Could you please DM us with your account name, post code and some details about what is happening so we can investigate this further. 🔎 - CJ
Customer service
Great experience on a call with a gentleman from customer service, no waiting in a long queue and the gentleman was able to help and sort out the issue I was having immediately. Great customer service
12 octobre 2026
Réponse de Zempler Bank
Much appreciated! Your review helps us keep doing what we love 💙 Warm regards - CJ
Réponse de Zempler Bank
Thanks so much, Prasoon! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Great service
12 octobre 2026
Réponse de Zempler Bank
Cheers Stewart! We're grateful for your kind words and support 🙌 Kind regards - CJ
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