It has taken me 4 days to sort out the total confusion regarding my account but I have now received my new card. I was unable to access the Zempler app so I made another call and spoke to Daniel who a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
As far as “pre-paid” banks go, Zempler is probably worse of them all. There are simply no benefits to owning a Zempler account. Monthly charges to not have Apple Pay, no credit buildups and not to men... Voir plus
L'entreprise a répondu
Well mannered member of staff. Straight to the point, clearly now’s his job well and knows exactly how to deliver information that is easy to understand for the client.
L'entreprise a répondu
Very helpful empathetic call I'd had a scammer call who were claiming to be from Zempler. I called the bank directly to confirm. It turned out that the caller was a scammer. Anyway, the lady takin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Coordonnées de contact
Royaume-Uni
- 0330 024 0924
- zemplerbank.com
4,5
Excellent
18 k avis
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Very helpfull and understanding
8 octobre 2026
Réponse de Zempler Bank
Thanks a ton, Allan! We're so glad you took a moment to leave a review 💬All the best - CJ
The gentleman Lee was amazing helped in…
The gentleman Lee was amazing helped in half an hour when ive been wanting help the last 3 months with other people from zemplar, he was amazing
Thank you so much
8 octobre 2026
Réponse de Zempler Bank
Hi Lauren, Thank you for your thoughtful review! We’re thrilled to hear Lee made your experience a great one. We’ve made sure the team knows how much you appreciated the help 😊 Kind regards - CJ
Even ignores Financial Ombudsman’s ruling
Nearly 18 months ago I helped my daughter buy a business. Initially she was going into partnership and opened a business account with Zempler. Unfortunately the partner had to drop out and she applied to Zempler for a single trader account giving the bank all the details they requested. After 2 months Zempler failed to change the account and during this period all card payments were going into her account to which she had no access.
She therefore took her case to the Financial Ombudsman. After many months the ombudsman found in her favour and asked the bank to repay all her deposits - approximately £30000 and to pay her compensation of about £1000.
During this period I supported her business paying all her costs.
Eventually I had to stop the support because despite the ombudsman finding for her Zempler have not complied with the ombudsman’s order and it is now and has been with the non compliance department of the ombudsman for several months.
My daughter has lost her business, her 3 staff have lost their jobs and we are still waiting for Zempler to make any payments.
I have spoken to the Financial Conduct Authority as I feel this bank should not be allowed a UK licence in view of their incompetence and non compliance.
Unfortunately the FCA cannot do anything while it is with the Financial ombudsman!!
We have contacted local MP and I intend to contact the media.
I am astonished this can happen with a UK bank.
I am contemplating seeking legal advice.
Not surprisingly they use data protection regulations to not give me any reply. My daughter has complained for nearly 15 months to no avail.
A bank to avoid.
7 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hi Robert, for security reasons, we are unable to discuss an account with anyone other than the account holder. If the account holder has further queries, please advise them to contact our Customer Service team on 0330 024 0924. Apologies for any inconvenience caused. Kind Regards, CJ
Réponse de Zempler Bank
Thanks so much, Margaret! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Réponse de Zempler Bank
Hi Kelly, Thank you for your thoughtful review! We’re thrilled to hear Josh made your experience a great one. We’ve made sure the team knows how much you appreciated the help 😊 Kind regards - CJ
Anjea listened intently
Anjea listened intently, and did her best to reassure me, adter being scammed early this morning. She assurred me she would alert the fraud team with full details of my situation.
7 octobre 2026
Réponse de Zempler Bank
Hi Teresa, we really appreciate your review! It’s fantastic to hear how well Anjea supported you. We’ve made sure the team knows how much you valued the service 💚 Kind regards - CJ
Extremely helpful
Spoke to Rita and she was helpful and explained everything to me on my query
7 octobre 2026
Réponse de Zempler Bank
Hi Elaine, Thank you for your thoughtful review! We’re thrilled to hear Rita made your experience a great one. We’ve made sure the team knows how much you appreciated the help 😊 Kind regards - CJ
Réponse de Zempler Bank
Thanks a ton, Amanda! We're so glad you took a moment to leave a review 💬All the best - CJ
Nida handle my call very well I am very…
Nida handle my call very well I am very happy and she is very polite
Thank you
7 octobre 2026
Réponse de Zempler Bank
Hi, thank you so much for taking the time to leave a review!
We're happy to hear how helpful Nida has been on your call, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
The agent was knowledgeable gave me…
The agent was knowledgeable gave me precise information that I need to conduct my transactions in the forthcoming days. Very helpful!!
7 octobre 2026
Réponse de Zempler Bank
Hey Nelson, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - CJ
Very good stuff and friendly
7 octobre 2026
Réponse de Zempler Bank
Thank you, Honar! Your feedback brightened our day 😄 Best wishes - CJ
Though the line was not good and it was…
Though the line was not good and it was really difficult to understand and communicate but the agent guided me very patiently. The telephone number on your website 0330240924 is not working as I was trying to contact since I opened my new account to setup, then I called 02071538940 number and the line was very bad.
7 octobre 2026
Réponse de Zempler Bank
Hi Assafdullah, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Réponse de Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Both the ladies I spoke to on two…
Both the ladies I spoke to on two different calls were very polite, very efficient and worked out my problems very quickly
6 octobre 2026
Réponse de Zempler Bank
Hi Derek, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
Réponse de Zempler Bank
Thanks so much, Matt! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Réponse de Zempler Bank
Thank you, Brendan! Your feedback brightened our day 😄 Best wishes - CJ
Zempler……… 😱
The most frustrating & downright useless “banking” company it’s been my horror to encounter. The ability to not listen is matched only by the ability to ignore. Over 2 years trying to go through customer service and complaints team but still unable to get answers. Only option now is to go through the ombudsman. Only my opinion but based on my experiences I’ve had in trying to deal with these people.
6 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hello Kenny, I'm really sorry to hear you've had this experience. We really appreciate your loyalty over the years and we're sorry you're feeling let down in this instance. :( Under certain circumstances, we may request information to comply with any applicable regulations or legislation. I have escalated this over to the relevant team now for you to see if we can provide you with an urgent update. Rest assured we will be in contact with you directly regarding the status of your account as soon as we have an update to provide. If you have any questions please don't hesitate to get in touch by contacting us on 0330 024 0924 (Monday-Friday 8am-8pm, Saturday 8am-4pm). Kind Regards - CJ
Needed help with access to account
Since my mobile phone no.longer able to support the Zempler app i needed to understand and obtain a Key code.
Very helpful and clear instruction from the telephone agent.
Quick and easy-to-follow.
6 octobre 2026
Réponse de Zempler Bank
Hi Edward, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Access to my account
I had some questions regarding access to my business account, which were kindly and effectively sorted out by Daniel. Thank you.
6 octobre 2026
Réponse de Zempler Bank
Hi, thank you so much for taking the time to leave a review!
We're happy to hear how helpful Daniel has been on your call, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
Very helpful
6 octobre 2026
Réponse de Zempler Bank
Hi Athari, many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - CJ
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